KD Images

Ok here's my story. Is brought my four month old for photos and she did a decent job. I decided to book my two oldest kids who were just starting their senior year their senior pictures because she was running a crazy dirt cheap special. Both my kids were photographed at separate sessions and at each session (and I have witnesses) I verified the special and explained I would order the photos together. I called Kollette to order and at that moment she told me she couldn't possibly honor the special for both kids because she would be out too much.. What?!?!.. I questioned this and she got quite weird.. I ordered (I had already paid her a chunk for the sessions and didn't want to pay that again and decided AFTER I picked up my pictures I would email her my thoughts and feelings.. So the pictures came in and one of the weird things was her 8X10's she made were thick and hard and don't fit well in picture frames.. This is not a choice, this is the only way she will let you order with this up charge and states the regular photo paper isn't quality enough?.. Ok... So anyways, I picked up my photos, paid my ridiculous non negotiated balance and left. I had the email ready and sent if after leaving. She waited a day to call me and apologize and stated she was wrong and she is having a hard time trying to run a business and being a mom (I run four businesses and have 7 kids.. No sympathy) but ok.. So she stated that she would refund my money... Weeks later I called to check on the refund I never received and she told me that it would be January before it would be sent out.. It was the beginning of December by this time.. I was not okay with this and asked her why it could not be sent outright away and she got mad and asked if I wanted her to run and get her purse and write me a check and bring it to the mailbox??.. I replied yes. She got mad and said never mind you will never be satisfied, I'm no longer refunding you! I said wow I'm glad you are using my money that you didn't earn to buy Christmas presents for your kids!I then emailed her and told her she had so much time before I filed a complaint with the BBB regarding the issue. No response. I filed my complaint and she did not even respond to them!!!This is not someone you would want to do business with!! Run far far away!!!!