Zen Fusion Hibachi & Lounge

Excellent sushi, great atmosphere, and friendly service. My favorite spot in Rochester!

This was completely disappointing. Service was short staffed . The place was slow at 3pm and thinking id be a good time we were very wrong . We had to ask to shut off a fan blowing on us for about 10 minutes. The food was slow and very poorly executed. One entree was even forgotten and come out about 15 minutes later thankfully we only paid half price . I'll never return. Ps .Sorry to the staff for awful management.!

I'm giving two stars rather than one because our hibachi cook, Fred, was nice and did a good job. Prior to arrival I was wondering why the reviews are so low...then we went and I understand.Three of my friends and I ordered "bowl" drinks (so four bowl drinks total). It took about 20 minutes to receive them and when they came, the server said there were only two bowl glasses (in the whole restaurant) so two people had to share their drink from a water pitcher rather than reviving what they actually ordered. This would have been fine, BUT FOR THE FACT that one fish bowl is 44oz. That means two fish bowls are 88 oz. The water pitcher we received was 60 oz if you're not counting the ice. Thus, we were cheated out of approximately 25 oz of what we purchased because the restaurant over promises and can't deliver. The biggest problem is, these drinks cost more than a meal. If you only have two glasses in the entire restaurant, take the drink off the menu.Initially, we called the bartender over to explain the issue. She had a piss poor attitude and said, "There's nothing I can do...I measured two of these drinks into that pitcher." Etc. Very dismissive attitude and was of no assistance.We called over a different manager who ended up bringing over a drink that was approximately 20oz to make up for the loss. This manager agreed that two punch bowls could not fit in the pitcher we were given, especially with ice.Overall, I wouldn't ever spend my money here again and wouldn't recommend that you do either. It's not about the drink itself. It's about the piss poor attitude.0/5 experience actually. And for $70 per person, I might add.

We've been wanting to try this place out since moving to the area since Hibachi is our favorite. We were left feeling very disappointed. The good: our steak was tender and tasted good. The sushi we ordered was good. Our server was really sweet!The bad: I'm not even sure why the prices are so high here. You don't get soup and salad like at other hibachi restaurants, you only get a choice between rice or noodles, and you don't get the 1-2 pieces of shrimp with your order. My wife asked the server about which sushi would be closest to the one she likes at home, after the server wrote down the ingredients, talked to the cook, and came back, they suggested a sushi on the menu that had absolutely nothing that was in the sushi she wanted, but it was the most expensive! We chose a different one and it turned out fine. My wife also asked for her steak to be medium rare and got her steak the same time everyone else got theirs (who ordered theirs medium). She also asked to only have broccoli for her veggies but got all of them even though they said they would do only broccoli. Her order was just messed up all together. The ugly: the chef was a bit inappropriate. I'm glad that my child is still too young to understand what he was doing, but the other children at the table weren't. I enjoy humor, but not inappropriate humor when young children are around. We tried it, and I'm glad we didn't go on my birthday like previously planned because it would've been an even bigger let down. We also will not be going back.

I wouldn't go back if they paid me. Terrible customer service and food.And the owners fighting? Never again.

Used to be a good sushi place . Now not so much, cheese curds on thier tempora plate? Way inferior quality & bad service has been our experience.

Can't leave zero stars so it gets a 1.Horrible service, they turned the phones off and the lady told us that the phone company have been going on and off and then to over hear her tell an employee that she turned them off. LYING to customers.Waited 20min like they told us and then at 33min finally got someone's attention to ask how long and they couldn't give an answer and the kitchen was backed up and they have cancelled orders.

Zen food is good, a bit overpriced. My main observation is the aweful bar manager. I've seen her hitting on patrons at the bar and she making some pretty crude comments. The other bartenders seem fine. I mainly go for the sushi, which is hit or miss in my opinion. The setting at this place seems like it should be nicer do to the high prices, but draws in a rough crowd.

Why, oh why didn't I look at the reviews better; not sure how they made a prime rib sandwich greasy but it was a greaseball. That will teach me. I should have left when nothing on the menu looks appetizing but was bound and determined to try it. Bad call--- gut ball ever since then. Stay away. Right restaurant, right review (see below), it was a fusion philly sandwich

Food was great, our chef was very friendly, and made sure our food was done just as ordered. The only fall back was our waitress was under 21 and had no Idea about drinks. She also took my husband's plate while he was still eating. The restaurant was comfortable I was actually able to have a conversation with my husband without having to yell