Sutter Fine Foods

I've made the mistake of buying ice cream from this market twice. First time, the day after purchasing upon opening to find it was severely freezer burned all the way through, i went to return/exchange. Where I was subsequently accused of running a scam where I pretend I have a damaged pink just so I can swap it out for a new one. Only to find that one is also not edible. Again tonight I bought a pint, yet again, inedible due to freezer burn. This Market is insanely over priced and I've had some extremely rude cashier experiences too. Plenty of other corner stores to patronize with much kinder employees and better prices.

October19, 11:35PM, I asked the Asian cashier if this is on sale. He said that's regular price. He told me to go back to check the sign. He argues and he did NOT believed me. I responded, if you don't want to help me-to show me the sign with correct items, is to ask one of your worker to help me. He was giving me attitude for me to go back there. I am trying to let him know that the sale tag is in a wrong place, and I asked for his helped to show me which item is correct. He is still standing there! Instead of helping me, the customer tried to help me and walked with me, also, fixed the sign. While the cashier followed and watching. They are both in front of me. I am confused because cashier is pointing different wipes from other top shelves that I cannot reach because I am short. I am in hurry, because of him I am late to work. Some cashier point the correct item and grab it for you. His in front of me, I thought he got one to bring to the front. I go to the front- asked me if I want the item. Some places, they honor the wrong sign with wrong items. He did not apologized or honor the mistakes, and continues to give me an attitude. So I left because I am already late! POOR CUSTOMER SERVICE!

This is a great neighborhood market and my review is long overdue. Despite the many, many challenges facing our neighborhood, they've always been helpful and friendly. They went out of their way during the pandemic. They have a lot of unique items and if there's something you want just ask and there's a good chance they'll order it All of our local businesses need our support right now and this is a great example !

The rudest owner/clerk very unfriendly. I bought a pie there was mold on the bottom..they did give me a prompt refund.Prices are very high. There are other stores close by with better prices and much friendlier staff.

I live a small hotel room near Union Square been looking for Small Family Owned Grocery store that was more the than the usual corner Liquor store disguised as a Grocery Store. Sutter Fine Foods went way beyond my expectations once inside found everything I wanted like going to very small Safeway without the rude arrogant staff that make you feel they are doing you a great favor for helping you I have news for these educated college students this is your job CUSTOMER SERVICE!! I degress Chris the Owner/Operator has most most incredible Customer Service I have every experienced. Being a long time employee of Albertsons/Safeway for many years this the same Customer Service I strive to give at my Checker position at a large Safeway in San Francisco. Thank Chris for an extraordinary experience I will back soon!! Robert G.

I moved into the neighborhood in the beginning of March this year and this little market has everything you need! The workers and owner are super nice and friendly. Very welcoming too! I am writing this review based on a situation that just happened not too long ago.Some creepy guy was standing near the store and was very hesitant and was harassing me to talk to him and "get to know him" and wouldn't leave me alone. I ran inside and kindly told the owner what was happening, told me to stay inside while he went outside to deal with the creepy man. Long story short, he was able to take care of it and I left feeling safe.

Very friendly staff. The store is stocked and has quality fresh produce. Very accommodating. Open Late.

I don't understand why this place has bad reviews! The service has always been amazing and very friendly! This is my neighborhood market, super convenient location for me and they are open late. The prices are a bit higher than other larger grocery stores but that's reasonable for a small market in SF. The cashiers are always very kind and helpful. This place is great!

Extremely rude clerk. I wanted to pay with card for something and the price came out to something that I didn't recognize. I said the price isn't correct.. "that's the credit card price, if you don't like it you can go somewhere else" I think he was irritated because I was getting the price down. The energy drinks were on sale for 2 for 6 but he wanted to charge me $9.43 for them. I had to direct him to the sale sign. It's more like you didn't know the inventory in your own store. Or you did know and you didn't want to honor it. He said I was rude for not answering him when asking me cash or card but I had noise cancelling headphones. His rudeness was intentional.. I addressed him on his attitude but his stubbornness and pride took over. Terrible terrible clerk I think he owns the store with his brother so I had a better interaction with.. Just terrible service never coming back again. Sir you gotta understand you work in customer service, this dismissive attitude isn't for for it.Edit : wow just absolutely unbelievable. I lost an earbud so I had to retrace my steps around the neighborhood and I wanted to check the cashier area to see if I dropped it nearby. The man saw me again and kicked me out for leaving this review. Initially he said he didn't care but he was fuming. "leave now or ill call the cops!" You have the right to refuse service to anyone I understand that but I was the person that was overcharged and I wasnt causing a disturbance at all. He proceeded to tell on the phone that I was cursing, yelling, just all flat lies. He said he was going to file a restraining order against me. Go pull up the footage on your store.... The only thing you're going to see is him being the aggressor. We exchanged words outside and he said, "We've been here for 35 years, your review is not going to make a difference."- I assume he's not the only employee at this store, to say this and jeproadize every coworkers livelihood is just abhorrent. As we were a couple feet apart he asked me if I wanted to get closer and fight. A instigation of violence. I told him I am a martial arts practicioner and combat sport athlete and that wouldn't end well for him. "then I'll sue you!" He wants to act like the victim when I was the person that was overcharged. Just laughable. It's so crazy someone that's middle aged and works in customer service doesn't know how to deescalate. Not only that, he's wasting our hard earned tax dollars to call cops for issues that are clearly from his own wrongdoing. Cops should be out there saving lives.... Not coming to console when you're being an immature brat. He's so delusional he said he's gonna file a restraining order against me.... For what? Go pull up your camera footage and see who's the person that's more likely to deserve a restraining order. Just a terrible experience.

I have been going here since my last firm sent me here from the East Coast, I rarely buy food here as it is way too high, but that is OK.Like any other store, you get good employers and weird people but that is expected, but I have really had no issues here, it has been an ok experienceRecently just stopped by here, but more likely my last time, as I am finally, I repeat, finally moving out of this horrible dirty bizarre neighborhood.I am going to a place with better stores (no offense to this place as this was an ok place), and cleaner safer streets.