My Hero Subs

I'll start this review off by saying, I'm a HUGE sandwich & sub guy. I'm very particular about my Italian sub & how it's made. These guys over at "my hero subs" know exactly what they're doing & their customer service is top notch, they made me feel right at home. I knew as soon as I walked in this place was going to be great, especially with the old school coke menu signage. Everything was fresh & bread was soft & delicious. I had an Italian, added olives, pickles & pepperoncinis. With a side of potato salad (I don't know if it's homemade potato salad but it was delicious, definitely had a homemade taste) & a very tasty iced tea. I don't know what type of iced tea they used but it was really good! It had almost a herbal floral flavor, which really surprised me. Also give their hot sauce a shot, pretty good stuff. Overall I would recommend this spot to my friends & I will definitely be back.

Had the Do The Lou and French DIp -Pros: Do the Lou was the best sandwich I have had in a long time! the bacon was amazing - perfectly cooked and crunchy! Also the price was so reasonable! about $14 for a 12"combo!Cons: the French dip had a weird metallic taste and it took over 30 mins for our sandwiches after we ordered. I have never waited that long for a sandwich, and I just got back from NY and had Katz Deli!overall -- would go again if I had all the time in the world and nothing to do on a weekday in the IE

My hero subs is a small local mom and pop shop in San Bernardino off of Mills.We decided to stop by because my mom wanted to it check out.She said she read somewhere that they hang up a local kids' art here who happens to be autistic.He does a bunch of different Disney art.So she wanted to see his art and try their hero sammy's.The owners/employees were really friendly and welcoming.Mom treated us to lunch.She got the hot 12-inch pastrami sammy.I opted for the 12-inch hot French dip sammy.Hubby opted for the 12-inch dirty girl sammy.We all agreed that the bread is pretty good here.Mom gave the sammy a 4 out of 5 and said it was tasty and spicy.Hubby gave his sammy a 4 out 5, just said the bread needed to be toasted. Then it would have been a 5.And I gave my sammy a 3.5 of 5My sammy was good but not the best French Dip, I've had but decent for sure.Definitely would come here again and try something else.

Small hole in wall but excellent quality! If ever in that area that is my go to place.

Excellent food,Excellent service!!!Lots of meat on the sandwich, lunch and dinner Small place with an old fashion vibe. Been in the same place for years.

Fire food, even better service. I've been coming here since I was in high school. They're a community staple.

In response to SMarquez,Let's start at the beginning I specifically said, in the first line, that this was my first time coming to your establishment. I did not fault the sandwich trainee as I could see he was struggling and I allotted for that thinking he must be new. The problem was the other guy in the gray hoodie he was the distractor. He was the one playing around laughing and making jokes. When he was slicing meat and cheese he was moving very slowly which, at first, made me think he was new. I have seen faster meat and cheese slicers at Jersey Mike's and Subway. If he's a long time employee he needs to work on his meat and cheese slicing skills.Now if you checked and you had no online orders that did not take more than 30 minutes that must mean the people that were there had walked in and ordered. This goes to my point of you taking too long to get people their food. As several people were already waiting to get their order before I came in and as I sat there for 43 minutes it took a while for them to get their food. You stated that I was told there was going to be a long wait and that I chose to wait. Unfortunately that is not what I wrote and I was NOT told there would be a long wait as I would have left just as the others that walked out did.As for the loud music, being a first time customer, how would I know you had a remote to turn the music down and why would I arbitrarily walk into an establishment and grab a random remote and start turning down music or changing channels on a television. That's just a ridiculous assumption you made thinking I would do something like that.Regardless of what your other customers say this was MY experience with your establishment not theirs. My experience was not good hence the 2 stars. As for giving you and the staff the chance to prove how good you are, well this was the chance to impress me and you missed the mark.As for missing out on the best sandwiches in San Bernardino there are plenty of other small business sandwich places in town that are very good. I just choose not to patronize yours.

Best sandwiches in town. We come here often, the staff are always friendly and the food is good. Reasonably priced.

Food is fresh! Great customer service. Good price. Ez going vibe. Good iced tea! Plus I love the artwork.

The food is amazing been coming here for years. Never disappointed. The staff is very friendly and always welcoming. Must try place.