Tillys

This poor review is solely because of 'Patty' or 'Patricia' a manager at this location. She displayed rude behavior to not only customers such as myself but as well as her employees. She was berating her employees in front of customers making us all very uncomfortable and sympathetic for the poor employee. She is the only reason I would never come back to this location. Aside from that all other staff were very welcoming and helpful. If it wasn't for patty this would've been a 5 star review.

Came here earlier in the day with my daughter to do a simple return. THe people here were NOT helpful at all. We tried to return something we bought two weeks prior, that was on display near the front. We didn't have the receipt, but we used our card. The thing still had tags on it, and was not worn. Not sure why they couldn't do a simple exchange. Makes me not wanna shop at Tillys anymore

I truly believe you need to be a teenager or in your 20's to really appreciate this store. It's back to school shopping time this is where my teenage daughter wanted to shop. I literally sat on a bench and watched. I personally think everything is overpriced but I am in my late 40's. I will say that the staff is friendly and checked on me several times. The line moved fast, and there was a nice long line. I guess as long as I have teenagers I'll be visiting this place.Ps- they are in every mall.

I had an above and beyond experience when exchanging an item that I bought in the mail and it was too small. Supervisor diamond was very helpful and friendlyI would like to give her thanks for the great customer service and made my transaction easy and fast.. I visited this store in February 2019..

Came to the store yesterday for the first time since Covid hit and closed everything down. I was very impressed at the safety measures they are taking to make the shopping better. There was line spacing and only allowed a certain number of shopper at a time into the store. Also, at the register the sales clerks sprayed the keypads, counter and cash register down after each customer. They are taking this illness serious. All employees and guest needed to wear a mask or they were not allowed. Also, the store had great back to school shopping merchandise for boys, whenever that happens. Im glad I took advantage of going to the store when they opened because everything was stocked up. I will be back for more clothes in about a week. The store does have modified hours, so I would call to make sure they are open. Sunday opened at 12pm.

I was given a gift card a few months ago and came in to use it (not that I shop frequently here but I wanted to use it up) so I step in the store and not a single soul greeted me or seemed to be working, I walked all the way to the end of the store where I was asked by a guy named Mathew If I was finding everything okay. thanks for helping me find the items and being the only person in the store to ask if I was finding everything okay. Later some lady named Vanessa opened the changing room for me but that was all the help I received. The lady at the register asked me if anyone helped me and that my item was final sale that was about it. Over all it was a very average cold experience and unless I have a gift card again I don't see myself ever stepping into this store.

The great customer service post has one review for the entire account... clearly it's a made up account. This place has horrible customer service. The employees legitimately don't give a crap. Bought $95 shoes they put them in a smashed box with holes in it & knew it was a gift....I try to buy online because it's infuriating to spend so much money and get treated so crappy in the store but once in a while I have to come in if I can't get it for my son online. Tilly's my advice is can all the young workers who act like they don't need the $$$ & get some grateful employees who will actually earn their paycheck and get you more than one star reviews. Clearly almost all the posts are about poor customer service so where there's smoke there's fire....

The employees were so sweet and helpful. Great discounts and the store was clean/organized. They had a variety of options to choose from for a great price. I would definitely recommend this location!

1 star for the manager, if I could give separate ones for the employees I would. The employees were super helpful and sweet, however when my partner and I came in, the manager was telling them off in the front of the store with a passive aggressive attitude and the whole situation was really hard to ignore. She was incredibly loud and rude. When I went to go try on some shorts and waited in line, she came to the guy helping me out and started pressuring him to knock at the fitting rooms to get the people out, and when I went to pay, she also started nagging the people at the register. I felt super bad for the employees it seems like management needs to be put in check.

Terrible online ordering experience. I ordered something online for pickup. The site said it was in stock and ready for pickup if ordered before 5pm. I ordered, paid and drove to the store to pickup the item. Upon arrival the store said they actually didn't have the item and had to cancel my order. They didn't offer to help me find another store or ship the item to me at no cost. Looks like I'll just stick to Amazon!