Luce Line Lodge Bar & Grill

I have been a frequent customer to the Luce line lodge over the last 15 years and in the recent visits I have been making the service and food has been not great. Last night I placed an order to go and ordered wings and my mom ordered a club sandwich and asked for season sour cream with her waffle fries. We picked up the items right when they were ready and when we got home a few mins later I discovered that there was barely any Thai peanut sauce on my wings and they were incredibly dry!!My mom didn't receive her sour cream for her waffle fries so I decided to call and let them know. The person that answered the phone didn't apologize and said she can't refund the credit card that it was purchased. Her next solution was for us to drive back to get a side of sauce.....and then our food would be cold. She said she could give a gift card and I said I would pick it up the next day. When I went to the lodge today the gift card wasn't ready for pick up and Meghan only said to give a gift card for $7 and the wings were $13. I asked why the winds weren't fully refunded and the bartender said he couldn't do anything and wasn't helpful. He just said talk to Meghan which originally she never did her job and hold the gift card. The service has really gone down in the years and you can tell cause how few customers are there anymore. The seats are dirty and need to be replaced.

The wait staff was great...the burgers were not. For 17.00 the burger should be fantastic. The burger and fries were under done. I asked for medium cooked and the double patties were bright pink in the center. The table had onion rings and for 9.00 they were good. They were crispy and served with dipping sauce. I politely told the waitress the burgers were not done and she looked scared. I did not ask for her to take them back. Usually they come back to ask you if everything was all right but she did not. A person in our party asked a waitress for water but was ignored. They were busy but not that busy to not respond. There were no inquiries if we wanted dessert or anything else. Just dropped the check off. If the food was better, I might go back. This one goes to the bottom of my list as a go to restaurant.

I thought this place was good, the potatoes skins were the best thing we got, I'd recommend those with the Luce Line sauce. Average wings. Average burger. Good beer & cool atmosphere

Solid restaurant- been there twice this past week while we are moving. Had a reuben one time and a club the next. Both were great! Wife always grabs the soup and salad bar option. No complaints

Waited for over an hour for our food. Ultimately had to leave because we had other obligations. Server didn't acknowledge our long wait and the bartender ultimately helped us out. We suspect our order was never put in in spite of us asking.

We were at Luce Line in Watertown on 11.11.2024 around 6:00 sitting at the bar, 2nd floor was shut and the bottom was about 1/2 full. I ordered the potato skins which I have ordered before several times in the past and asked for extra cheese and crisp bacon, 37 min later I received them and my husband and I looked at each other the bartender asked if something was wrong and I lifted one on the potatoes up and split it in half they were so well done the cheese had dried up nor was there any cheese. I said they are way to done for me and the bartender stated she can remake them, but it would be another 45 min or so, I mentioned usually when it is a remake it is done right away, she said not here. Needless to say I didn't want to wait for another order. The bartender left and came back and said by the way the owner is in the kitchen and said my meal looked just fine, I said so he must be calling me a Lier the bartender walked away. When the bartender came back with our bill, she said I took the potato skins off of your order, I said well, I would hope so since they were bad and sent them back. We will never go back and I love social media!!!!

Disappointing really wanted a reasonable level of kitchen quality but fell short. Wasn't expecting much other than solid basics but they seem to be benefactors of few other local competitors. Burger was an excellent example of mediocre. The home smoked prime rib?? Dry flavorless sliced as if it were pre packaged. I feel your only safe option is fried appetizers. The au jus with the prime rib had an off taste and sure enough got super sick that night and all I could taste was that guilty au jus... the bar is fine. Will go back 1 more time as see if the wings or some other options are fresh, have some quality but when the bar burger is fail well what are the chances....

We had a nice Saturday lunch here. The waitstaff was friendly, prompt. We got our food in a timely manner. I had a chicken wrap with the homemade tater tots. It was good. Husband had the taco salad, which he liked. Another person on our party ordered a burger, pink. He did get a pink burger and enjoyed it. Last person also had a wrap and enjoyed that.We will go back!

We enjoyed this place, have been there twice so far!!! The kids love the food also!!!! The service was great too!

My family went there on mother's day, and the food was great, but we were there for over 2 and a half hours. My sister in law got chicken strips, and they were very over cooked. They offered to remake them, and she didn't even get them until we were about to leave. They were just as overcooked as the 1st time. She didn't even get to enjoy her meal on mother's day. The waitress was very nice, but each time asked for something, she took at minimum 15 minutes to get what we needed. At one point, my mother in law wanted to order a drink, and she stopped and almost had an attitude when she turned around and said "what do you need?" At the end, a different waitress brought us our bill, and just set it on the table. We had to wait another 20 minutes just to tell them that we wanted to split the bill. I would definitely come back, but plan on being there an extended period of time