Chawla Emporium

My sister is getting married in two weeks and we needed to find our Salwar suits. The shop is very tidy and they have many option from sizes 38 to 46. My sisters friend who will be a guest was also with us and I did like that the gentleman behind the counter offered advice on what a guest should wear vs what family of the bride should wear. It was helpful and guided us to choose what we ended up going with. However I didn't like that we explained our price points and weren't told numbers until we were up at the register. The price was over double then what we mentioned (knowing the price would go up). My Sulwar was $250 and after talking to relatives (in law) that seemed reasonable for all the beading and design. My sisters friend who is wearing a less formal design as a guest spent $238. I think she was taken advantage of and left feeling a bit she'll shocked. I understand this can be customary and a shopping experience like this is somewhat normal but just thought I'd give a honest view of the shopping experience here! Also, man who works here wasn't wearing a mask and it gave a uneasy feeling. I think 3 stars is a fair review as I do like my suit and found what I was looking for but we also had a couple reasons for feeling less then completely happy with our experience.

Let me start by saying, if I could give zero stars, I would. I have been here a handful of times now and each time I have interacted with a different member of the staff. I can safely say they are all ignorant, rude and disrespectful.My first interaction was when I came wedding shopping. When I come to shop at Indian stores I do not expect any customer service, but the man helping us this day was so ill-mannered it shocked me. I showed him pictures of what I liked and instead of just saying that he doesn't have what I'm looking for in the store he talked over me and told me I have bad taste. I am so glad I did not order any of my wedding outfits from them especially after coming on here now and seeing how many people have been scammed by this place.My next few interactions were regarding outfits I was gifted from this place. The owner had promised the buyer at the time of purchase that he would honor exchanges of the same value. He did not. He will say anything to make the sale but will change it up on you once he's received the money. DO NOT TRUST HIM.Also, the smallest size the store carries is a 38. I am petite and this size is several inches large on me but the staff kept insisting during every visit that I'm not that skinny. Which I didn't take personally. This is just to show the lengths that they will go to make a sale. Overall the selection that they carry is not great either. The sizes they carry are not all inclusive. All of their ready made outfits are made of cheap fabrics and semi pure chunnis but start at around $290 each. Outfits I was gifted from here were missing critical pieces of the garment i.e. a sari was missing the blouse. Come here if you would like to be up-charged and verbally abused.

Rude people and very expensive item which it cost totally garbage . Stay away from this rude people

I would give zero stars if I could. Not an honest store. They scammed me. I bought a jewelry set original price was $65 he said he would sell to me for $60 which I think is still overpriced and double what I could get on Amazon but I needed it quick so I bought from here. I also paid $30 for alteration. But when I returned home I saw that he charged me $97.88. That's way more than the expected amount I agreed to pay. When I tried to call back to the store, they ignored my calls. No point wasting gas to go out there to try to get my money back. But I would stay away. Their clothes are ugly and dull anyways.ON TOP OF THAT. When I asked for the alteration they said it will take me a week to be done, and when I said no I'll go to the Chinese store down the street that only charges $10 for 15 mins he said ok they will get it done in 15mins just to get me to stay and purchase from them. Like how the ef you switch up so quick like that. Poor business practice. This place needs to be shut down.

Very weird customer service. I went here during the time when hijab was almost getting banned for women in India and as a hijabi I didn't feel comfortable. Me and my mom went to buy clothes when we were looking around for clothes the man who I believe is the owner but he worked there kept following us. He asked if we needed anything we did say no we will be juts looking around and he kept following us. It made us uncomfortable as to the second reason his tone with us wasn't good too. I hope they can work on their service

There's no option to give 0 star that's why I have to select on 1 star. The owner had a word with us that please bring the stuff back and they will give us our money back as they gave us the used sherwani and broken stuff and etc. we went to the store to return all the items, and he was like I can't take this, i can't take that otherwise he'd have to give us all our money back. Why would you say to bring all the stuff and take your money back when you can't return a customer their money. They were the ones who gave us the used clothes and never did the right alterations. They were the ones who offered us to take your money and return the stuff but what happened, they couldn't even stand on their words. In addition to that, they want us to pay them respect by wasting our time, money, gas for going to their store 10 times just for 1 sherwani and suit. and couldn't provide the service. One of the worst stores I ever dealt with. First and foremost, how can you charge the full price for the product and give the customer used clothes for their wedding. If you want to save your time, money, please do not go there ever. DISHONEST, DISRESPECTFUL TO OTHER PEOPLE's TIME, MONEY but want to be treated with full respect. WORST STORE EVER

I would like to give zero rating. Chawla is not a faithful businessman. They show you expensive and nice material outfits and take your money but when your order comes it's cheap material and unfitted.Also tells the customers not to take pictures even though they pay fully. Please read reviews, there is lots of bad reviews.Hopefully his business shutdown soon.Evil KARMA.

I would rate them 0 stars if I could. Horrible service, disrespectful, and deceitful. I have visited and shopped at many ethnic clothing stores and while very few have good customer service chawla has exceptionally bad customer service and thus stands out. I brought family members, two of whom were elderly, and we were all spoken to rudely and dismissed. Out of sheer desperation I purchased an outfit where the pants style was accidentally switched and when I brought it back I was told no because I had purchased a mismatched outfit. I informed the man that his employee had packaged it for me right in front of him which is why I didn't check the outfit against for a second time in store and that I wasn't asking for a refund but was still met with rude words and hand gestures. Disgusted by my experience and by the fact that as I was leaving the second (and last) time the younger man was taking a cash payment from young girls and kept insisting they do not tell anyone he gave them a "deal". Creeped me out.

Horrible service! One of the worst I have seen. They do not ship your items on time nor do they listen to you when you ask for a certain outfit. They will agree and say it is doable but have something completely different at the time of pick up. Colors of our outfits were wrong and a lot of our items did not arrive on time. (Gave them ample time too). Also highly overpriced!! Will not ever return!

I am an African American female. I went into this store looking for shoes. The female that was working around 4:45p on Jan. 1, 2024 who had thick side burns and a beard, did not appreciate my presence. She did not want to show me the shoes and when she did it was with much attitude. I hope the owners see this post and trains her that she is in America. The racist bullshit does not apply. Money is green no matter the race. And why are you here and opened a business if you don't want to service whomever enters your store. I could have bought all five of those beautiful shoes that was in my size but of course decided not too. If the customer service is off in any way - you get nothing from me. I will NEVER go back. And suggest you do not either. Also, if I could give 0 stars I would.