Wingstop

Buckle up, this is going to be a long one.Backstory: haven't had Wingstop in months. Been dreaming about the hot honey rub and mango habanero wings. Hyped myself up at work to put in an order online, get it, smack them, and go workout. Even got some of my coworkers to order from their respective Wingstop locations because I was so excited for my wings. Set the order to get ready by 11:00pm(get off work at 10:30pm, wing stop is about 12 minutes from work). Arrive a bit early, walk in around 10:47pm. There's quite a few people inside and I have a to-go/online order so I go up to the window. I let the guys on the line know that I'm waiting for an online order, tell them my name, then sit down at a table right next to the Togo window(in full view of the kitchen/line where they put together their orders).A couple of order go out before mine, rightfully so, my order time was set to be ready at 11:00pm, no biggy.It's now 11:00pm, no order, still maybe they have a few big orders that got put in right before mine. No biggy.11:10pm, no one has ordered anything inside, they are getting more Togo orders that they are working on now. One massive order goes out for a table sitting inside.11:15pm, another massive order goes out to the same table inside, still my order of 16 wings and two ranches isn't ready.11:17pm, keep in mind that I've been inside now for 30minutes and not one person working there has checked on me and asked what I'm waiting for, nothing. I finally get fed up with waiting and stand up. The girl working the front asks me if I need anything."I'm still waiting on my order.""What was the name of the order? -give her my name."Oh, I think that one already went out...?"(In my head, what the heck, I'm still here, how did my order go out already?)She walks to the front, comes back with a bag that has my order in it. No one called my name, no one asked about the random order that was sitting at the front for who knows how long..."Here's your order, is there anything I can get you for making you wait so long?"By this point I just want to leave. I confirm that my order is all there and I do just that. No gym, just straight home.Cherry on top: I get home and these honey wings are dry as fuck. Barely as long sauce in them. The mango wings are whatever too, could use way more sauce but you can see the comparison in how dry the honey ones are. No honey...Needless to say to say, it'll be a while before I get Wingstop again. Communication needs some work from the back of house to the front of house.

This location held a soft opening on 10/14 that I was able to attend. I chose lemon pepper and Hawaiian bone in wings. The meal came with fries and a drink (Coke). Everything was cooked well and tasted good.The food was prepared faster than the estimated wait time which I was happy about. The cashier was helpful and friendly. It just had that new store vibe. There were a few tables inside, but I took my meal to go. I spied high chairs inside for those that need them.

Tried to order online twice through the website and was decline yet charged for both orders. Spoke to manager and informed me that this issue has been going on and that I would need to call the bank tomorrow if I don't automatically get refunded by them. Seems like they are pocketing money. Wouldn't order again through website.

I went in the store to do a to go order and was charged twice for my food. Despite the fact that I was charged double and couldn't get a refund, I waited 45 minutes to get my food. Terrible service and quality of food. Won't be going back to this franchise location.

They were on the ball opening day, we ordered chicken sandwiches for lunch, it came with fries, fresh cut and tasty, and fountain drinks. I'm lovin all these new places to eat one mile from our home, I may never cook again.

Lady working register didn't hear me say Hot Lemon when ordering wings. I received regular lemon pepper. I then proceed to ask if they make hot lemon chef says yes so I ask for hot lemon. He comes back afterwards and says "here you go, you gotta ask for it like this" I laughed and said that's what I did. He says "apparently not she says you didn't" like I don't want to go back and forth about what I said If I wanted Lemon pepper I would've said that but I said verbatim "HOT LEMON" it's okay to make mistakes just take accountability and not blame the customer. She looked like she was having a bad day could've been that. Overall food was pretty good prepared fast wasn't a lot of customers

Ordered two 18.99 boneless meal deals and 30 out of the 40 wings were cold. Have been to several other locations and never had a problem. Since they have a window where you can look into the kitchen, I noticed there were rows of cooked wings sitting in baskets above the fryers getting cold. Waited 20 minutes for cold food that was not realized until I got home. I expect better, hot food with the long wait time....

Came to this location at their soft opening or grand opening I believe. I meant to write this review, but Frankie was very helpful & got our order down to the core. He was very nice and knew what he was doing. Plus the order was perfection. Thank you Frankie & staff!!

Amazing service! These workers know where they are doing and truly care on how your food comes out! 10/10