Woodcreek KinderCare

I've been part of the KinderCare family for 6 years. I've been to three different centers and this is by far the worst one. They're lazy. My daughter attended school for 3 days here no sign in or out sheet was provided until the last day.. 2 out of the 3 days my daughter went to here she was crying on the ground alone, one of the times she had no clothes on. I would never recommend this kindercare.. If your looking for a kindercare that truly cares about your babies I'd definitely recommend Stanford ranch kindercare. Miss Monica and Miss Tara have always made us feel welcome and have loved all three of my kids!

It's been a month now since ending my 2.5 year old son's enrollment at KinderCare and every single day that I see how much happier he is at his new care facility makes me feel less and less guilty for ever placing him in the hands of KinderCare. I'll start by saying I understand kids get dirty and do silly things like put their shoes on the wrong feet and have accidents from time to time. I expect a facility I was paying over $1400 per month for to remedy all of those things in a reasonable manner. Instead, my son CONSISTENTLY came home with food all over his face, shoes on the wrong feet nearly every day, and TWICE came out of school soaked and freezing from a potty accident that was not attended to. They won't let you in the building as a COVID precaution but there are no parent access cameras (even much cheaper facilities have these) so the teachers take FULL advantage of the fact that a parent can't just stop by at any point. My potty trained 2 year old began having accidents every single day at home because they were DIAPERING HIM against my direct wishes and lying about it on the "daily report". I know because they forgot to take it off and I caught them TWICE.I'll always regret not pulling my son at the first sign of trouble. He's a completely different boy at his new school and my mama heart can't help but wonder what else went on at KinderCare for him. Reader be warned.

I was hesitant to place my children in a conventional daycare setting but now that I have, I wish I'd done it sooner. Once I drop them off I don't worry about what they're up to for the rest of the day. I'm confident they're in safe hands. Extra special kudos to Ms. Elida~ she pays very special attention to my hard to handle toddler! I know it's not an easy task.

My daughter has been with Woodcreek KinderCare for over a month now for before and after school care and I couldn't have been more grateful! My girl has had a hard time transitioning from preschool to kindergarten but Kindercare has made the process a lot easier! The staff are very friendly, responsive and also very flexible to cater our special needs. As a busy parent, I am very lucky to have chosen Kindercare for my little one! Special shout out to Ms Catie, Ms Melissa, Mr Dave and Mr Aaron! Good work guys! My daughter told me that going to Kindercare "cheers her up" and now she never wants to leave the school when I go pick her up.

My son started at Kindercare a little before he turned 2. He was in Ms. Kristy/Ms. Alida class who I really liked. My son has also been very sweet and has always interacted with other kids very good. Needless to say he was at kindercare for awhile and due to finanical reasons I had to take him out for a month or 2. He then started again right after he turned 3 and he was then placed in Ms. Victoria's class. The first time I met Ms Victoria she barely shook my hand which I was not fond of. Once he got into her class he seemed to enjoy it at first (drop offs were a little tough) but as the time went on his behavior started changing. I was getting Incident Reports more than usual. I would ask for assistance with the potty training and I did not receive that from his teacher. He had a rash on his bottom ( multiple occasions where I would pick my son up from kindercare and he had went #2 and no one changed him for at least an hour) and his teacher(Ms. Victoria) offered to change his pull up and I was speaking to her about a rash he had on his anus. She instead laughed when she was changing him and saw the rash. Again another unprofessional moment with his teacher. I went to speak with his teacher to see what the cause of the changes in my son's behavior may be. My son also has a speech delay (note when he was in his old class even with the speech delay he wasn't acting out). I received another report when his teacher accidentally "scratched" him right below his eye. I found out when I came to pick him up and I saw his face which looked worse than just a simple scratch. Of course when I spoke to his teacher the next day her nails were very short which I thought was convenient. His behavior continued to become worst and he was starting to lash out at Ms Victoria and other kids and saying he didn't want to go to school anymore. I then met with the director Melissa to see if she could keep an eye out and help me get to the bottom of why his behavior has changed. She stated she would "take my son under her wing" and go to the class the following Monday and shadow him etc She also noted that his classroom size had also changed from a ratio of 12 to 1 to 25 to 1!!!!!!!!!!!! Not including the other "half" of the classroom where there is another 12 kids. So somehow my son was a problem in the classroom and I was being told the teacher couldnt handle him! The state requirement is to have 2 teachers in the class when it reaches over 12 kids. She then stated that another male teacher would be starting in 2 weeks but there was no telling how long it my son's class had been 25 to 1. So I waited the entire next week and I never heard from Melissa. I then approached her a second time that next Friday for the same request and yet again she stated she would go into the classroom blah blah blah. But of course she did not. The following Monday, he was at the school for 15-20 mins after I dropped him off. I get a call from the school saying I needed to pick him up cause somehow he managed to take off his jeans and pull up and was running all over the place and wouldn't allow anyone to put it back on. I had not made it to work yet when I received this call. Livid as I was I went back to the school and I see my son walking down the hallway with the other director Veronica. Fully dressed. That was the last straw for me and I did not take him back to the school. I honestly feel like they started to single my son out, was not trying to help my figure out what was causing this sudden change in his behavior. To find out his classroom size had changed so dramatically was not okay with me. I still dont know what happened but something did happen to my son in Ms Victoria's class but they are caught up on keeping a good reputation that they will do whatever they see fit to keep that no matter if it's at the kids expense.

There were only Two good teachers there . My kids said they didn't enjoy coming here. If there is any extra activity at your kids school I wouldn't send your kid to KinderCare that day because they won't let you go. If you need to text your kid they can't respond to text or calls. Someone called my kid a bully.

This Kindercare is amazing, my kid has a great time here. The staff is great and the management is awesome, Melanie, Veronica and Katie are the best. I have never felt so secure having my child anywhere.

My son attended this preschool after not wanting to go back to his last preschool (Kiddie Academy) and he loved it!! This school is such a breath of fresh air. I wish we would of pick this place last year. The staff here are really friendly and his teacher was super sweet. My son was part time but it was perfect for him. I had to changed his days and there was no issues and then I was able to place my child in TK and had to cancel his stay with them and it was easy and again no issues. I highly recommend your child to join this preschool!! Take advantage of their free day and check them out yourselves!

The worst of the worst centers!! The laziest most unprofessional people work here I will say EXCEPT for Ms. Nicole I'd like to start by complementing her for being the only one at this facility that genuinely cares for the kids. She should definitely be the director. Now my son attended Woodcreek for a few months from the begging I always got a "I don't want to be here" attitude from the director. She is very unprofessional and you can tell she's in it for the money not because she cares. My son got bit everyday for a month and multiple times after that. One or two bites I'm fine with they are toddler. But when it's multiple back to back I start to question the adult supervision. After addressing my concerns multiple times to the director all she kept telling me was "it's age appropriate." "We're working with the parents." My son kept coming home with bites and if you look at the pictures they are pretty deep meaning that kid was on there for a good time before anyone did anything. My sons dad was really upset and called the director she threatened to kick my son out of the facility if we took further actions and made reports. I decided to remove my son from this center. Please do yourself a favor and steer clear from here I am currently going through a report against them with licensing.

I will preface this by saying that Melissa, the director, is a kind woman. Ami, Marina, and Mr David are the only staff that deserved to be there. RED FLAG ALERT!!!! DO NOT SEND YOUR KIDS HERE!!! Read the WHOLE REVIEW! I put my four children into this KinderCare facility in January of 2019 when I suddenly found myself needing daycare, and had finally secured PCOE funding. I could not find anywhere that would pick up from my kids' school, and KinderCare was my only choice. During my initial tour, my first observation when walking in the front door was the extremely overpowering smell of urine- the entire building smelled. Upon entering the 3's room, there was food strewn everywhere, kids standing on tables, screaming children throwing tantrums, and nothing under control at 9:30am. This room smelled the worst, as if the urine odor was likely concentrated in this room. The rest of the facility needed minor housekeeping, but was otherwise fine (aside from smelling bad.) I was desperate, so I signed and paid the $127 PER FAMILY registration fee. This will be important later. This facility was a nightmare to deal with. The tuition is due on Wednesday- almost every person I know, including myself, gets paid on Friday. If your tuition/copay is not paid on Wednesday you will be charged a late fee. Yes, they charge a weekly fee in addition to charging PCOE the maximum they cover. For low income families this can be difficult- I ended up paying over $5k out of pocket for 2019. Fast forward to June 2019, it was time to pay summer registration fees. I was not informed that there would be seasonal enrollment fees- I thought registration was the $127 I paid when I signed papers. I was informed that I needed to pay $927 by the end of the day to cover all summer enrollment fees plus weekly tuition or my children would not be allowed to come the next day, while they continued billing me. The registration fee had always been explained as being PER family so I was completely surprised that no one informed me that registration was almost $250 PER CHILD for summer. This was a devastating blow to my finances as it was completely unforeseen and I had never been given warning that I would be shelling out nearly 1/3rd of my monthly income "or else". During my youngest child's time at KK, she was having serious behavioral issues. She cried and begged not to go every day. She was 100% potty trained at 24 months old with ZERO accidents- ever. She began soiling herself a MINIMUM of once per day, sometimes as much as three times in a day. She began biting other children solely because she knew I would be called to be picked up- she HATED being there and I have extreme guilt for leaving her in such an uncontrolled environment for so long. She was afraid of one child that was allowed to bite, throw things, kick, and shove other children.My oldest child has food allergies and I filled out his medical forms entirely. He complained of going hungry and being bullied by the teachers AND other children for not eating some things (such as legumes, which he is EXTREMELY allergic to). I have shown up to pick him up during lunch and found him sobbing because he was 1) hungry 2) being ridiculed and threatened with losing recess if he didn't eat. Unacceptable. Once my 5 year old started kindergarten in August 2019, they forgot to pick her up from school. Not once. Not twice. Not even three freaking times.. they FORGOT TO PICK UP MY KINDERGARTENER FOUR TIMES within the first three months of school. They forgot and left my five year old to be escorted to the office, where I was called at work multiple times. Incompetence does not even cut it. Each time I was given a different apology or excuse. My daughter was embarrassed and I am still furious.In the school age room, there is a rat and roach problem. I have personally heard from the mouth of a teacher that "I think the rat came from the dumpster outside". My school-age kids complain of roach infestations. Allegedly my children witnessed a male teacher in the school-age room stab himself in the hand with a paperclip because he was so mad at kids being noisy. Oh, and the school age room? There is NOT enough room for the amount of kids they have. The dozens of backpacks thrown into piles that the kids had to dig through was a disaster. My four year old had a nap-buddy that she kept in her cubby- which was stolen and never found/returned. Another parent was furious that her sons coat was stolen the first day he wore it. I left in Jan 2020, agreeing to pay a balance of $648. I forgot, because I never had any form of correspondence from them at all, and received a letter from a debt collector totaling nearly $1k.