NEO Escape Rooms

I brought my son and his friends here for his birthday, and we had an incredible experience! The room was thoughtfully designed, and the guide was both informative and supportive. If you're looking for a fun and challenging activity, this is the perfect place. Thank you for making it memorable!

Coworkers and I were looking for activities during the holidays and we decided on an escape room for fun. Boy, it not disappoint. The host was courteous, and the escape room was amazing! We finished it (despite me getting trapped in a dark room. Alone.) I highly recommend Neo Escape rooms!

Last year during my Ironman Chattanooga went to an escape room for the first time. I found it to be the perfect break or mental break from race mood. So my Sherpa crew found in in Old Sacramento next to the hotel we were staying at. Not only was I blessed with the best teammates. I had mission escape for the first time doing escape room. NEO Escape Rooms have two different stories choose from and each game can have 4 to 8 players. We picked Capital Treasures. 60mins to complete ur mission. I loved the story, challenging, and getting escape done with teammates. Epic!Like mention only second time done escape room. I loved about this experience is it started the second walked in the door. There no lobby or waiting area. U take care little stuff sign up online. Pick schedule available. U buzz or knock on front door. Let's go!!The gentleman lead us on journey before we went in was awesome. He played his own personality, funny, and brought even more good times to the experience. Hell yay if in Old Sac or looking for escape room in Sacramento. NEO Escape Rooms is blast!! Highly recommend!!!

My nephew from Montanan was here visiting and I thought how cool it would be to bring him here. We had such a great time definitely worth it as a small group of 4 we had 3 but it's really for 4 people.

Never in my life will I go here again, which is sad because I did enjoy the room. However, the experience and customer service AROUND the room is horrid. I got to the NEO escape room about 20 minutes early. It was my first time there, so wanted to give myself enough time to go over rules and all that. Literally every escape room I've been to has a little waiting room, so I figured I would be able to wait inside until the rest of my group showed up. Apparently not. I went up to the door, apparently knocked at the wrong door, and then a woman came out from another door. I assume she saw me on the camera that's in front of the building. She asked if I had a reservation, I told her I did and for what room. She told me that they were working on resetting the room because a light or something in it was giving them trouble. I said that was fine. As she started to head in, I walked forward, assuming I could come inside, but she put her hand up, put on a smile, stopped me, and told me I could wait outside and it wouldn't take long. Tbh, I was taken back because is there no space to sit or even stand inside? Odd. So, I stood outside, where a bunch of bugs had gathered and were flying around. As I was about to move over onto the sidewalk in front of the building, a homeless guy came over and started talking to himself and yelling, so I decided to just stay put and just swat at the little bugs, gnats, I'm guessing. I'm VERY sure that this woman or whoever could see all this from the camera, but I was never asked to come inside. About 15 minutes later, the rest of my group showed up. They greeted me and we exchanged a bit of talk. Then they asked why I was just standing outside. I told them what happened and they thought it was weird, too, but here's the kicker. The same woman came out and asked if they were there for an escape room. They told her yes. She then invited them inside. Tbh, I was absolutely done with the experience because, how come they were allowed to come in, but I was not? I walked in with them and this woman seemed like she was surprised I was with them or something. Now, the place inside isn't extremely large and there were no seats where we were, but there's definitely enough space for, at least, 8 people to comfortably stand... I'm confused why I was told to stand outside. I had given the benefit of the doubt while standing outside, assuming there just wasn't much space inside, but there was definitely space, especially since it was just me. When we got inside, she mostly spoke to them, offered the location of the bathroom, asked if they'd like some water, explained the "light" situation, told them the room would be ready in about 5 minutes. Hmmm, odd because I was offered none of that. Also, that five minutes was after the time we were supposed to start the room. Now, I'm not one to just assume racism in a situation, but the other part of my group did include someone white and it's just odd that they were greeted and welcomed inside almost instantly, when I was left to stand outside for around 20 minutes until they got there.Again, the room was fun and everything, but after this experience, I'd NEVER spend money at this place again. No one could convince me to come back. Like, this happened almost a month ago and, tbh, it still irks me thinking back on it because it was just so bizarre.

Our group booked the "Capitol Treasure" room and had a blast. Gabriel was our host and did a great job of setting the scene and prepping us on what to expect. He was very personable and made all of us feel comfortable.The room's decor and mechanics of the set and puzzles were extremely on theme. We successfully completed the room with 12 minutes to spare.We definitely plan on returning to try the haunted train room and any other rooms NEO Escape Rooms plans on opening in the future!

The host was welcoming and a great story teller. We participated in the Haunted Train and the whole group loved the story and the experience! Unique puzzles and a helpful spirit named "Jerry" helped us escape with just one minute to spare. Highly recommend and plan to come back and try their other room!

We've done both rooms here, and they are really creative and high tech. They are not reliant on combo locks. I'm deducting a star only because we did the train room the first weekend it opened for my bday, and it was unfinished. The final room was covered in plywood, and we finished with over 30 minutes to spare. We wished they had delayed the opening until it was complete. We spent a long time talking with the owners about ideas for finishing up the final room and possible storyline ideas, and it was cool to pick their brains and talk room design. We left with an invite to test the room when it was fully finished, which made us feel better about paying for an unfinished room and never heard back, so we still don't know how the room turned out. That being said, I still encourage everyone to check them out. They have some of the most immersive rooms in the region.

Took our 6 year olds and had a blast! We needed some help to finish in time but did it!

My husband and I did the haunted train as a double date. It was just the right amount of spooky. The games were fun and the twists were unexpected. Best escape room to date!