Crumbl - Natomas

My experience with the employees and the cookies were a 10/10! Excellent customer service from the girls working here. They were so sweet, informative, friendly and efficient workers. I haven't had crumble in a long time so when I saw that they had the Tres Leche cake I had to sprint on over and try it. I have to say, it was soooo good!! While there is no pumpkin in the tres leche cake it for sure tasted like I had ate a big serving of fall! Since were there we also wanted to try their Oreo and cream cheese cookie along with a classic chocolate chip cookie. All cookies were warm and crunchy on the corners but soft in the middle and just the perfect amount of sweetness on them. The cookies go best with a tall glass of milk! Enjoyed my experience. Date visited: 09/13/24

Last time coming to this location. Cookies are smaller than they're supposed to be. Cookies were hard and cold. Did curb side but the employees marked my order as picked up before I even got there so I had to go in. Not worth the $50 for a dozen. Corporate needs to step in with these rogue franchises who aren't following standards. Will go out of my way to go to the one in West Sac. Staff & Cookies are much better there.

Came on a Saturday afternoon & had a good experience at this location. It was the typical set up & the shop was clean. Only 1 self order station seemed to be working at the time, but no one else was there & our order was ready right away. We had questions about gift cards, but neither of the 2 workers knew the answer. Still, they were friendly, smiley, & pleasant to interact with.We got the Semisweet Chocolate Chunk (good), Oreo Cookies & Cream Millshake (quite tasty), Cookie Butter Lava (really good, but wish it had more cookie butter filling), & Banana Split (didn't care for it, actually a little bland). Our cookies were well baked & nicely presented.

I was torn whether to give "Crumbl Cookies" an average 3-star rating or be kind and generous by going with a 4-star rating. So I figure this experience is worth 3.5 stars which averages out to 4. This takes me to their North Natomas location (at the Promenade at Sacramento Gateway shopping center) which was actually tougher to find than I had anticipated. This place shares the same parking lot as Target, Burlington, TJ Maxx, and Off Broadway shoes but Crumbl is on the very end of all these stores.I arrived during the evening of Saturday 5/18/2024 at around 7:15pm. Fortunately, many Crumbl locations have very generous hours as this location is open until midnight on Friday/Saturday nights and until 10pm Monday through Thursday. Keep in mind that all of their locations are closed for business on Sunday. As far as the interior, this place is fairly standard as what I've seen at other locations complete with a digital kiosk that makes the ordering process way easier.One thing that deters me from coming here more often would have to be the price! Don't get me wrong but spending close to $45 for a dozen cookies ain't a drop in the bucket. However, I've found their cookies to be delicious, fresh, moist, and packed with flavor. During my most recent experience, I went with (3) mini coookies; semi-sweet chocolate chip, French toast, and wedding cake which were priced at $8.99 (including tax) for the trio. They were given to me in a small lavender colored box.Once making the 15 minute drive home, I was surprised that these still had a warm, gooey, and fresh out-of-the-oven taste to them. My only gripe is that they're packed with a lot of sugar. So if you are diabetic or watching your blood sugar levels, I wouldn't advise going too overboard on these. Aside from that, this was a decent above average experience. The employees were friendly, quick, and attentive. My rating (as noted) for the Natomas "Crumbl Cookies", 4 stars.

I don't know if this is every location but I won't be coming back to this one. The "baker" was handling cookies, Crumbl boxes, touching counter tops, refrigerator doors and frosting pipe bags all with the same gloves. In this climate, with the amount of viruses going around that's just extremely disgusting to me.

The cookies look very appetizing but they were just not very good. Some were also slightly underbaked which was very disappointing.

My s/o really wanted to try Crumbl again so we stopped by. The service was just okay. As for the cookies our favorite was the Blueberry Pancake. It didn't really taste like pancakes and I'm not sure if it is supposed to but nonetheless I would order that again. The others weren't our favorites but they're perfect if you like what they are. Like if you love PB cookies then the peanut butter one is perfect. If you like semi sweet cookies, then it's perfect. I love mint chocolate chip ice cream but that one kind of just tasted like toothpaste.

Great and always going above beyond each time I go into that location on top of loving their cookies. Their employees are even better.

Really good cookies, and the staff Are really nice and respectful love crumbl best cookies.

The cookies were fresh & hot! Order got lost! Came there to pick up pre order, but they couldn't find the order. Made matter worst the person who was at the counter was yapping with her friends while the line was getting long. By time for my cookies they were broken & barely any toppings on top. Only was happy the cookies just came out the oven. They're young high schoolers working there. Be prepared to see there friends there too yapping!