Kart Extreme

Finally got to utilize the Groupon voucher and it turned out pretty good. My friends and I never drove "real" go karts before and felt pretty intimidated just from watching. After having all the instructions explained to us (how to get in, what to do, etc.), we signed a waiver then suited up. We wore long pants and closed toe shoes as suggested. We were provided a jacket, helmet sock, helmet, gloves, and a neck brace.We had to wait a bit (despite our 11:00 reservation) before actually starting. However, the reservation time wasn't a big deal. Just make sure you have a fairly open schedule when you decide to go. If you want to break up your racing sessions, you'll just have to let Patrick know. We ended up doing two ten minute sessions instead, which went by quicker than we thought!As for the karts... they can definitely get pretty fast and I was honestly a bit scared. I stalled about two times from slowing down too much, which was a little embarrassing. We were constantly reminded that we had to go faster whenever our karts got stuck and had to wait to get our engines started up again.There's bleachers for spectators and there's even bathrooms too!Overall, it was a good experience despite being noobs. People who have their own karts seem to come here often, so I don't think it's really meant for newbies to come and play. Luckily, my friends and I were mostly alone during our second session so it wasn't as scary.Also to note... they didn't really time us racing. They only timed the session rather than individual people during our visit.

As with the previous review, I purchased their Groupon offer, although my overall experience was clearly not as good.Though I expect that they may be able to deliver something good, the fact was I was never able to use the Groupon as they would not return my calls or emails. More than two months of trying, including Groupon having contacted them, but still nothing!So, the one star here is definitely reflective of their inability to provide anything that even resembles adequate customer service. However, to be fair, it sounds like it may be worth it if you are able to get them to respond to you and set up a reservation.

I purchased two vouchers with Living Social as gifts for my husband and our friend. We made numerous attempts of a 4 week period to book via email as their recording states. Unfortunately, after multiple requests in that period we had to resort to leaving voice mail messages. After the 3rd voice mail we finally received one call that gave us an available time. We told them we needed to check with our friend to confirm that date would work and we would call right back. I can't imagine what happened to the staff in that time period but they went missing for the next two weeks. Final attempts took place over the next week with 6 voice mail messages from a Monday to a Thursday to finally get a recording that said "The message box is full." I also sent 5 emails during that final week and had to contact Living Social. Living Social said they would put a call into Kart Extreme for us but they had the same results.I am in amazement at the lack of customer service by Kart Extreme. As a business owner I know the importance of Repeat and Referral. I would never recommend Kart Extreme and I would never support this business in the future. Horrible ownership and management. Thank you Kart Extreme for such a disappointing gift to family and friend.

Never answer phone call OR emails. Over priced as hell. I think last time I went it was either $25 or $50 for 10 minutes. I skipped this place today after sitting in the lot for half an hour past their opening time and they didn't open. Went out to Sacramento and spent $45 for 20 minutes on the track, got a head cover to keep for signing up, AND for my birthday I get free time on the track. While out on the track kart extreme FINALLY called me back, but I didn't bother to answer. Kart Extreme is a bust. Wouldn't waste your time there unless you have your own kart.