Bass Lake Pet Hospital

My friend went here for her cats end of life transition and it was extremely comfortable. The people were very kind and the room warm and not so sterile and white feeling. I would definitely recommend this hospital to anyone especially for this service. Thank you for taking such good care of us today and tiggers transition.

Staff here is amazing!!! Front desk is super friendly and fun!Have been to two different docs and liked them both!Moved pets here from Heritage down Bass Lake Road as their prices are better. Also like that this place is a clinic only. They don't do grooming or boarding or have obedience classes. They are a clinic and they are serious about it!

My long term vet for my current dog and my past one . Really nice support staff and we love Dr Engel,he had such empathy when we had to put down our dog 5 years ago. Easy to get appointments and very nice updated office with plenty of parking. As with all medical services can be a little expensive even for routine procedures though

Very simply, this is the best veterinary clinic in the world.Not only are the Dr's wonderful, but the entire staff is great.When my last dog was at end of life, they were professional and very compassionate.My current dog is treated so well she actually enjoys going to see her Dr.I could not recommended this clinic any higher.

Amazing! They got my cat in for an appointment within an hour when no other place could! Dr. Haverly and Tech Steph were incredible! They were super informative and upfront about costs. At first they couldn't get a urine sample from my cat which wasn't their fault at all but was disappointing. Later on during the visit, my cat starts peeing in the sink. Dr. Haverly immediately sprung to action and was able to collect a sample by hand with a cup. That was super impressive!! Because of her quick thinking, we found a solution that likely saved my cat's life! I am forever grateful and will continue to take all of my pets to Bass Lake Pet Hospital!!

My dog is very high energy and all of the staff at Bass Lake Pet Hospital does a great job of adapting to her kind of crazy. Also one of my cats is pretty skittish and they treated her with special care as well.

I would highly recommend BLPH to any pet lover that wants quality vet care done by competent professionals that genuinely care about your pet's well-being. Their prices are pretty fair, too, in my opinion. From the technicians to the vets themselves, everyone is very friendly and knowledgeable. They know me and my pets by name and make us feel that we're valued beings, not just dollar signs. I have entrusted the health care of my dogs to them for over 5 years and would have a hard time taking them anywhere else, even though there are many clinics closer by and more convenient to me. Dr. Rick Cameron has been the primary vet that has tended to my dogs over the years and I have utmost confidence in his abilities and trust in his expertise. My 13-year old Lab girl was diagnosed with a terminal likely cancerous growth last winter and was initially thought to have just a few weeks to live. With Dr. Cameron's guidance and ability to think outside the box, we devised a medication and diet plan for my girl and we were able to give her a relatively normal life that lasted for over 5 months after her diagnosis. While we obviously wished we had had more time with her, we were able to fully appreciate the rest of our days together. That's priceless.

Their system was hacked and all the credits were wiped out. Instead of contacting all patrons of this facility the manager decides that she will just wait and see if customers ask about a credit. What a horrible way to treat customers. I do not like the management of this establishment however the vet is great. I don't know if what they did is even legal but they feel that it was very sketchy. Thinking that I would be ok with paying full price until I find my last receipt is just messed up. May need to find a new vet after this bad experience.

This clinic used to be wonderful! In the last couple years they started price gouging and the care is horrible. I brought my cat in for a check up and they were not able to finish or pretty much do exam until I brought her back medicated, which was never needed in the past. Ok so in the mean time I was told my cat is in chronic pain, so of course I am worried to death until I can bring her back medicated. The doctor said I am going to charge you for exam now and there will be no charge when you bring her back. Ok I paid the exam fee and 2 pills to medicate her, like $300. I bring her back, different doctor, no chronic pain and she is fine. I told her how she has had a couple seizures and was told not a concern and if if have any questions regarding seizures that I can email her. Appt is done and they wanted to charge a exam fee again? I explained how I already paid and to check it, I was told no notes so I have to pay. I told them I am not paying again otherwise I would never get a refund. I told them I have no form of payment since I was told I already paid for exam/check up. I told her talk to the doctor I saw previously to confirm I was told I didn't have to pay for this visit and if any issues call me and I will pay. I had to fight with them about this for quite awhile till finally I was like I didn't bring my wallet. I called them back to confirm that everything turned out ok with other doctor and I didn't need to pay again and she said yes. No apology nothing!My other cat was super sick and needed to be seen and they said sure let me check, then all of the sudden no openings, I can't believe I can't get my cat in her home clinic for emergency. Then was told to email with any questions I or concerns regarding my cat having seizures. Sent a email and was told I need to schedule a exam, she was in 7 months ago. DONE WITH THIS CLINIC! Vets are expensive and a lot better care out there than here.

I've been taking my pets to Bass Lake for years and they used to be wonderful. They have started price gouging badly, and it feels like an appointment is only an opportunity for them to extort more money. My dog was in early Spring for a follow up for an ear infection (literally in and out in 5 minutes) they charged for a full office visit! I called yesterday to have my dog seen for another issue of concern, and because they were able to squeeze her in, they charged me an EMERGENCY fee? And then the vet who saw her (not our regular vet) didn't seem to have any idea about what was going on and prescribed ear ointment for a yeast infection - not what I brought her in to be seen for. Now I am calling another vet to actually have the issue taken care of. I'm sorry to say, I won't go back to Bass Lake.