Crumbl - Rocklin

The cookies were amazing, as to be expected, and it didn't take them any time at all to get my order and get me out of the door, the service was impeccable.

Service was below average and very sloppy, we purchased a total of 4 boxes of cookies and baked goods, all of the boxes had frosting smeared over them despite some of the boxes were being gifted. The featured item, fudge brownies, was a genuine miss and the consistent opportunity was poor presentation / assembling of the over priced product. The generalized impression from the employees was that "it is what it is". Disappointing, will not be back at this location.

A little history from their webpage:Www.crumblecookies.comIt all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes -- a practice that is still part of the Crumbl process -- until they created the world's best chocolate chip cookie.... Jason McGowan & Sawyer Hemsley had a passion, and that passion has brought the United States & Canada flavors that are only created by Crumbl, which we crave. With over 800 bakeries today, they've shown us what putting your dreams where your mouth really means. I personally love purchasing cookies at Crumbl because they have a flavor that I crave that you can't get anywhere else. Plus, the first thing I eat with is my eyes, so I love being able to personally see what my cookie options are being offered by walking inside. When my sister and I walked in here, this location was spotless, with a few workers buzzing around in back, you can see them mixing, balling, baking, and dressing the cookies right in front of you. This week's cookie flavors:1. S'MORES 2. STRAWBERRY MILK FT. PIROULINE® 3. APPLE CIDER MUFFIN 4. SEA SALT TOFFEE 5. CHOCOLATE CUPCAKE 6. MILK CHOCOLATE CHIP My sister & I picked the world famous Milk Chocolate Chip Cookie and S'mores... they boxed up our cookies and were on our way home to enjoy our dessert. Calling these cookies is an understatement... these are a masterpiece. I love that I have the option to order online and have it ready to pick up. At first, Crumbl only served fresh milk chocolate chip cookies for takeout and delivery, but other services slowly began being offered, such as curbside pick-up, catering, nationwide shipping, and more! And that's the way the cookie CrumblsDon't forget to follow them on social media to be able to see the rotating cookie flavors. Also, if you sign up for their loyalty club. You can earn points towards free cookies on the app!

It was a straightforward transaction. Ordered via self-service station, got our box of cookies, store was clean. However, compared to an experience at another location that was quite friendly, we weren't greeted or really interacted with, and we weren't shown our cookies prior to them closing the box.Scanning the QR code from my phone to use Crumbl cash was tricky & took a lot of attempts. Lemon slice topper had seeds.Cookies were pretty tasty--Molten Lava--not very oozy, chocolatey rich like an Oreo is chocolatey, not too sweet, texture made it stick to the roof of my mouth a little on some bitesLemonade--no pucker, sweet lemon flavor, shortbread-type cookie was tasty, but texture becomes crumbly and fragile if not chilledCinnamon Frybread--sweet, very flavorful with cinnamon presence, soft and thick texture, our fave of our picks

The cookies are always good. The girls the first time I went in just sat there and finished their conversation before they took our order. They are always kind when they give us our order. Today we went in there and it was busy. Of course tons of people got there order before us because we had to pay with cash. We waited for 15mins before they took our order and our cash. The girl kept her gloves on took our cash and gave us change and never changed her gloves before making orders. That is what really got me. Money is the nastiest thing on earth. Change gloves please after you take someone's cash. They do have good attitudes and customer service was good.

Finally tried these gigantic cookies. A lot of flavors are very sweet, especially those with frosting. My favorite is Macadamia nut, since it has no frosting and not too sweet. I love that they change their menu every week. Warning!! Their cookies are about 800 calories a piece.

Best customer service , and my most favorite Crumbl to visit . The staff is always friendly and helpful

I usually have a good experiment when these two are not workingI ordered pickup for 7:30-8, I come in at 8, they say it's not ready and they're just standing there chatting, not working , no orders, no one inside. I leave back to my car and see them laughing, this is the second time this happened with these two, they laugh at customers and I will not be coming back, I don't appreciate them I hope they see this and manager does as well,

10PM-11/2q/24(DOES NOT DESERVE 1STAR AT ALL)-BIG DISAPPOINTMENT I had a disappointing experience at this Crumbl location. From the moment we walked in, the crew member gave off an unwelcoming vibe--no smile, no greeting, and the first thing he said was, "We're cash only." That's fine, but the attitude made it feel like we were inconveniencing him just by being there.We tried asking about the cookie flavors, but instead of answering, he just stared at the oven, completely ignoring us like he didn't even hear the question. When we were ready to pay and handed him a $100 bill, he suddenly said he didn't have change. This could have been avoided if he'd mentioned upfront that they don't accept large bills.Overall, it felt like the staff had no idea how to do his job or interact with customers. Definitely not the kind of service you expect from Crumbl. For all i know he is pocketing the money hence he said cash only...just saying...what a punk!. Hope management takes action to improve this location.

Showed up about 10 minutes before they were supposed to close today. Two employees were inside cleaning and closing a register. Since the sign on the door said 10 I pulled to open the door but it was locked. Both employees very awkwardly avoided eye contact and completely ignore that there was a customer there. I understand that sometime there is a need to close early. But a sign on the door or a friendly explanation to a customer would have been much more polite after I drove over here for their business. The other locations I usually go to have always been such a positive customer experience - very diassapointed.