Willie's Burgers-Arden

A long time ago, a manager/owner named Rudy ran the place and allowed people to phone in orders ahead of time. In the last year or two, they totally remodeled. It's a wonderful looking inside.The front doors have always been a problem. Last night they were so jammed that I could not get in the restaurant. I had to pound the door before a customer let me in. Zack is a wonderful manager. He was very helpful last night. My only comment to him, is with a night going so bad for me, he could've offered a sincere. I'm sorry or a free beer around the house.My son and his wife came to visit. We wanted to get the food to go. Because I could not order on the phone, I had to come in the restaurant and wait an estimated 15 to 20 minutes, which actually took 35 minutes. I was not able to be at home visiting because you did not allow us to phone in the order ahead of time.After I got my meal, I went home and guess what. My burger was missing. I hope that wasn't on purpose. Other than I'm sorry, no remedy was resolved. I got my burger. Now I understand the owners name is Stephanie. Stephanie, you have my phone number. You have my email address. If you ever want me to come back to your restaurant, which I have been to many times, reach out to discuss..1. Fix your front doors2. Allow phone in order so I can be at home visiting instead of waiting 35 minutes for my order.Reach out, or I won't be back.

Just ok. Got a burger and fries. Filled with screaming little kids on a Saturday afternoon. A nut house. Burger was a bit dry. French fries were standard frozen. Meh.

Willie's is okay, just not my favorite burger place in town. It is a bit expensive considering how thin the burgers are (In-N-Out thin, which is fine at In-N-Out prices but not Willie's prices) and how little you get, especially compared to other nearby burger places with similar prices and much more food and thicker burgers. That being said, nothing is bad, and you can add patties to your burger. Parking also is not great unless you get there at just the right time. That being said, while it is not my first choice, if others want to go I have no complaints enough to protest.

Let's talk about the service from Jacob and Trey. Both helped me decide on how I wanted to set my meal up today. Both are very friendly and customer oriented. I would put both in front of my customers no matter the establishment.The burger was delicious. Couldn't taste the grill grease like most places. Fresh veggies on there. Waffle fries you couldn't taste the grease as well. The patio area where I sat offered a peaceful place to enjoy my meal along options of how I wanted to set myself. I will return again for more.By the way they serve craft beer and Prosecco here as well.

They NEVER pick up the phone. I don't live far away so I like to call in a to go order whenever I want food from Willie's. The last few times I've tried to call it just rings over and over and over again. My husband went in for us recently and called the number while he was waiting for our food and he just saw the phone ringing and all the employees were ignoring it.They also randomly close early. In the last few months I've shown up 2 separate times to a sign on the door saying we're closing early tonight. Just know that if you want to eat at Willie's that you should likely go early and that they will not pick up the phone for to go orders.

The burgers here are great! Made to order, and the lettuce, tomato, and onion toppings are all freshly cut. The interior and outdoor seating is clean and spacious with plenty of seats and tables to pick from. Staff are friendly. They have a variety of sides as well including sweet potato waffle fries and garlic fries (we tried both of these and they were great.)

Came her with a girlfriend of mine for some lunch after pedicures. I like the idea of the place and it's super cute inside. There are lots of different options for food! I was surprised! I got a hammer 2 (single patty, cheese) with the fixings. I also got the zoo fries and a soda. I asked what the zoo fries were and was explained they mimic the animal fries from in and out. I guess I see it, but the taste wasn't there for me. They weren't bad, but definitely not on the level of in and out. Everything is ordered a la carte. With that being said, it's kinda pricey. I paid 19 dollars for this including a soda which was $3.75.The staff were friendly and nice. The food came out fast and I really enjoyed the burger. Could have lived without the fries but their garlic fries smelled really yummy!I'd give this place a visit again!

Food is good. Customer service is terrible, and they are over priced. $7.75 for French fries? GTFOThey are so concerned about closing on time they will shut down the grill, shakes, and other stuff an hour before they close. Then, they wont tell you until after you order your food that they are only doing to go orders, because they close in 45 minutes. This place isn't going to thrive as a restaurant if they stick with this attitude. They charge restaurant prices with none of the service or quality. It's too bad because it's a good location and decent aesthetic.

Trash. The zoo fries were cold. No sauce. No toppings such as tomato's or onions. Hard and aside from the garlic I requested (which was over powering) there was nothing to justify the additional cost. The chili slammer I ordered HAD NO CHILI ON IT.

Great service and great food always a fun time when I eat here. Have taken friends and they enjoy the food and the vibe there