Backyard Fun/Rainbow Play Systems

Not having a good experience first I request info and am sent a catalog and price list. So I choose a few to be told none are in stock. Okay, so I go back and pick another 4 from the catalog. All to be told all four of those they don't have either. But hey they definitely have ones that will end up being more than 10k in stock. You ask questions and can't even get proper responses. At this point I felt like I was bothering them rather than being a potential customer who would be spending around 8k or more. But hey never mind I won't waste my money.Let me respond to your statement: First off completely understand the situation with Covid. My initial email stated my understanding that it might not even be possible by Christmas. Which I was completely understanding of. To have repeated emails of different sets all times to be told none are in stock. There was no inquiry on your behalf to even help trying to guide me to ones where I could potentially even know what I could choose considering how many are in the catalog like finding a needle in a haystack. Expectation from my initial email could have been set initially by you in setting the expectation of which options to choose from rather than multiple emails back and forth of no no no and time wasted. I asked when the earliest would be to plan on making a purchase hoping for something right after Christmas no response just an up sale of a more expensive model. Mind you you said you would be placing another order soon and even said you could order almost anyone I wanted. But instead I got an out of stock email and no response to a time frame. I'll fix it to two because of the fast response here. I stand by my initial feeling that I was more of a bother than a potential customer.

Went in to look for a backyard play set for my toddler and Scott was very helpful. The wife and I picked out a set and it was delivered and installed the very next day in less than three hours. Adam the installer did and amazing job.

I have bought 2 play sets from this location. I have grandkids!! The service, including the yearly maintenance is exceptional. If you have the ability to purchase one of these lifelong play systems i suggest you pick one from this location. Be sure you budget in the maintenance because it is wood and needs to be cared for to maintain its beauty

With playgrounds closed my husband tells everyone that our play set we purchased was hands down one of the best decisions we made a few years ago. We are in San Francisco, but we do have a semi large yard. He worked with us to get the correct set for a smallish yard with a semi slope, and my request for 3 swings. We had to swap out to a curved tunnel slide but, honestly that has been really nice. We love going out to the yard with the kids. They play while we garden etc. Also these sets by rainbow were the best we looked at. My husband's a carpenter and wouldn't buy anything else I showed him.

Absolutely fantastic customer service! Thank you!The level of service I got from these folks was unbelievable. I strongly recommend working with them!

EDIT: great team here, they put the customer first and are trustworthy. 4/5 stars because Rainbow has some issues, but Backyard Fun is a great dealer of their product and worth buying from. would recommend, would buy again if we move to a new house.

They offer great quality products! And they also have a ton of different play structures and trampolines set up so that you and your kids can actually play on them. They also carry rubber mulch and various other products to complete the backyard. Its always been easy to go over there and pick up any extras I want for my playset. I would recommend them to a friend.

I can't say enough about how great Scott was to work with. We talked about what I thought I wanted, he made some suggestions, and in the end we ended up with an awesome play structure that will last forever. We originally shopped the Costco set, but after talking to friends who went that route and regretted it, we opted to invest in a more reliable and higher quality structure for our family and friends to play on. Adam did an amazing job installing and the entire process couldn't have been any easier. Everyone that comes over, their kids run to play on it.

Scott has been in the business longer than anyone locally and it shows. He knows the product well and it is a solid product. The rainbow sets are impressive. Scott worked with us to put together a great set for our kids that fit into a bit of an odd space in our yard. He was focused on helping us put in the best system we could from an expense and safety perspective. I appreciated his input and knowledge and the final product just turned out great. We would definitely work with Backyard Fun again and have already recommended them to several families.

Only retailer of this high quality Rainbow play set within 50 miles of Sacramento. The quality will last far longer than the big-box stores generic brands. Scott & his wife are compassionate listeners and makes each customer know he values their business. always goes above and beyond his job to satisfy his customers. Response time might be slow but he demonstrates how providing excellent customer service has a lasting effect on customer relationships and customer retention. We started with our Rainbow play set for Christmas 2013. There are so many options for changing out or adding to the playsets that we decided to do updates annually. This year, 2014, we added a tire swing and buoy ball putting the baby swing into storage as our kids grow. Next year we hope to add more to our adaptable forever lasting play-system.