Freewheel Bike - Bloomington

Just bought a bike from Freewheel and had a great experience. The staff were so helpful and happy to help me. They were very kind to answer all my questions and make sure the bike I wanted was the best bike for me. I had a great time here and would definitely reccomend this shop to others as a place to come for anything bike related!

Very disappointed in what I thought would be our neighborhood go to for all things bike. My husband took the bike he'd gotten me over when we hit a point where we though professionals should continue the asslembly (brake wires and gear shift). Whoever was working wouldn't even look at it. He said it was a cheap Chinese knock off and we should just return it and that the brakes are crap. I don't know if he thought this would make us take it apart, stuff it back in the box, fight for a refund and then return there to buy a differnt bike from them but it's not gonna happen. Yes, it may be cheap bike, but not everyone can afford to drop $1000+ on a trike. We went with the cheap option because we don't know with my health if this is even going to work for me. If it does, then I would likely have started looking at a more expensive bike locally to upgrade to. If the brakes are that bad, he COULD have said that they're not good and shown us upgrades to purchase. We were also going to be looking at helmets, accessories, and a tune up on my husband's bike. The plan was this was going to be OUR bike shop because it's only a few blocks away. Now my bike is in the back of my van and I am waiting on friends to tell me where they go. Because I will gladly drive to a shop with a better attitude and better service. This shop made it very clear they're not for someone looking to start over with a simple, basic, budget friendly bike and looking to build a business relationship for years ahead.

I have only been to this bike shop three times, however, they are the nicest individuals and care about the customer. Unique merchandise not found at most local bike shops. e-BikesRecumbent BikesMountain BikesCity Cruisers Hybrid BikesKids BikesRoad BikesGravel BikesBike Repair

Very kind and knowledgeable salespeople who spent a lot of time helping me find the right bike for my use case and budget. They are not paid on commission, so I never felt like they were trying to upsell me into more expensive stuff that I didn't need. They also made it easy to get an item from another of their stores when they didn't have it in the color I wanted at their location. Would definitely recommend!

I don't know how freewheel got this many good reviews. They acted like being there was a privilege. They tried to sell me several things I didn't want or need. They didn't explain the bill. I got brake work done and they returned the bike to me with very little air in my tires (couldn't they at least top off the tires?!).