Crumbl - Rochester

Cookies are ok and very rich. They are also decent sized to share. The service was rushed because they were busy but they weren't rude. The shop space is overwhelming with sights and sound and smell, with so much happening. I was glad to leave.

busy place, order ahead. Cookies are delish! The day I went in was chaotic...you could tell staff was overwhelmed but they worked hard.

good cookies as always! the staff were very kind and it wasn't really busy when we went

We waited a bit before hitting up the newest sweet spot in Rochester. After going today, I might no be able to stay away! Fast, friendly service. While the menu is somewhat limited (though changes weekly, from what I understand), everything we tried was great. The pumpkin chocolate chip cookie was almost cake like! Allergens clearly labeled.

I got 4 cookies to share with friends, this weeks flavors included: chocolate chip, churro, cornbread, and peanut butter m&m. Overall they were a great texture and size. These are big cookies and definitely large enough to share!! A great option to bring for someone as a gift as the box presentation was beautiful. The place is nice and clean. No indoor seating but it was very fun to be able to see into the kitchen and see the big mixers in the back. The staff was super friendly and helpful. There is the option for order ahead and curbside pickup.Ok, now to the reason why you are still reading. The cookies - the churro one was the favorite of the evening closely followed by the chocolate chip. These are soft and chewy cookies - just the way I like them. Some are served warm and others cold based on the menu. The cornbread cookie had the texture of cornbread and delicious butter on top but I wish there was a stronger corn flavor. Given that they have rotating flavors, I will come back for more. Drink options include water, chocolate milk (which was delicious!) and regular milk. I would love to see some non dairy options as well as maybe some bottled coffee/coldbrew.

Have great cookies just not good management really rude when i went in to pick up my order.

Extremely poor management. Waited for an hour and half to be eventually told that they willNot take any walk in orders since they are about to close at 10 pm. The GM didn't realize they were overwhelmed fulfilling online orders and it was already close to 10. She thought it was 9 PM. How does that happen? How do you not track time when you are the manager at the store!!! How can you not inform your walk in customers ahead of time who have been standing in line patiently for so long ? How could you not manage it and estimate the amount of time that would require you to fulfill online orders is insufficient and still allow people to line up for walk in! Sorry state of affairs.

This spot has the worst customer service ever i can't stand it. they were about to give out order out to the wrong customer and when we stepped in and asked for the name the guy just put his hand out to us. ridiculously rude all just because we didn't want nobody else to touch our cookies

We got here at 8:30 pm (they close at midnight) and there was a handwritten sign on the door saying they were closed till 9 even though there were employees inside. Someone walked up and they let him in so everybody else who was waiting (at least 10 people) walked up and they let in two more people but no one else. Once we could get in at 8:55 we found out they were out of everything except two cookies. (They're still open for another 3 hours though) Also turns out they only had mini cookies left for one of them after we already ordered regular ones. Although they did give us 6 minis to replace two regulars. They never even unlocked the doors either. Customers had to keep letting other people in. They should have at least put a sign on the door saying they only had two left instead of being closed.

The cookies are constant and taste great. But the music and employees need fixing. The music was loud and couldn't hear any of the employees. No greeting when entered on a Friday noon. Not a busy weekend.