Nick L.
Sep 10, 2024
I have had tremendous experiences at multiple visits to the Roseville location which doesn't share the same owner.This place has the kind of folks working that make me happy to save money and 'risk' buying online, when I'd usually rather overpay to support local. Bought a tagged fig as a part of a larger purchase and realized in the car outside their window that the 20$ maul was a fake. Went in an explained I might be missing something but thought it seemed inauthentic.I was referred to another employee who immediately stated no refunds and didn't offer an exchange, implying I had switched the figure which still had a tag on it. I left after being accused of causing a scene and came back in after a moment to be sure I was being calm.I apologised if I came off wrong but was still concerned with how things went down. I was given a refund after the individual who sold it all to me backed up my version of events. At which time I was denied an exchange and told to take a refund an leave.Glad I drove 40 minutes to overpay for fakes and be accused of switching a figure that still had its tag on it. Also I was being kind after looking at it for more than a second there were no lego stamps anywhere on the fig. I take responsibility for not checking it in store, but damn the way this was handled was rough.
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Megan L.
Aug 24, 2024
Awesome brick, minifig and accessory selection. Jonathan was super nice! If possible, I would give this place a million stars!!!!!!!!!!!!!!!!!!
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