ACE Solid Waste

After over 10 years as a customer - I cancelled my trach service - all I have left is my recycling can.I had mixed results with ACE, mostly good over the years. When I had an account and when I never changed anything, my service was good and consistent. Whenever I changed anything, they couldn't get it right and it was like a 3 Stooges movie. And customer service was bad (see details below). I'm being generous and calling them out as 3 stars.GOOD:1. Service is good if you never change anything.2. The cost is competitive with other trash companies like Waste Management and Randy's Sanitation.3. The weekly truck drivers were always really nice to us. The front line workers were cool.BAD:1. I switched to 2 large cans for the summer and they brought the extra cans - twice! The billing was wrong too. They kept charging me the wrong amount.2. I switched to 1 small can and they came to pick-up the old cans - twice! And they kept charging me the wrong amount - again. Disorganized.3. They wouldn't answer the customer service number so I got frustrated and drove to their office (one block south of Bunker Boulevard). They called a manager to reprimand me when I used the word "b*llsh*t" to describe their crappy phone customer service. For a garbage company, I thought they were a little overly sensitive about such a mild, milk toast word. Apparently, using the word "b*llsh*t" is "abusive" according to ACE Solid Waste. Goofy.4. The recycling truck driver dude wrote me a warning for putting a 30 pound chunk of aluminum (from my old AC condenser) in my big recycling can. He told me recycling is only for "clean" household waste and I should go to Alter Metals and get money for it. I told him I just gave ACE cash money (the aluminum), its equivalent to 100s of stupid soda cans, I don't want money for it, I just want it to go to the right place and get recycled. Apparently, they don't want to pick-up anything that's worth money. Silly.5. I left a bad review on Yelp and they actually went to the trouble of complaining to Yelp Headquarters in San Francisco, California and they had my review removed! Thanks for trampling my freedom of speech, ACE. For a garbage company, I thought they were a little overly sensitive about criticism. And I thought they were a little insensitive to my freedom of speech. Not cool.6. Wining to Yelp in San Francisco was the last straw. I cancelled my service. And they came to pick-up my old can - twice - again! Still disorganized.Summoning a manager to criticize me about the word "b*llsh*t" and calling Yelp headquarters to cancel my critical review tells you everything you want to know about this company. They're a trash company but they won't tolerate any trash talk or trashy written opinions from customers.-Daddy Maxx Retro

Last Monday I forgot to bring down my garbage (below zero temps!!)I noticed a man run up my driveway ... it was Ace garbage driver pulling my garbage can to curb! I love that there are still great people out there doing great things!!!Thank you Ace!

I've been with ACE for many years, and although the prices have increased (just like EVERYTHING else), I still wouldn't ever switch. So many times over the last couple years dealing with cancer treatments, I've forgotten to put out my cans, and my ACE driver ALWAYS went out of his way to grab them for me. During a recent snowstorm, he even got out and tried to help my teenager get the snowblower started! The level of service of going above and beyond, is what will always keep me as an ACE customer. Thank you ACE!

Don't deal with this Company! They won't even answer the phone to deal with issues. I have called about a dozen times over a few days and all you get is recordings. Theis company will go broke or be merged in a short time. One of the worst I have ever dealt with. Obviously, they have little to no leadership.Wyck LinderMinnesota

Finally had to cancel service with Ace due to them constantly raising prices. I get that the economy, gas prices, and inflation is happening but going from 35$ bimonthly, to 50$, then 60$, and then 75$ over a year is just ridiculous. save yourself some time and check out a sales rep called Tracy Macon over at curbside.

I have been a customer of Ace Solid Waste for over 20 years. Every year the level of service has gotten worse and the cost increases. Not only the level of service is quite poor, but their customer service is unresponsive and unhelpful. As soon as our neighborhood contract is up i will ending my service with them. They do not care about their customers.

I called today to resume our yard waste service that we had to temporarily discontinue as my husband was out of work and we were trying to cut our expenses down. This was the only season we haven't used yard waste.I was told they weren't taking "New customers" for yard waste. We have been a customer for 22 years. So they refused to resume our service. I told the person we would be switching to a "new service provider" because of the unwillingness to meet our needs. WE ARE VERY UPSET AND DISSAPPOINTED!!!!!! Sure wish they could help us out now.

Rates randomly change and go up for no reason. When I emailed to ask if I could sign a contract or pay in advance I was met with a pretty snarky rude response from their customer service rep comparing their services to phone and internet. I have had them for more than 2 years, price has gone up many times. I just wanted a standard rate so I wouldnt be blindsided again with another large jump. Would have continued paying even at the new price but since they can't speak to their customers professionally I'm looking elsewhere.Garbage usually picked up reliably but no transparency in billing and no professionalism in answering questions.

I paid a year in advance for my services with a solid waste and a bill came due at the end of the year wasn't aware of it missed it probably my fault. Paid the bill on the weekend online driver still didn't show up on Monday by noon. I was told I would get picked up the following Monday. Put extra bags outside again did not shit show up. Spoke to three customer service rep stating that I'd get picked up today July 3. Did not full of garbage in our duplex. I will never go back to a solid waste again. They said they had their services streamlined to give better customer service and they truly haven't changed management and customer service starts at the top.

I really like the drivers. Always friendly, they don't have a lot of time to chat, but I always get a smile and a wave.