Hook & Reel Cajun Seafood & Bar

Hook & Reel back in Norfolk VA was our favorite go to seafood boil spot. We were sad to lose it. So we decided to give this one a chance. We ended up going on the perfect day. Wednesday is BUY 1 LB SHRIMP , GET 1 LB FREE!! With potatoes and corn. Definitely can't beat that deal. They of course have many bags to choose from but we mostly go for the shrimp bags. Which range around 23.00$ depending on if you add eggs, sausage etc. Our food came out fast - hot , fresh and our waitress was ON THE BALL!! She brought sliced lemons and the garlic butter. Without us asking! E. Perez was our waitress and she definitely made our first visit to San Antonio Hook & Reel amazing. We will definitely be back!! Also - Thursday is buy 2 Crab clusters and get 1 Free. Definitely amazing deals!!

There is no heating in the restaurant!! And same issue on previous visits. This time by windows and everyone is wearing jackets!! Why?? Staff is overworked. Takes close to two before you get your food!! I was not the only customer with these issues.

The secret to this place is ordering an additional side of sauce. I've gone here multiple times in person and DoorDash. Inside to me is never really crowded. They have a bar but drinks aren't that great. Servers and cashiers are generally nice and your order does come out pretty quickly.

The shrimp and Cajun fries were good. The Door Dash order page pic showed cocktail sauce but I got tartar sauce so minus one star. The ordering page gives you no option to choose sauces or even extra sauce so minus one star. I'd rather have cocktail sauce with my shrimp, but it was good none the less.

I was quite disappointed in my experience in this location. We've eaten at the Killeen location a few times and were never disappointed, so we gave this location a try.Food was fishy and overcooked. Shrimp with head on wasn't cleaned properly so it had a dirt taste to it. The crabs seemed to be a bit fishy as well. The scallops were so over cooked they were soggy. Not a good experience at all.Our server Victor was great. He was THE only thing about the experience that was good. Very attentive and friendly. Always made sure we were taken care of. It's the only reason I gave this a 2 star review.Would I recommend this place? Sure, just not this particular location. I'd tell them to take the drive to Killeen.

Do you like boils? If so, this is your spot! Why?? They do boil COMBOS!!! Yaaaas! The few spots I went to either didn't have the utensils that are typically provided, they overcooked majority of the boil (corn, 2lbs shrimp), or they served everything à la carte which can become pricey and still not have everything you want included. Our server, Mya, was incredible and explained the menu and when we saw the combos, I was sold! They were unable to provide the sweet tea order due to some difficulties that occurred in the back, but it's ok... the food was on point! Mya was friendly, we were welcomed to ask questions, and all our needs were met. We ordered our app, steamed oysters with the hook and reel special blend. I wanted to make sure I set aside this blend to mix with some of the items in my boil. For the Reel Catch combo boil, we got garlic butter sauce... spicy. I was afraid but also felt a bit brave for trying something new. Lol No regrets; it pretty good! I would def try with the hook and reel special blend next time. Drool! We had enough left overs that would feed about 2 more people when we got home. Not being a big fruity drink fan, I still wanted to try the Cajun Candy thinking it would help simmer the spicy down. It was ok not sure if I'd spend $11 on that again. We were here early afternoon, so the place wasn't busy. It was nice that Mya made time to chat with us. We shared previous experiences with places that served similar food. It was great to hear and understand someone else's perspective! We will return! Recommended indeed!

MENU: Somewhat disappointed particularly at the wording on the menu. I went during their "Happy Hour". The happy hour drinks are definitely weak and taste mostly like juice. As for the menu under the section "soup and salad" I thought that if I ordered soup, I would be getting a side salad because of the word soup AND salad...unfortunately NOT. I think the heading should read "Soup OR salad". That's just my opinion. The chicken wings weren't bad & my friend enjoyed the lobster tail & crawfish. Service was quick and server was simply ok.

The server Lucy in Hook was so sweet. I very much enjoyed the food. Will be back whenever I come back to Texas.

Crawfish is not fresh. It was reheated up, overcooked and no flavor. DO NOT GET CRAWFISH from this place...it will be a total waste of your money!

The food was tasteless. It was like old food. The waitress was very unfriendly. Just because you say thank you doesn't be you're being polite. She only said thank you after we thanked her for serving us.