Pho 92 Vietnamese Restaurant

A little frustrated because I wanted to write a good review for this place. The pho was really good, service was quick (we were the only 2 people in the restaurant at first), restaurant was clean, and up until the very ending I had no complaints. Unfortunately when I went up to pay things changed. We ordered 2 large pho at 15.99, one sparkling water, and one pepsi from their refrigerator. Mid meal along with our pho they brought us a small plate of fried egg rolls that we never ordered. I would have questioned them but we thought they were just giving them to us. We were one of only 2 occupied tables and she took the other tables order and set it down without saying anything. We figured it was a similar situation to some places giving bread. We actually didn't even end up eating them. After we were done eating I went to the register. When I asked to pay the lady punched in $61. I was SURE that wasn't right and she hadn't handed me a receipt. When I questioned it she told me "2 large pho and egg rolls and two pepsi" and I pushed back that it was only the 2 pho and 2 drinks and that one was a sparkling water. She then punched everything into the monitor and printed a receipt for $45 for 2 pho 31.98 and 2 pepsi 9.98 **I will upload a pic of the receipt later on.** Even if we had ordered egg rolls (which we 100% did not) the total wouldn't have been $61. The egg rolls were listed on their menu for $5.99. She just punched in a random number into the payment receiver withouteven putting it in the system and then tried to argue with me about why I was wrong. Reading the other reviews we anticipated a 15% tip add on but that wasn't listed anywhere on the receipt. I would love to buy more of their food but I just can't get behind situations like this.

Day after Thanksgiving, I'm driving home to the Coachella Valley, from San Diego. Traffic was nuts in the area, so I pull off the road to have lunch. I happened upon this location, by chance, so I took a chance.I walked in to see two huge groups getting ready to leave. There were a few people standing near a cash register, so I queue up. There are some menus stacked up near the register. I pick one up and the young man behind the counter immediately WHISPERS, "do you have an order?" I couldn't hear him, so I asked him to repeat. He points at the menu. I order a #2 and an iced tea. He whispers something. I ask him to repeat, and he points at a table. I go sit down.Mind you, I'd been in the car for nearly 2 hours, at this point, so I am in need of using the restroom. Of those two big groups that were getting ready to leave, when I walked in, half of them are queued up for the bathroom. I got worried. Was what they ate causing them to need the restroom so urgently? In my head, I'm already planning my exit, should the food not be good. After several minutes, I'm able to get into the bathroom. Thankfully, it is clean, though I wish they had paper towels instead of a hand dryer. I go back to my table, right near the register. There is a man standing there, highly upset at his to-go order. He asks the young man at the register if there is someone there who speaks English. Young man whispers something and then goes to the back, for several minutes. He emerges several minutes later with a few bowls, for a table to my left. Finally, a lady comes out of the kitchen to speak to the man who had the incorrect order. (Mind you, he opened the order and took several bites out of it, while he was waiting.) He complained that he had order the "crispy, fried tofu." She said she would make another. Wrong order guy proceeded to look for people to commiserate with. He told everyone that they didn't give him his "crispy, fried tofu." Register guy goes over to a corner to stock the drink fridges that line one wall. There is a line forming at the register. He either doesn't care or doesn't think they are ready to order. After emptying one box, he goes back to the register. Thankfully, "crispy, fried tofu" guy gets his order and leaves. Register guy brings my bowl of pho and some sprouts, basil, limes, and sliced jalapeños. There was no spoon in the holder on the table, neither were there any napkins. I ask him for some napkins. He grabs the napkin dispenser and disappears. I get up and go to another table for a spoon.The broth of the pho was incredibly flavorful. Some of the best tasting broth that I've had in a long time. There was a good amount of meat. Noodles tasted like they hadn't been sitting all day. Sriracha and hoisin bottles definitely needed to be cleaned. The pho was absolutely delicious.Tables for the big groups were covered with bowls and leftover food. Lines at the front. Register guy won't speak above a whisper. Tables don't have the necessary utensils to eat. Prices were in line with what other places charge. All told, I really enjoyed my food. I did not enjoy anything else about the lunch. I realize it may have been a really off day for them, but I don't think I'd voluntarily go back.

The customer service is horrific! I picked up a to go order. It took 45 minutes after I arrived. They were making orders for customers who had arrived after I did. Putting the to go order behind the new customer arrival. This has happened before. Perhaps the lesson here is to dine in. However when dining in they add an 18% tip regardless of number of people dining. I will never return to this restaurant. I will tell everyone I know.

PHO-get about it!This food has yummy food but the service needs to improve big time. I had to get up and give my order since our server forgot about us. Every other customer got table service and I didn't. The staff even forgot my drink, it wasn't packed and I'm really patient when it comes to places that are understaffed, but this was borderline careless. Thankfully, my Vietnamese diced beef was delicious and saved the day! The place is calm and there's plenty of seating for large or small groups. I'd try it one more time since the food is good but come in with low customer service expectations.Note: if you're REALLY hungry order a large Pho since the portions for most of the meals here are on the smaller side.

" Massive Bowls With Great Tasting Food "My wife and I stopped at the Pho 92 Vietnamese Restaurant in Beaumont, CA, and ordered some food to go. The restaurant had nobody in it because we were there around 2:30 pm. The seating areas are very large and clean and you have a lot of room to enjoy your food. Pho 92 food orders are very large to go. We ordered Pho Beef soup and it was very large and super tasty, and I had enough to eat for 2 days. We also had Spring Rolls with Peanut Sauce which was Yummy ! Check this place out if you want to try some Very Good Vietnamese Foods.

All the one star reviews are real! Stay away from this place like the plague! Ordered just the pho. Expect to find your own seats when you walk in. 1 person worked the cash register, collecting dirty dishes, providing empty napkin bins, etc so absolutely zero points for service. No ambiance as TV's were all offline and 2 couples there at the time. While we sat down, we can hear another customer complain about something with the 1 person behind the register. Asked for water, never received any. 15% dine in tip automatically included in your bill. Huge plastic bin full of dirty utensils sitting near the register, who knows how long they have been sitting there.We got sick from the pho at this place, so nope...never again. Go elsewhere for your pho.

First of all the guy taking your order is very rude I asked what does a small bowl look like and he justassumed I wanted a small. And they do not accept Credit Cards only cash and debit, not to mention the mandatory tip fee they charge for doing nothing. Very disappointing

BEWARE! My husband and I had dinner at this restaurant. When we asked for a check, they came with this portable machine to process the payment. It asked if I wanted to leave, 15, 18 or 20% tip in which I chose 18%. When I asked for my receipt, the total charge already included a 15% tip in addition to the 18% tip I added to the machine. This is a total scam. They are ripping people off by automatically adding the tip on the charges without telling the customers and still asks customers for additional tip through the portable machine they process the payment with. I will never go to this place anymore.

TRULY A HIDDEN GEM! Ordered a Pho and a Mango Smoothie, served in 5 minutes, and the mango smoothie and food were amazing. Clean and nice restaurant.

This place is trash! Tried giving them a second chance thru door dash! And they gave me RAW BLOODY MEAT! I paid for extra shrimp and didn't add it! Pho it's self is nasty! No flavor and taste like tap water! Ocean Pho is my to go to in this area from now on. The one in Redlands is the best but the one close to Beaumont is also good! This place is garbage.