Urban Wok

My friend and I ordered Urban Wok via Uber Eats. I live nearby but we were busy so we wanted it delivered. They took so long to prepare the food that the driver we had canceled. When we did meet our courier he handed me a bag that looked like it would be too small to possibly have all that we ordered. Sure enough, my friend got his drink but no meal items he ordered. We then thought if it was a matter of the store just not putting everything together in a bag we could walk over and get it, but they refused to answer their phone. My friend called 3 times, the last time with the phone only ringing twice before hanging up on him. I then tried in case they were screening his calls and they didn't answer for me either. This same friend and I have walked in and ordered in the past, although a while ago, and it was always slow getting food we ordered. That refusal to even answer the phone speaks volumes about their customer service. I've never seen this location super busy but they've always taken forever to get food out, but the refusal to communicate and set a mistake right is honestly the biggest issue.

We happened into this great lunch spot on a sleepy and snowy Saturday while exploring the European Christmas market and were served nothing but the best customer service from Dan, the new GM. As we were the only folks in the space, he gave us the grand tour in helping us understand how ordering works, what they offer, and all of the options available for purchase food. The food was delicious! Both my husband and I finished all of everything we ordered and were so grateful for everything being so freshly made! We got to spend some time with Dan talking about the state of the business and how they are helping revive a local downtown building, which was cool to hear about the forward moving plans. We also ended up talking a lot about personal travel experiences which was a nice personable touch! Overall super excited to see some delicious food come to downtown and the revival of some of the historical buildings. We definitely come back again and again!

Updating my review as Urban Wok was true to their promise and refunded our money. The extra dumplings were very tasty. I probably should've brought my dish back and asked them to replace it. I can recommend the dumplings for sure. If you find you don't have what you ordered and the taste profile seems wrong. Take it back and report it. they should be able to accommodate you fairly quickly.

Yummy, fresh fast casual option in St Paul! Super easy to order and customize on the iPads. Customer service was super friendly and welcoming. My order took a bit longer than usual because it was made with the wrong base as first, but everything is made fresh to order and they ended up giving me the messed-up order for free which was so nice! Tons of searing and street parking isn't too hard to find nearby.

I tried this place out with a friend and immediately got a bad feeling. Not only was the place empty during Friday dinner hours but it also looked like an Asian chipotle. At this place, you choose the ingredients and the sauce that it's cooked with. We got the food for dine-in and it came in Chinese takeout boxes?? What in the appropriational marketing is this? Anyways, I wouldn't have minded it as much if the food was good. Unfortunately, it was quite the opposite. The noodles were soggy and the box condensed all of the soy garlic sauce into a pool. This might honestly be the worst food I've had in my life. Idk maybe I'm biased but one taste of Urban Wok's and you would understand why.

Urban Wok will be a one and done for me. We stopped in for take out dinner and learned it was Wing Wednesday - wings are $0.75. They weren't worth it. We tried a 6 pc boneless wing in both Korean BBQ and Blackberry Habanero. The coating was thick and mushy, no crispiness whatsoever. The sauce coating was tasty yet heavy. The Blackberry Habanero flavour was the best thing about the order - nice heat and sweet. The Korean BBaq flavor was a glorified ketchup. The chicken under the coating is fine - seemed to be breast meat and tender, but disguised by far too much mushy coating. To-go packaging is recyclable so that's nice to see. Ambiance is minimalist but pleasant, although the music was quite loud and polarizing for us. We won't return.

Love their stir fry dishes - rice or noodles, choice of protein, tons of veggies and fresh, house made sauces. The portions are large enough to share, or to bring for lunch the next day. Their downtown Saint Paul location is 3 blocks from my apartment, so we almost never dine in. The space seems comfortable and laid back, and the service is great.

when I first came in just the decor itself stunned me! it was beautiful. would definitely host a small lunch or dinner there. The guy Darrell who helped us was amazing! I'd explained we'd never been there and he was kind and patient explaining everything to us. we had my grandson with so darrell turned the tv to bluey. it was just my table in at that moment.

I get takeout from here twice a month and it is always great. My partner and I order very differently (I am more veggie/tofu heavy and he is more of a meat person) and both always enjoy it. The portions are very generous - I usually have lunch for the next day too - and my order is always spot on and ready very quickly after ordering. Lots of options for customization as well, which I love. I haven't eaten inside, but it's always very clean when I go to pickup.

Take out AGAVE, GINGER, & SRIRACHA Udon Noodle & PB&J boneless wings. both are amazing!! I will be back as soon as possible.