Granite Arch Climbing Center

This place is awesome! Check in easy and rental rates for equipment is very reasonable. As a first time climber and being afraid of heights I was pretty apprehensive to try it out but by the end of our first visit I couldn't wait to come back! It's a great workout both physically and mentally. I've seen all shapes, sizes, ages and experience levels at this gym. As a newbie I have felt welcomed and comfortable going at my pace without feeling intimidated. We've gone 5 times in the last 2 weeks and spend anywhere from 1.5-3 hours there. Aside from the walls the bouldering room is a lot of fun. Go as easy or as challenging as you want. I wish I could give more stars specifically for the staff! I've been really impressed with how informative they have been and helpful with our questions. On top of that, the friendly greeting when we enter and leave goes a long way in my eyes. Rockstar customer service!

So first off let me explain my situation I have 6 children that are all under the age of 10 years old that go to the gymnastics center next door. They all were currently in practice there so I decided to bring my bike with me and go for a ride. I drove past granite arch climbing center because all of my kids have been asking about it and been wanting to go. Make a long story short their door was open so I stuck my head inside to inquire about what they have to offer And the girl with colored streaks had a very bad attitude and basically told me that they are closed and came outside and handed me a price sheet and shut the door behind me. Super super super rude. I quess they must be so busy that they don't need a extra $306 per month in memberships that like all I have I never use . Change ur attitude towards customers. Don't judge a book by its cover. I would go else where due to poor customer experience

I came for the first time to climb with my younger brother and I was not asked for my ID when signing the waiver. I returned a second time with my boyfriend to attend a belay class and partner climb. We then were asked for ID which we did not bring because it was not requested last time. We also arrived at 12:05 for the 12:00 pm belay class and were denied access to the class until 2:00 pm even though the business does not open until 12:00 pm and there were no other people inside the establishment. We were very disappointed with the service and lack of communication between the staff, as well as the false advertising online for the class.

The staff is helpful and there are plenty of walls to climb! Very good for beginners, families professional climbers & enthusiasts.

I went here yesterday with my family in a limo it was fun the staff was nice but unfortunately this place doesn't deserve 5 star bc me and my cousin and my other cousin went to the bathroom and I have noticed the bathrooms aren't clean if you go to the last stall you will see that the toilet had stains like yellow orange stains and they have a sign said hold down the flusher but it didn't work at all and while I was done I was waiting for my turn to wash my hands and went my cousin came out to go to wash her hands I notice the toilet was white. Don't go to the bathroom at all here at all and they have a rule u can't bring in rock climbing shoes in the bathroom which is was stupid bc some people have rock climbing shoes and they have to take theme off

Attended a birthday party here and the kids had a blast. They had three different areas for the kids to play and climb. The kids played in each area for a specific amount of time. There was also a birthday area/meeting room to eat pizza and have cake. They do not serve their own pizza here. In the last play area, the dad of the birthday girl created an obstacle course competition for the kids, and he timed them all. The kids really enjoyed that. My daughter said it was nice to go to a different type of birthday party.

My kids do not participate in a lot of traditional sports but love adventurous stuff like paddleboarding, kayaking and hiking. We found Granite Arch recently and took my 9 year old son there and 11 year old daughter yesterday. The instruction from the staffer was perfect, having the auto-belay is perfect for parent's like me nervous about the belay process. As a parent, watching the confidence build as your kids climb, and rappel (note this can be a little more nerve-wracking than the climbing) is a special thing. No matter their sports, athletic proclivities, this activity builds confidence! And when one kid is nervous and struggling, everyone cheers on!I climbed a couple of times too, and as someone who goes to the gym, swims or hikes daily I could not believe the work out just one wall climb was! Felt like I had maxed out lifting!Incredible staff... also worth noting that parents and kids seem to unite in the activity, parents helping other kids, high fiving people we've never met before! Check in and equip rental is easy.And note, me and one kid each trip was less expensive than taking them to the movies!

If you have a minor who needs a waiver signed call to make sure they are not having computer issues BEFORE making a trip to the gym. We signed a digital waiver so my son could go with friends and they turned him away because they were having computer problems and couldn't see his waiver on their end. Even though he could show confirmation on his phone that the waiver was signed they still wouldn't accept him as a climber because their system was having problems. He has had a waiver on file but they updated their systems in March so new ones needed to be filled out. All that to say, it made for an incredibly frustrating and disappointing afternoon. I give their customer service a zero and will chose another gym in the future.

A smaller gym by today's standard of mega gyms, but the natural like features to the walls makes it still the best place to learn to climb gear protected routes outside. There are dozens of hard .11 through .13 natural face climbs too. I learned to climb here and was a frequent regular from about 2000 to 2013. Miss this gym and the regulars who go there.

The front desk personnel actions are despicable. A group of children from our school planned to spend an afternoon at Granite Arch. One of the children had the waiver sent by a parent to the child's own email. Instead of simply rejecting the document, the front desk staff accused the child of forging the parent's signature. Present were one of the child's school teacher and the school principal who recognized the signature and vouched for the authenticity of absent parent's signature. One understands if the child presented the waiver not following Granite Arch's policy, but accusing the child of a crime - forgery is a crime - is beyond despicable. From now on, teachers and students at our school will advise parents against visiting this business.