Master Smoke Shop Valley

Interesting hearing about the negative reviews. I'm here a few times a week to grab some cigars and they seem pretty nice. Maybe I don't pay attention but then again I don't take things personally.

I read the reviews and was a little worried but I just came here for the first time and got excellent customer service. The owner was patient and friendly and I used my atm card and he told me In advance about the charge. A lot ofBusinesses charge a small fee so It was no big deal to me. They had a lot of products to choose from. I will be going back.

Great selection of products and always a friendly greeting. I've become what I feel like is a VIP of sorts, only because they know what I'm there for and usually are reaching for it as I approach the counter. Great customer service!!

i called to see if they had a certain coil, cause who is wasting gas in this economy. anywho, whoever answered the phone was rude as hell & seemed upset about life so i wouldn't waste my time there or your hard earned money cause they clearly don't need it lolol.

Great customer service....Not..... Did you catch the sarcasm... ruined my day... can't exchange the item that I purchased literally yesterday, I didn't use it just checked if my take can fit and it didn't. Worker was very rude and treated me with not respect what so ever, he tossed it back at me and said no exchange. It's still brand new just without the plastic wrap on it, they definitely lost a customer, 2 stars makes a lot of sense they need to work on their customer service skills. This business is a joke

One of my favorite smoke shops ever, they have every single item that you need for your smoking experience plus extra awesome cool stuff.

I am in total agreement with Trevor S. OMG. What the heck is with this man (I refuse to call him a gentleman). He is extremely rude. I went to make a small purchase and after he takes my $20.00, he asked me twice for change and/or a dollar. I guess because he didn't want to make change for me. So, after he gives me the change, he makes a comment something like, "Next time bring change." After the shock set in for a minute, I responded " You really talk to your customers that way?" He started yelling something I couldn't understand and I just exited the establishment and advised I won't be back. NOT COOL AT ALL! If he isn't the owner, I feel sorry for whomever is. He will lose them customers for sure.

Bought a juul pod tobacco flavor jus to save a dollar and change, well what a big mistake! They sold me FAKE juul pods, very disappointed, these things anit cheap either

Horrible. Prices shit. Worker shit. Over all not worth it but if you drive north up Archibald there's one in the papa johns shopping center with supreme prices really nice worker whom is very patient! Me and my fiancé came in here to get a new bong and joint clips and as I asked him to show me the joint clips I kindly asked if he could pour out the cup so I can see them all as I planned to buy every cute piece they had but Scrooge said no and only took 5 of them out and left me without options like huh wtf am I missing something and my partner saw and just said let's get the fuck out considering how empty that store always is being we live 2 blocks away is ridiculous how he doesn't care about how he treat's customers. Oh and the joint clips were $5 a piece like ok price but not a good price either but that other shop was perfect he sold us the same bong we were looking at the other shop for $30 bucks less and not to mention the joint clips were 2 for 5 so you. Now I definitely got all the cute ones and he had noooooooo problems poring them out so I can pick out the ones I wanted !!

If I could give a negative star I would... I always came to this spot to get my vape pods and my glass pieces. Last night I came with my mom and we bought two bongs we picked out and he took them and wrapped them without even letting me examine them which I wish I would've done now... when I got home ( I was very careful by the way it was in bubble wrap) I put water in the piece to test out and I noticed a slight drip on the bottom. I called right away and told him the issue and he said I could come in the next day and exchange it because I WANTED THE SAME ONE. I came in and he refused. I was upset since I called them on the phone and he told me to come in. They wouldn't exchange it. Completely rude and blown away with how poor their customer service is. There's a way better smoke shop down the street that has wayyy better customer service and a lot friendlier staff