Total Beauty Experience

Am I the only person on the planet who just discovered this incredible business?I definitely have been missing out. That is for sure! Huge does not even come close to describing the amount of inventory available at Total Beauty Experience. And definitely not just beauty products. But why not begin with "everything" beauty! I had searched everywhere for simple cosmetic sponges. Once a standard item at Tarjay. No more! Those little silver hair clips....gone too! My GF told me about this store so I made a point to visit when I was in the neighborhood. I was totally blown away when I walked in as well as overwhelmed (but in a good way.) WOW! Any beauty product you want...it is here. Name brands too. Including those cosmetic sponges and clips. Yay! Products galore for everything (hair, face, body, nails...you name it). But the BEST discovery was the experienced staff on hand to help with ANY question or assistance one may need. "Experienced" is the key word here! While checking out the goods, I came upon the ''Brow Bar". Whatttt??? An area with big mirrors and lots of lights. With the help of one of those "experienced" staff members, I found the perfect eyebrow color! I had searched all the big department stores and nada. Belen sat me down on a high top chair and started bringing different samples of caramel color brow powder for which I had been looking. Made my day!There is a full-blown salon in this store!!! I am telling you! I took a quick peek. Hair stylists and all! Looking for a skin esthetician? They have one! And I will be doing a review on her soon! Fabulous! There is probably even more going on that I have missed on my visits because there is SO MUCH! About non beauty products...again if you need/want it...they probably have it.Candles, jewelry, pottery, seasonal, cards (really different and cool ones). I cannot even begin to list everything. But, I have photos:)! Please take a moment and see what is offered.So my #ThankYouThursday Yelp Review goes to Total Beauty Experience. A small business expertly run and managed by creative owner and business woman extraordinaire, Debbie M.! Thank you for keeping this business open and thriving! (Online ordering available too).Check this business out for yourself! You will not be disappointed.#SoMuchGoodStuff!

Store is nice. Employees don't give a positive vibe. Not very customer service oriented, no smiles, no talks. Just weird and I also wonder if they use a new brush while testing make up on customers.

A couple of months ago I walked in to pick up my favorite shampoo and got talked Into purchasing a bunch of other items just so I could get a "complimentary" travel swag bag supposedly filled full of $80 "exclusive" and expensive items. What a fking joke! The little plastic zip bag was full of samples that they usually hand out for free. I'm never going back there again.

My hairstylist sent me on a mission to Total Beauty Experience (TBE) for a specific shampoo for me to buy since I am moving out of town. My hairstylist has several clients who live in SF (where I am moving) and noticed that their color is completely stripped by their next appointment, even though they are using the same products and practicing the same upkeep. Since I have been working with my hairstylist for over 3 years on both hair color and care, I take her word very seriously and went out to buy the recommended product.I went to TBE and was instantly impressed. Even though it is a local business, there are SO many different products and tools for all things beauty. There is even a salon in the back of the store (similar to Ulta). As a personal care junkie, I'm surprised I hadn't visited this place sooner.Since I was having issues tracking down the shampoo, I asked the people up front for assistance. One gentleman volunteered to help and showed me the exact product I needed. He asked if I was having issues with hard water. I said no but my stylist recommended this product to me as I am moving to SF. He immediately told me that this shampoo would be way too harsh for my hair and that I do not need it. He then went on to say he can't understand why my hairstylist would ever recommend this to me as my hair looks healthy. I explained to him that my hair had just been toned, cut, and styled hours before so that could be why it looks very vibrant. I kept explaining over and over that I am still interested in buying the shampoo.The salesperson took me to the next aisle and was giving me a sales pitch on a different shampoo. He said that this would be much better and even placed a bottle of it in my hands. Wanting the interaction to be over, I thanked him and then flipped the bottle over for its price. The price was DOUBLE what I was going to pay! He saw my sticker shock and explained that the shampoo in my hands is a higher quality than what I was going to buy as he walked me up to the cash register. Feeling super uncomfortable, I paid and left. I sat in my car for five minutes baffled with what happened. I normally am very good about not letting salespeople sway me out of what I need or want. The salesperson was by no means rude but VERY persistent. I debated if I should go back in and just get the bottle I originally wanted but felt weird since I knew he was in there. I talked myself out of it and told myself to just give the shampoo a shot because I can always return it. It wasn't until I was home that I saw on the receipt that there is no cash back or crediting on returns- just store credit. I just felt ticked off the rest of the day that I was talked out of the original product.The next day, less than 24 hours after purchasing, I called the store right when it opened. The manager picked up the phone, so I explained the situation to her. She commented that the shampoo her salesperson was trying to sell me was a far more higher quality product than what I wanted to buy. Ouch? Given the situation, I requested if there is any sort of exception that can be made on the return since I didn't open the product and it had been less than 24 hours since the transaction. Since I paid double than what I originally was going to purchase, I wasn't really interested in getting store credit when: 1. I'm moving out of town, and2. I only wanted one bottle of shampoo.The manager shut me down immediately. She said that never in the 24 years she has been working has TBE ever provided a customer with a refund. It took a lot for me to not shoot back that what she is saying is a bold face lie. I had read a review on Yelp (Duckie P. in 2015) that they ended up giving a customer a refund plus store credit.Not wanting to spend my last day in Sacramento arguing over a bottle of shampoo, I folded and said I would come in and just exchange the bottle for what I wanted. It bums me out that my experience at TBE was not more positive because I love supporting local businesses.PROS: - Variety of products is on par with big box beauty stores- The saleswoman (Nichi?) who did my exchange was really nice; it seems like she was told by her manager that I would be coming in to do an exchange. She apologized for the inconvenience. CONS: - Buyer beware: TBE's refund policy is unforgiving - Since I wasn't interested in buying two bottles of a new shampoo, I browsed around to look at other products I could buy. I frequently use Batiste dry shampoo so I picked up a can thinking it will help eat into my store credit. I had to do a double take. The can was retailed at $15.99. I picked up another can to see if it was printed wrong. Nope. All of the cans say $15.99. You can pick up a bottle of Batiste at Target for $5. Makes you wonder how many other products are up charged.

I was not happy with TBE's advertising for their 30th Anniversary Sale November 7-10. Every ad sent to me via email showed 25% - 30% off storewide. The only catch was that the 30% off only applied on Thursday, November 7th. I did not see it noted on the top of the first ad until now; however, all subsequent emails show the exact same 25%-30% statewide sale ad. Today I showed up thinking that I would get 30% off something but to my surprise, it only applied on Thursday. I heard another lady complaining about it because all the signage throughout the store even said 25%-30% off. Nothing was 30% off today.I like this store and will continue supporting it but they should have been more specific at advertising their Anniversary Sale. In other words, 30% off THURSDAY, and the rest of the days 25% off.

I am sad to have to say this as I love this store & want to start going there more to support them. But my experience there just this afternoon wasn't as good as it usually is. No store employees greeted me or asked me if I needed any help like they always have in the past. There was loud rap music playing & it was really obnoxious, distracting, & not appropriate for the atmosphere of the store. There was a St. Patrick's Day sale & the clerk didn't ring up my purchase at the sale price. When I pointed that out, she didn't apologize & simply rang it up again at the correct price without acknowledging her error. A woman came in & asked an employee if they had a certain product & the clerk immediately & curtly said, "No, we don't" and that was it. The woman was taken aback by how dismissive that was. Usually the employees there are all so friendly, helpful, and engaging. But today's atmosphere was really apathetic. This is not the way to gain more much-needed business.

DO NOT ORDER FROM THIS COMPANY.........They have scammed people for products not received. Then they try to make it look like they mail a package to you witch never comes, then refuse to give you a total refund. They will email you telling you they will give only product cost back and want to keep all shipping. This is A HUGE SCAM. They refuse to give All your money back for a product that you never even received.

I want to support local businesses and brick and mortar shops. However they should try to compete with Amazon. If you cannot exchange a curling iron for something of a greater value, what good does that do for anyone? I can buy the same product at Amazon and if I don't like it I can return it. I was told the curling iron I had purchased could not be exchanged for one that would be more suitable for my long hair. Now everyone is a looser. I won't spend more money with them to get the correct one, I am stuck with a bad experience, I will just order another at Amazon. At least if it's not right I can return it.

I went in to pick up a couple things.customer service is non existent.The ladies behind the counter completely ignored me. one person actually helped me, after I asked. she was helpful. the rest of the staff were busy conversing. For those prices, you would expect a friendly greeting like it used to be. I don't like writing negative reviews. Months ago when I went in, I was always greeted. I do not need the red carpet treatment. At least acknowledge your customers. my last visit there.

This place is the unfortunate combo of terrible product range and awful customer service. I should have read the other reviews before going in, but that was my mistake. The store clerk, an elderly white woman with grey and brown hair, kept following me around the store and staring at me when she thought I wasn't looking, and it was pretty obvious that she thought I was stealing. Her vibes were off from the moment I walked in, but I ignored it thinking I might be overreacting. But when she continually came up next to me around the store and didn't even speak a word, just picked up various items and put them back down while watching me from the corners of her eyes, I knew she was racially profiling me as a criminal. The behavior was hurtful, but also so obvious that it is kind of funny in hindsight. She definitely can't blame this behavior on "attentive customer service" this time, considering she didn't even offer me any help the entire time I was there. I might have spend a couple hundred dollars there, but most of the products on the floor were very dated and well past their sell-by date anyway. I think if you're shopping for a grandmother or grand aunt you could possibly find something for them here, but if you're like me, I would recommend skipping this place or at least double checking the expiration date before you purchase because they do not accept refunds (likely because they are aware of this problem). Not only was I treated like a criminal while trying to engage in self care by shopping for beauty products, but the product range was thoroughly unimpressive. Try out Blue Mercury in Midtown Sacramento, or even the Ulta or Sephora in Arden. I promise you will find a better range of beauty products that AREN'T expired and without the hurtful treatment. You deserve better, babes.