Hardwood Palace

We came her for my 3rd grader's AAU basketball tournament. The place is spacious with 8 courts and ample bench seating. The climate was well controlled and felt on the cooler side.

I'll start by saying it's a busy sports complex with lots happening. Refs are great. Courts are nice. It's $15 per person entrance fee. They seemingly dont have AC or aren't turning it on. Spectators are sweating in their seat and they're not running on the courts. The kids are swearing their faces off. It also lacks ventilation...a bunch of hot sweaty people crammed into a hot building = stinky. I left feeling sticky and it was more fresh outside even though it was 80+ outside. Turn on the AC please.

A lot of action for youth basketball! The refs are good! The courts are clean. Staff was quick getting everyone in. They are organized.

I think this place is great to have these boys & girls compete in basketball. Glad to pay the entrance fee of $12 per person but my only issue is that the bathroom were not well supplied. Some stalls don't have toilet paper, some don't have toilet cover & no paper towels. This was at 10am. There were already players playing & friends & families watching. When I mentioned it to the front desk they were aware but waiting for the janitor. Well I think if you know then you should already try yo supply the bathroom & not wait for the janitor. The bathrooms should have been ready to go first thing in the morning before everyone comes in. Otherwise it's fine.

We really enjoy this place My son has had a lot of great experiences playing basketball with his friends.Grant , the coordinator for youth basketball goes above and beyond to help out with questions really appreciate his patience and help with youth basketball. Highly recommend Hardwood Palace and Grant . Thank you so much.

No problems with the staff. All of the staff members have been normal when ever I've gone. The entry fee is pretty high in my opinion. I think it was like $12 for adults. Bring some back support, there's only bleacher type seating. Sometimes you may find a random chair in there. The snack bar closes before all of the games are over. So if you have a late game, you better go to the snack bar first. And sometimes the lights at the snack bar will be off, and the "closed" sign up, but they will still be open. Not sure why that is, but it's very confusing. The bathrooms have been clean and stocked when ever I have gone, so that's good. The air conditioner seems to never work. It's so hot in there. I know I've said a lot of negative things about this place, but I gave it 3 stars because as far as the actual reason we are there (to watch our son play), I don't have any problems. The courts are nice, the hoops/nets are good, and the games are on schedule.

I am deeply disappointed with the customer service we received. The staff member we dealt with should not be the face of the establishment. She was condescending, rude, and completely unprofessional. To make matters worse, she berated our children, which was not only uncalled for but downright unacceptable.Instead of making us feel welcome, she made the entire experience unpleasant. No one deserves to be spoken to in such a disrespectful manner. I highly recommend the management address this behavior, as it reflects poorly on the entire establishment. Until changes are made, I cannot recommend this place to others. The owner was called and he was a nice person named Steve. He said he's going to work with her. I'm hoping he takes this review into account and gets her some customer service training or moves her to another duty away from the front.

Pricey spectator entrance fee. Obnoxiously rude staff that did not give you the time of day when asking a question. Will not be returning!

HORRIBLE! Do NOT let your child play sports here! They had a "coach" that knew absolutely NOTHING about basketball and even admitted it to the boys. The "coach" yelled at the boys, had his 12 year old son "assistant coaching" the 16 and 17 year old boys on the team. Never a good idea to have a 12 year old coaching 16 and 17 year old boys. Esp. when several dads volunteered to help coach and were told he didn't need their help. The last game of the season, "coach" put in his 12 year old son to play the game, while benching his own team players...UNBELIEVABLE! This is NOT ok and rude to the actual boys on the team. When it was brought to the youth league director, Grant, all he said was "ok". The youth today need positive role models, and they definitely are not getting it here. Do yourself and your child a favor and go somewhere else to play youth sports.

Their chocolate muffins after a game hit different! I love it here I been hooping here since 3 yrs old I love it