Twin City Discount Granite

Granite counters- so far so good. NOT HAPPY with the double tiny bar-sized sink they installed. Its MISSING 5 1/2 inches of standard width. Mason, from Twin City Discount Granite calls to inform me that I could not use the undermount sink we chose because it's 1" too deep. He offers to install standard equal double 8" depth rather than 9". Installers came and installed. I did not notice how tiny the sink was until it was too late. The sink hole was pre-cut to size at the warehouse. I called Mason at Twin City Discount Granite, left a voicemail.... crickets. Stuck with a tiny sink. Try washing a frying pan in it... Maybe a one-star will get his attention, or possibly, like the other reviews, they won't care. I do not recommend.

You get what you pay for. Installer cut into pvc pipe while installing pvc pipe. From what I can see it seems not be be leaking, but do not know how long this pvc will last and if it will spring a leak over time as there is probley just a little bit left the installer did not cut. I was watching the install and when he was cutting the drywall with the dewalt multi tool. I saw the pvc pipe, but, the installer worked so quickly to push the granite in to adjust so quickly that I did not see the pipe part that got cut. The funny thing is I asked the installer six times, did he cut in the pvc pipe and he stated no everytime. The only reason I found out about this was because I am about to installing some subway tile backsplash in the kitchen and before I finished the install of the backsplash I wanted to be sure the pvc pipe was not damaged as I was suspect that the pvc pipe was cut due to the speed the installer was cutting the drywall with the multitool. Since I would be covering this part of the drywall with backsplash, I decided to cut a small part of the drywall off and see to ensure there was no leak before installing the backsplash over this part of the drywall. Guess what? I am glad I did. See pictures. I already know they will not compensate or fix this as I am pretty sure from my dealing with them where they make the installation job easier for there employees at the customers expense. If I did call and let them know, they would blame me the customer for the PVC pipe being in the way, saying it's my fault you purchased a home with a pvc pipe in the way of our installation. Guess I can not complain, I got a good price on the granite/install, but now I have to worry about replacing this at my cost due to installers damaging the pvc pipe. This company will blame me as I stated earlier because they say so just because that's there mentality. Example is when a small child ask why? And the adult response to the child, "because I said so". I never have had granite countertops installed before, so this maybe normal for granite installation. See pictures. If this is normal for granite installation, then I think I will forget about countertop installation with any company at my primary home which I was thinking about updating. The thing that bothered me is the installer guy straight lied to my face and I asked him six times about did you cut into the pvc pipe. You may have a different experience with this company, but I can not recommend this company just due to the fact about the pvc pipe being damaged and asking about it and straight up lied to.Note: Installers did not clean up after install in kitchen. See pictures. This maybe normal as I have never had granite installed before.

After I purchased new countertops from TC Discount Granite on 2/10/16, I scheduled a time with them to pick out my granite slab. I took time off work and picked out the slab. We laid out exactly which piece would go in each section of the kitchen. We spent extra time so the lines in the granite would match up well when there was a seam between two pieces. On installation day, it took all of 5 minutes for the installers to drop a large piece of granite on my new cabinets and floor. They snapped off a door and scratched up custom made cabinets. The piece of granite cracked in half. This meant that the installation had to be rescheduled for another couple of weeks out, forcing me to take another day off work. The installers assured me that everything would come from a new slab so that the seams matched up. TC Granite did pay for the cabinetry, but it was hours of my time to coordinate this. When TC Granite came to install the granite again, it was clear that one piece was from the original slab and the other was from a new slab. The seam didn't match up at all. There were gaps and small holes along the edge of the granite that was along the wall. They assured me this was okay because the back splash would cover this up. Within four or five months of the installation, there was a large crack in the granite next to the sink. I emailed the manager, Mark Harms, about this. His solution was to show me how to fix this with super glue. I let him know they should fix the countertops, and he said they're not liable. After several more emails (many of which were ignored), Mark offered me a $50 credit to have it fixed by one of his guys. He gave me the guy's info and said the guy preferred to be texted. I have texted this person and called several times with no response. At this point, I have no interest in working with TC DISCOUNT Granite. I would just like to make others aware that they DO NOT stand behind their work. Beware! There are much better granite companies in the Twin Cities. You get what you pay for. Mark Harms and his company do not stand behind their work or their product. If anything happens to your counters within months of the install, he will flat out tell you that you misused your countertops.

horrible I had quartz chards mess left by workers all over kitchen floor and my driveway....outlet cutout was misplaced and I paid an electrician to make it work... their pathetic response was sorry you had to clean up the hazardous mess we left and tough luck on the outlet cut out mistake....AVOID LIKE THE PLAGUE

Cheap and gets the job done. Kind people working in front and behind the scenes. Our countertop is gorgeous. Most mistakes in the other reviews are easily avoidable if you put exactly what you want and check in during the process. Would work with them again!

We were going to buy some quartz counter tops from this location. The staff was very knowledgable, but there were issues that came up and we ended up cancelling the order. They charged us 458 dollars in fees to cancel. The measuremet was done on a Saturday, we were notified of needed seams on Monday afternoon. The seams and their location is an issue for us. The same day we were notified we told the salesperson it was an issue and was told that we would have to decide by the next day. The next morning, within an hour of them opening I called to cancel the order which they did, but called me later in the day telling me they charged us 458 dollars in various restocking and measurement fees. They should have never ordered the materials until we had confirmed the measurment, final cost and where the seams were located. This is a disgusting way to do business. I wish that I had read the reviews of the company before doing business with them.

Without a doubt, the worst company I have ever dealt with. If you choose to work with them you must protect yourself. Make sure you have EVERYTHING in writing that you want. When the installers show up get their names and phone numbers and verify it is correct. You must RECORD everything they say and everything they do. This will be your only protection if the job goes south. Installers at my house admitted to making a mistake but changed their story to the office. I had to pay for a horrible job. I've had 3 different friends come over to the house to see what they did, all 3 took their business elsewhere. I would suggest everyone look elsewhere for your countertop needs. This company is a joke.

Twin City Granite arrived at my house today to install two countertops. The two installers were very professional. They arrived within the window of time agreed upon and were were friendly, polite and courteous at all times. They wore masks, took off their shoes, answered my questions, asked for my preferences, cleaned up after themselves, and did their work in a quick and efficient manner. My countertops look beautiful but more importantly, these installers made me happy I had decided to go with TC Discount Granite. I would choose them again. I wish more craftsmen were of this caliber.

Horrible customer service, they came out and made the measurements and measure wrong than begin to blame on the customer. They are a scammer beware don't waste your time with them.

The countertop is beautiful, and the staff in the store and installers were fantastic. However, I ordered a counter for my island, which is relatively small and has a slide in stove. I was very disappointed to see they pieced together smaller sections to create the island, rather than using one whole slab. My island is not large and should not require a seam. The islands on display in their showroom are bigger than mine and do not have a seam. Very disappointing end product. I am holding out hope they will remedy the situation.