Crumbl - Roseville

I've been having an obsession here lately! This is my 4th week in a row getting trying out the new cookies here. Get here earlier, this place is always packed around 5pm-6pm due to their rush from soccer moms and kids getting out of school. I would suggest ordering in person as well. On a very busy week, I went in around 5:30pm and the crowd was full with online orders and people waiting 20-30 mins over their pick up time. However, I walked in and ordered in-store and was able to get my order of all cookies within 10 mins. The story is very busy and the employees are always very friendly and busy. The store is bright and airy, clean.

Honestly- I'm done with Crumbl.Over the years, it has become my absolute favorite! I have the app on my personal phone and on my work phone. I'm always sending it for delivery. Dad's birthday in Tennessee? Send him cookies. Your kid is feeling sick? No worries I'll send you some cookies. I even have a crumble Christmas sweater and belt bag. My friends sent me memes about this store, and I am known to all my friends as the Crumbl lover.But over the past year, the customer service, especially at the store and in the citrus high store has been absolutely terrible. Yesterday we came into this location and it was pretty busy, there was a bunch of girls that had come in after their basketball game. They were each ordering one individual cookie. So no problem, I waited very patiently. I was super excited to get a cookie for my kids after their own basketball game and so I waited patiently. The woman at the counter didn't acknowledge me. She helped five people in front of me, and then when I walked up to the register, she turned around without even looking at me. No worries, I figured I understood what was going on, she had got a lot of orders so she turned around to help her worker behind the counter get caught up. So again.... I was very patient. I just really wanted a cookie and I was happy to be there. I watched as this woman moved as slow as cold molasses. She hates her job and she was not happy to be there. She had no regard for anyone or the fact that they were spending five dollars a cookie. Without even acknowledging my presence, she just then walks up to me, after delivering three cookies and turns the screen around towards me and says you can order here without even making eye contact ....Well, at that point was at the end of my patience. It was very clear that I could order at the screen, but I stood in line because I had some specific questions about the cookies and if they could do a specific order. I wasn't in the mood to spend $25 maybe 30 on cookies with this woman so I just walked out Deuces.

I've been to several different Crumbl locations, & unfortunately this spot was the least friendly customer service experience. No one acknowledged us when we entered & the cookie box was handed over in a perfunctory way. Only one of the 2 screens was working to order from.Granted, we went on a windy day, but a large amount of leaves had accumulated inside the front door & could have used some attention. We ordered cookie flavors that we've had before, but found these versions to not be as nicely done. The Galaxy Brownie presentation was sloppier. The filling of the Mallow Sandwich wasn't mixed as well with big clumps of yellowish cream & white cream instead of being more homogeneous.All in all, the cookies still tasted good, but I will opt to go to other locations in the future.

I love that the cookies are served warm. $4.99 for a large cookie is not cheap. I like the chocolate chip cookie. The Blueberry Muffin cookie was too sweet to me. I am hoping to try the Tres Leches individual cookie one day. The family size Tres Leches cake for $29.99 is available this week for Cinco de Mayo 2024.This Stanford Ranch location near Dick's Sporting Goods, McDonald's, and Raku Sushi seems to prefer you use the self-service kiosk to place orders. To earn rewards points, you enter your phone number. There is no indoor or outdoor dining. Just take your cookies in pretty pink boxes to go.

Ordered a 6-pack online, which included a cookie with a $.99 upcharge. Received four of my requested cookies and two cookies I purposely did not order. Ignoring the fact that I could have had an allergy or dietary reason for not ordering that cookie in the first place, the unwanted substitution also removed my $.99 more expensive cookie. So I'm out $.99 and two cookies. I called the store (since it was a delivery), and no one answers their phone. I wouldn't be so frustrated, except it's the second time it's happened at this store location.

Came here with my family after dinner for a quick dessert. The staff were very nice and patience as our kids decided what they wanted. The place was a little messy but felt like a bakery so it didn't bother me at all. Not like trashed or dirty but a working kitchen messy. The we got 3 mini cookies and they were so good. Soft in the middle and crunchy on the ends. Just perfect how I like them. Will be back the next time I have a craving for a chocolate chip cookie.

great location, yummy cookies . great to use for catering. love the rewards. Located every here and super convenient.

best cookies ever, always waiting for the next week and the service is great. they deliver fast and always have warm cookies waiting at your door.

Yummy cookies! Frosting sometimes too much but cookies are great! Service usually is fast

The Turtle Cheesecake it was Grrrreat! I know I gain about 20lbs but worth! The customer service was very good and friendly!