Red Hawk Resort + Casino

This place was really nice. Hotel - The staff was very pleasant. The rooms were nice, spacious and very clean.Apex - The apex experience was good. We rode the go carts, the simulators, and played arcade games. The only bad thing was that you cannot use your apex cards in the downstairs arcade games. I wish they would of told us that before we bought all the apex cards. Pearl restaurant - The food was good, and the service our waiter gave was excellent. I just wish we would've gotten his name. Casino - I loved the complimentary coffee and soda machines. It was my first time using slot machines and it was great. Overall had a great time with my family. I loved that they had so much entertainment for the kids. I would visit again. Thank you RedHawk!

The Rewards Program is NOT good enough. I've lost a lot of money there in the last 10 months. I called to request a hotel room and they said that based on my last visit they could not give me a room. My losses for the last two months are $3k. None of that could be considered even though we were looking at my history. One of the last times that I called the host office Victoria hung up on me. It was uncalled for and unacceptable. Nobody should ever hang up on you unless you are using foul language which of course I was not. I feel like the employees at Red Hawk throw around the term "RUDE" very easily when there is a big difference between assertiveness and rudeness. That is an easy way to get rid of a customer. As we know they can ask you never to come back but can they use "rudeness" as a basis? If so they definitely need to be trained on the definition. None of that matters when it comes to getting transportation home or getting a hotel room. It's illegal to walk off the property but Victoria still wouldn't arrange transportation for me even to a location off property where I could get public transportation. I'm a Premier Member who lost over $50k last year. They need to reevaluate their policies. Meanwhile I see huge houses being built on the hill for tribe members. Who do you think is paying for that? I don't appreciate the bad treatment. It is BAD treatment especially after my family jewelry was stolen last fall on Red Hawk Casino Property which they didn't help me at all with! I have a police report on file with Placer County Sheriff. The public deserves to know what kind of place Red Hawk really is!

Their customer service is really commendable. I received a phone call, then text from Victoria. I'm guessing she was coordinating the upcoming Holiday Feast. As my panic disorder prompt me from not picking up the phone call from her, receiving her text enable me to communicate with her comfortably. I was able to secure a VIP booking to the feast, plus as I was unable to book my free complimentary room for November (esp for my birthday 11/27) due to their phone issues at the Hotel service desk, Victoria was able to get me a room.Victoria is awesome! She's an exceptional worker and definitely deserves a promotion and raise, plus bonus for her. She goes above and beyond for the customer she serves.

Not our first visit at the actual casino, but it was our first time being a guest staying overnight here. And overall our stay was very well enjoyed. Guest services was really nice Housekeping with passing through the hall was really nice and it was quiet when it was time for us to call it a night. The resort is fairly new which you can tell when you walk into the room which is really nice. And very well kept on the Housekeping side of things. While staying here this particular time around we visited the family fun center which is called Apex. From bowling to virtual reality Rides to having a nice drink at the bar to virtual golfing as well as indoor go karts and video games! Lots of entertainment for the family, a date, friends hanging out, or friends night. Or even just taking your chance at a gamble at the slots or card tables. Overall guaranteed to have some fun while here.

Okay, red hawk gets updated to a 5!No I didn't win a jackpot. Casino wise, it is a lot like every other casino, again the beverage stations and bathrooms everywhere are fantastic! As are the free gifts I keep getting on the weekends without gambling. The extra star is for the hotel!Mom scored her free night and used it. I went the day before to make myself feel better as she was going to be alone. Mom has mobility issues and I worry about her traveling alone.The valet service and all of the customer service were top notch. Mom didn't have to park or carry luggage or anything. She said she felt like royalty. 5 stars for keeping mom safe and making her feel comfortable and important!

I came for Sunday brunch, (separate review...) I didn't gamble this time, but I spent some time looking around. Everything is clean and bright, including the bathrooms. All of the employees were very friendly and helpful. There are a large number of slot machines. (including a "big Bertha"), and table games as well. I also like the fact that they have a help yourself soda bar if you are playing. I was told that the main floor is the non-smoking floor. That must be correct, because I did not smell any smoke at all. I like the fact that the whole floor is non-smoking. I've been to casinos with smoking sections, and of course, the smoke bleeds out into the rest of the casino. Their new "Apex", is also very nice. It has quite a few things, including arcade, games, a golf simulator, bowling, a multi-level go kart, track, as well as a grill and a sports bar. Very impressive. One thing I also like, is that military and veterans get 10% off of dining at any of the food outlets. You go to the players club desk, show your ID, and then they will put your military status on your players club card.. you slide your card at any players club machine each time you visit, that will put the discount on your card, which you then take to the food outlet. They will take off the 10% there. I don't mind the extra step of having to slide your card every time to get the discount. It's just a minor inconvenience. I will definitely come back To play. Thank you very much.

This casino is literally off the freeway. Free valet parking Free soda station (definitely a good perks) Free deck of cards for first time guests signing up for players cards. The Apex is a great future to have for kids and adults, go kart racing, bowling, golf simulator and arcade.The casino itself is not that smoky.

Betty the host alone made this stay and play 5 stars. Just her alone made it 5. One of the floor managers rubbed the wrong way. Like killed my vibe big time. I let him know respectfully, and after he was awesome. Most of the dealers were awesome too. I played for about 10 hours straight and the next day for about 8. Had a great time! Will be back next month.Thanks Betty

Krista,Thank you for your response and I appreciate that you offered to find out more about our very disappointing experience at your buffet, but I don't think I want to risk going there and having another less than pleasurable experience when there are so many other options for excellent buffets which also have fantastic friendly people who actually belong and enjoy in service industry. We will go to other casinos in the future for our celebrations.

This review is strictly for the buffet. There was a plentiful amount of lobster and crab. I thought that the lobster claws were better and not overcooked like the lobster tail. Cracking the crab seems like just too much work. I thought that the prime rib was really good here. I like the medium rare cuts that they were slicing. You got to love the fat! The oysters on half shell were delicious. The bread pudding was worth having. $59 all you can eat is pretty good. This place is in high demand. Make a reservation beforehand if possible.