The Barton House of Redlands

Completely unprofessional, and as all the reviews say, condescending. The event staff was extremely rude and condescending to my mom and I - and I feel like it had to do with the fact that my mom can't speak very good English. If you're looking at this venue, consider booking somewhere else. I toured the venue for my wedding and I definitely got the sense that they look down on their guests and vendors, which as someone in the service industry is NOT OK. The person showing me the venue also arrived 20 minutes late and did not apologize. They say they have vineyards but it's a patch of dirt with some tree branches, not to count horrible parking, bad common areas, and again, completely unprofessional staff. The lawn is crazy big but offers no shade, this venue should be called the Barton lawn, not the Barton House since guests can't even use it. The restrictions are frankly ridiculous and there is no good way to lay it out.Consider going to another venue. I had my wedding at the grove and it was hands down a better experience.

My family booked this venue for a baby shower. It was on a Sunday in the afternoon with Ca weather in the high 80's. Our event was located on the lawn - alittle distance from the porch area where the gift table was set up. It had a concrete sidewalk but ended halfway- so be prepared if wearing heels. The lawn is sloped in some parts if you have a night event - in case lighting isn't bright. The food was set up on the west side & was somewhat shaded by trees above but a swarm of bees had come out during our event and things had to be moved. There was a long continuous tent located at the north end of the lawn with several tables set up very nicely. The bathrooms were located inside the house - otherwise closed off. There seem to be plenty of parking for a small event of 75-100; not sure otherwise where people would park.

We had the pleasure of working with the new manager of the Barton House, Jessica! She is absolutely wonderful! Originally when we first booked the venue for our wedding, Debbie was still the coordinator at the Barton House. I was very displeased with her...as she was very hard to get a hold of and was very little help to us. Once Jessica took over, it was a complete 180! She is extremely professional and so helpful! Very very attentive and such a sweet person! My wedding turned out to be the absolute best day of my life! Jessica made me feel so calm and made sure everything ran smoothly! All the rest of the vendors had nothing put positive things to say about her and the venue. We highly recommend the Barton House for your next big event! Jessica is very easy to get a hold of and she is quick to respond! You'll be in great hands.

The venue itself was spacious and beautiful, perfect for any party, wedding or celebration; but the coordinator hired for a wedding was more than a little condescending to the volunteer coordinator. The site coordinator, Debbie, would frequently make herself scarce towards the end of the ceremony adding a layer of stress to the volunteer coordinator and the crew when it came to time sensitive events. To the point that the bad had to cut their set short in order to make sure that we were out of the venue in time. TL;DRBarton Villa is a wonderful venue but I would advise having a volunteer coordinator on standby.

The Barton house was so amazing. There is also a bridal room that is gorgeous. The whole feel of the place is amazing. Couldnt have asked for a more perfect place. Highly recommend.

Hosted my daughter's wedding reception here and it couldn't have gone more smooth. Jessica was extremely helpful throughout the process and their team set up the newly available tables and chairs we rented from them according to the timeline we requested. It made set up and tear down so easy. Our guests commented on how beautiful the house and grounds were. I highly recommend using this space for events. After considering several different options, I'm glad we booked here.

Gorgeous venue with accommodating and thoughtful staff. I love the feel that the vintage red brick provides and there is ample greenery and beautiful florals throughout! Also can we talk about how luxurious the subway tile in the restrooms is?! Guests loved it! A beautiful backdrop for any event or wedding indeed!

I was so hesitant to write this review because I don't like to bad mouth people, but I don't want what happened to me, to happen to anyone else.TL;DR - DON'T WASTE YOUR MONEYFirst off, I would like to say that the property itself is pretty. Just an open lawn with the space to create and a nice brick building in the background. The lawn is on a very slight slope, but it's not a dealbreaker.DO NOT waste any of your time, energy or money with this venue. Debbie Gasaway is the event manager for this venue. She was the most unprofessional person I have ever come across in my life. When I had first started planning my wedding, I was shooting for September 12th, 2020. On December 27th 2019, we had agreed via email on the date. I hadn't sent her the deposit yet because I was new to Zelle and I couldn't figure out how to use it. On December 30th, she emailed me and said that she had given away the date. I was so upset, but I let it slide because it was my fault for not figuring out how to use Zelle and send the money over.We settled for September 5th, 2020 as our new date. But, like many brides in the pandemic, I had to postpone. On April 30th, 2020, I emailed Debbie to see what our options were for COVID and she let me know that we were able to choose a new date free of charge. On May 2nd, 2020 we chose May 1st, 2021 as our next new date.On August 22nd, 2020, Debbie texted me and asked if I was still getting married on September 5th, 2020. I told her no, we agreed via email on a new date. (This should have been a red flag)On September 10th, 20202, I get a phone call from a very distressed and panicked Debbie letting me know that she double booked my date. She claimed she would take $1,000 off the venue if I would agree to switching to a new date and then was rambling on about how overwhelmed she was and how she wanted to quit her job. I told her that I'm not changing my wedding date again, and that she would have to figure it out and let me know. Later that evening, she sends me an email saying that there's nothing she can do and that I just need to change my date. The next morning I gave her a phone call and let her know again that I was not changing my wedding date because of her mistake(I had already placed all deposits on my vendors, booked my honeymoon & sent out our new save the dates). Now mind you, I was livid, so I did use cuss words while talking to her. (But who wouldn't be that upset?!) While we're on the phone, she kept cutting me off and just kept going in circles about how the other bride who she booked has already had to reschedule her wedding twice because of COVID. But she must have forgotten that I too had to reschedule because of COVID. SHE HANGS UP ON ME D+IN THE MIDDLE OF ME TALKING TO HER. I called her back and told her I did not want to talk to her anymore and that I needed to speak to her manager, the owner of the building. She laughed at me and then said "good luck getting their phone number because I'm not giving that to you." WHAT!? Who does that?? She eventually offers me now only $500 off for a new date or a full refund. Clearly I went with the latter.Needless to say, you get what you pay for. A cheap venue means you're getting cheap service. I wouldn't wish this experience on my worst enemy. Never work with Debbie Gasaway at The Barton House.

As of tonight, we are without a venue due to the site manager Debbie Gasaway. We did a site tour on 8/7/2020 and Debbie was wonderful. She made us feel comfortable and excited as she seemed extremely easy to work with. During our tour we spoke of Saturday dates in October and November of 2021. We landed on 10/16/2021 and saw her write it down. We left and I attempted to Zelle her the deposit that day. Eventually, my fiancé had to send the money through Zelle the next day, 8/8/2020. My first text I sent her I accidentally stated 10/13/2021, but my fiancé sent her the deposit with the date 10/16/2021 and once he sent it she double checked the date with me, which I stated 10/16/2021. We never received any other communication other than a heart. No contracts were sent to us but as we are closer to the date, we have begun purchasing and planning. Our planner asked if we could get a copy of our contract. (I know I should've known to get this, but again Debbie never reached out to us so I assumed all was set). I text Debbie today asking if she could send me something as we needed it since we've begun purchasing. She stated "i have you down... but for 10/13/2021" following up with a screenshot of the one typo I made. I then find the receipt from our deposit and the text right after confirming 10/16/2021. Then she finally gets back to me and states she has already booked 10/16/2021 with someone else who viewed the venue after us. She stated her boss said she can either refund us or find us a different date. I asked for her boss' number and she said no, she's the manager and we can either find a different date with her or she'll refund us.I explain that she's held our deposit for months so at this point if she's not giving us the date we set-up than refund us immediately.Clearly we are upset as we've spent thousands at this point for a date of 10/16/2021. She had mentioned a couple different things during the text that made me think maybe she was thinking I was someone else so I ask her this. She keeps sending me screenshots of our previous conversation and stated that I need to take accountability as well for losing the contract. I never received a contract and resent her my email asking her to forward me the contract she had sent because I truly do not see it was ever sent to me. She then stated "i'm refunding you like you asked". She dealt with this extremely unprofessionally and definitely made my experience worse than I could've ever imagined. She has no remorse for mixing people up, being unorganized and ruining something people hold as one of the most important events of their life. I am so upset and sad but at the same time thankful that I found out in enough time to hopefully not lose too much money. I will never recommend this place to anyone.

Debbie is the manager of the Barton House, and she is amazing! She will make sure that you have the perfect event, and she will make sure that you have enough help. She answered all of my texts and emails within 20 minutes, but usually sooner than that. She's really on top of it! And even after my event she coordinated for some things to get back to where they needed to go and she facilitated the return of my deposit. She goes above and beyond the call of duty and is truly the jewel of the Barton House, and her son is a great guy as well. The Barton House as a venue is gorgeous! Fabulous venue for a wedding or party. You will love the backyard lights, clean grounds, security, and shabby chic/clean bathrooms. I booked this venue for my husband's 40th bday party, and Debbie can put you in touch with me if you want any pictures of the event, or information for the vendors that I used. Hope you book The Barton House!!!