Crumbl - West Sacramento

Yummy yummy yummy Moist and kids love it. Great for work events and gatherings Hope you try it out if you haven't!

Came in and didn't realize with how so many people stuck on screens nowadays you gotta order yourself at the touch screens they have available at the counter. No big deal...Was greeted, but the tone was in a way that that they weren't looking forward to serving me. Service was ok at least for me being there.As much as I don't like overpriced cookies, I figure I would get these for someone as a late valentines day gift to look fancy. And I tried these cookies at my job before but I truly do not think they are worth it as I rather have cookies from a store. Nontheless, it makes for a fancy little gift.

This is my local crumbl however due to the horrible customer service I've experienced here multiple times I will not be taking my business here anymore. The people that work here can benefit from learning how to treat paying customers. They have zero customer service skills at this establishment. Cookies almost always taste extra doughy and not thoroughly baked through. I've also sent the manager and email but he hasn't responded to my email so maybe he'll respond to this Yelp review.

I really, really, really enjoy this place. The employees are really nice, super helpful. This is one of my favorite places. The only location I have been to do maybe I need to step outside of my comfort zone and try other locations. But when you find it good thing. Chile, yo gotd to hold on.

We come here often, but this time we wanted to try the pies. The cookies are always good. My daughter loves how they change weekly. The pies during Thanksgiving were so good! The staff helped us pretty fast and they are always so friendly. The inside is usually really clean.

I am very particular when it comes to dessert. I don't want to waste calories on mediocre taste. I absolutely love Crumbl. So delicious it's dangerous! I cut each cookie into quarters and one square a day is perfect to satisfy that sweet tooth. I love them all!

This is the second time the cookies arrive missing toppings or frosting as advertised. Today the Oreo flavor cookie missing the mini Oreo and the strawberry crinkle was over cooked almost burned

This is a pic of what is advertised versus what I received. This was ordered by Uber eats and also not sealed. Really poor attention to detail.

Poor customer service. Two people were working and neither looked up when I came in the door. I was the only person in the store and when the did come over they said, in such a quiet voice that I could barley hear her ask me, "what can I get you". I selected 6 cookies and paid. She handed me the box, turned and went back to work. After paying $26.00 for cookies and no thank you or have a good day or any type of acknowledgement of appreciation. I certainly will not be giving them any more of my business.

My experience at this CRUMBL lately has been horrible.There's a certain employee i somehow encounter and she is straight up RUDE!How do you even apply for a job and get the job,with that type of customer service?!knowing you actually have to deal with people.I get it,you need a job but this job is definitely not for this certain employee.Zero acknowledgement,bad customer service(not a thank you,have a nice day,just tosses the cookie box to you) and attitude on level 10.Other than that,ambiance and cookies are good.If you're reading this before going to this one..BEWARE!CRUMBL at this location,you need to do better with hiring employees.There's people out there who actually have good customer service skills!