Philz Coffee

The coffee here was as good as you'd expect from a Philz, and so was the ambience! The reason for the 4 stars is because we ordered ahead and the shop canceled one of the drinks due to being out of a certain ingredient. Now that alone isn't a problem, but they refunded the money and we got no notification and by then it was too late in our schedule to order something different.Now that may not seem like much, but try skipping your morning coffee and see if you feel like giving a 5-star review.

I think this location is severely understaffed. I walked in and there were a couple of people inside, and no line. About three people behind the counter. I waited for a few minutes and no one said anything - finally, walked up to the person who was staring at the register and asked if this is where I should order. I was only ordering two drip coffees because I needed to get to an appointment and I figured that would be fast. The cashier very dryly told me it would be 15 minutes for two drip coffees. I have worked in the service industry so I am definitely sensitive to service staff, but 15 minutes for two drip coffees is kind of wild. I would have been happy if they just tossed me the cups so I could pour it myself. I almost didn't take it because I was going to be late, but I said yes anyway. $10 for two regular old hot coffees with nothing in them. Yikes. When the coffees did come out, the barista tossed the lids mouthpiece down on the high-touch counter surface...just me that finds that icky? Why can't the lids be on already? Remember, these are black coffees, and I totally forgot that Philz "does it for you" in terms of adding the coffee fixings. I know some people like this, but when I literally just need a splash of cream and sugar, I find that business model super inconvenient. When I politely remarked that I forgot Philz does it that way, the worker barked at me and said "Well, I can add it for you, but it has to be cream, then." I didn't even suggest that I wanted a milk alternative, so I was surprised by how curt her reply was - I still said "that's fine," but she didn't make any move to add the milk for several minutes. To myself, I said forget it, and left. Someone next to me had already been waiting 25+ minutes for a larger order with no drinks out yet. To me, that should signal to management that they need to hire more baristas. I feel bad blaming the baristas because you can only make so many drinks when you only have three people...When I ordered, the cashier told me the reason for the wait was because they had a lot of mobile orders ahead of me. I get that, but I do think also prioritizing people who come in and order is important. Is it possible to have two people focus on the mobile orders only, and two people on walk-in orders? It is frustrating that drinks sit there waiting for mobile order folks to come in, meanwhile people who ordered in-person are waiting a long time for simple coffees. As a result, I think that might be why the staff wasn't super friendly. Maybe they're burnt out from being so busy, I don't know. The overall taste of the coffee was fine, but I had to source my own milk and sugar from the place I had my appointment in, which was not ideal. It wasn't a good vibe in there and I don't think I want to come back.

Fantastic! Great coffee pleasant atmosphere. Plus baristas that will guide you happily to your style of coffee

Philz always hits and this is a very spacious and convenient location near the Chase Center! The staff are always very friendly and helpful, and their drinks are great too - always well-balanced, creamy if you want it to be, and not too sweet (great for taste buds like mine haha). Lots of seating with small tables and chairs with outlets on the walls and plenty of natural light from the huge windows. The only con is that it may take a while for your drink to be made, but it's worth it. Overall: 5/5

Ordered my morning coffee at Philz and there was definitely a line to pick up my coffee so I suggest ordering ahead if you're in a rush. Otherwise, the coffee is pretty standard for Philz but I've definitely met friendlier baristas.

This is a large spot to get a cup of coffee near the UCSF location in Mission Bay and Chase Center. It is clean and has lots of seating. Staff is friendly. They have a surprisingly limited selection - no espresso, whole milk, etc. But, if you just need a basic cup of coffee, this is a good place to come.

This is probably my second home, I'm here almost everyday. The location is so convenient, it's across the street from where I work. And bc I'm here frequently, I've gotten to know the staff. Shout out to Tyler! I love sitting on the comfy armchairs in the back. It's so nice to just melt into them. This is the place I get my afternoon chais (medium oat milk, light sugar). I love their chais bc one they're affordable, even after a price increase, and two, I like mine spicy and they do it just right in my opinion . I tend to get the small which is $4.45 and they don't charge extra for oat milk! With the SF mandate, it comes out to $4.61. And that's pretty much anything you get on the menu. I've spent $7-8 on lattes elsewhere and that's just the norm. I think I support this business with 1% of my paychecks but I have to say I enjoy talking to the staff and my drinks end up tasting yum.

Really appreciate that they're open early! This spot is quiet in the mornings but can fill up fast in the afternoons. The high ceilings definitely makes the space feel less cramped, plenty of space to do work. I like to place my order on the app so that my order is ready by the time I get there.

Coffee is great as usual , we like the Philtered soul. But the best is the mini-train inside the store, my kids love to ride it and best of all one round trip is free with purchase. We also enjoy the mime on Saturday's!

coffee and pastries are decent but this location is a bit of a wait on weekday mornings when everyone's trying to get their breakfasts before work, and it seemed understaffed