Tillys

Customer service was amazing!We were helped right away and they were super helpful answering all our questions. By far the best tillys I've been too!Friendly fast service is what this place it about! I will be back!

I was hesitant to come to this store after reading some negative reviews but I had to experience it myself. I was greeted nicely upon entering the store. They didn't have the shirt I wanted so I ordered online through them.Paulina was so helpful and patient to help me process my online order. Even though they were short-staffed and line was getting longer,she gave me the best customer service. So I guess ,I proved the negative reviews wrong or maybe they were in a good mood that day but still I'm thankful I didn't get any bad experience. Highly recommend the store based on my recent experience

Such rude employees. Totally unnecessary snarkiness. Bossy attitude of hatred towards my family and to other customers near us I witnessed. Needless to say I left all the items I had shopped to purchase and walked out to buy somewhere else. Won't be returning!

Experience the most disturbing behavior by a female employee working she didn't disclose her name but has strawberry blonde hair and was wearing a red shirt leggings and docs. Corporate needs to retain her on customer service and treating others with respect.

The managers here lack professionalism. Rude to the associates and customers. There was one named Alana whom has the worst attitude I have seen in a while. Managers are supposed to represent the company and she is not doing Tilly's any justice.

I had placed an online order and 2 hours later it was canceled because they didn't have the item In stock. I went in store myself to see what I could replace the item with and I FOUND THE ITEM I ORIGINALLY ORDERED. Literally so frustrating what's the point of having online ordering if you aren't gonna do your job right. Wont ever come to this location. The mangers were rude also when I explained my situation and it was poor service all around.

If I could give it zero stars I definitely would. I wanted to take my kids out for the day and decided to do some shopping. My girls went to Tilly's and picked out some pants to try on in the changing room. We went and a woman named Elena asked them if they wanted to try something on. They said yes and she says impatiently with waving her hand at them "come on let's go, ok you have to hand it to me." I told her "you're rude and you need to be nicer to the customers coming in to buy from your business" she says "thank you have a good day. I cannot help you any further. If you need anything else ask the cashiers in the front. I'm busy." She then proceeds to open the stall right in my face almost hitting me with it. I ask for her name and she looks at her name tag like she was wanting me to read it instead of responding. I went to the cashiers in the front and asked for the manager and they tell me it's Elena and she is the HEAD MANAGER! I cannot believe this is who Tilly's hired to lead a well known and very busy business. The cashiers then ask me if I had an issue with Elena and I tell them yes. They both smile and roll their eyes and say "oh yes we know very well how she makes people feel. If you want you can call corporate and put a complaint in." Wow I felt really bad for them to have to work with an abusive manager. She should not be working there anymore. When I look back at the other reviews they go back 6 years with the same complaint about the same manager. Obviously nothing is going to happen so I want to post to let everyone know there is an abusive manager at Tilly's in the Ontario Mills mall. Not worth going in. She gave us a bad start to our family outing.

I came in for a pair of sandals that I'd had my eyes on for a while. As soon as I entered the store, Joshua and Ashley greeted me and stirred up a nice conversation. They were both really great with their customer service skills, and honestly that made my day! Thanks again you two! Hopefully they get noticed/appreciated for this review!

The staff is always so helpful whenever I need a different size and I'm stuck in the fitting room. You can't go wrong with any Tillys in the IE. Sometimes you can find a good deal in the clearance section too.

Was waiting in line where i was supposed to be waiting. The cashier seen me but he just helped the customers that walked up. Employees were unatentive and rude. It seemed that they were hating just being there.