Kellogg House

Beautiful scenery, inside and out. Unfortunately the food was not cooked well, the chicken was bloody but not a terrible place

I honestly don't know where all these high reviews came from.The Kellogg house is absolutely beautiful and is in a great location.I would love to give this place at least a 4 star review but the overall customer service is awful.Let me get started with trying to get a hold of any of the staff... it's impossible. Don't get me wrong Erika, Elisa, and Tristen are great and accommodating but Christina and Debbie were full of attitude and did not really want to accommodate.The major problem was Debbie. I would say more than half of my guests complained she was extremely rude and condescending. She made my guests feel on edge and they constantly felt like they were being watch.Once our ceremony was done in front of the house and we moved to the back of the house all our family gathered around us and wanted to give us hugs and warm wishes. During this time she aggressively grabs my husband and says "it's time to go we're on a time crunch".She could have told him in a nicer way since of course our family wants to greet and congratulate us.I tried bringing this issue to Laura who is the general manager and of course nothing is done.If you want rude and flakey staff go here by all means.

Gorgeous view, very photogenic and great place for a vintage feel and outdoor wedding

I believe the Kellogg house deserves 4/5 stars for this venue. Our wedding turned out so beautiful and we loved how every inch of this venue was utilized to the fullest! The reason why we wouldn't give this 5 stars is because of how difficult it was communicating with the venue coordinator, Erika. We understand our wedding was during peak season. However, communication lacks on their end. Many times we'd turn to Rosslyn to assist us as she has been highly attentive and helpful from the beginning of us booking this venue. Our florist was very upset with the lack of presence of our venue coordinator prior to the ceremony to set up. My bridesmaids had to look for a staff to let our florist in for set up. Luckily, I had the best bridesmaids, photographer (MarlynAPhotographs) and DJ (Alex Morales) who basically ran the show and kept us on schedule throughout the entire event. Our rehearsal was double booked by accident as well so we were forced to rehearse in the courtyard. We also did not have a gift table set up. The food and drinks are decent and overall you get what you pay for at this place. Communication needs improvement so make sure to delegate trusted individuals to coordinate but I would get married here all over again if I could.

We booked our wedding at the Kellogg House over a year prior to our wedding when Jacqueline was still the venue coordinator. When Jacqueline left there was a bit of confusion and lack of communication since the Kellogg House was still in the process of hiring a new venue coordinator. We were getting information from 3 different people, so I must admit that it was a bit frustrating not knowing who to contact during the transition. Fast forward to our wedding day they definitely pulled through. I have no complaints. Our wedding ran smoothly and according to the timeline. Our guests loved the food and the venue. If you're worried about the freeway noise we didn't notice it all on our wedding day. Also! When touring the venue make sure you stand in the exact spot you will be doing your ceremony at the exact time of your ceremony. This will help you avoid having the sun in your eyes. We had our wedding at 4:30pm on 10/13/22 on the bottom level of the backyard, and I wish I would have started the wedding about 30 minutes later to avoid the sun in our eyes. I also highly recommend checking the Kellogg West's availability before booking the Kellogg House if you plan on having guests stay the night of the wedding. We booked the venue, but then the hotel was fully booked for a conference over a year in advance, so we had to get a room block at a hotel 20 minutes away. We're looking forward to hosting more events here. (photos by The Hendrys)

As with some other 1 start reviews, my review is based on the customer service and my experience with the awful staff at Kellogg house. If you want to work with staff that is warm and welcoming, you will not get it here. Jacqueline is an absolute nightmare to be around. Rude, condescending and clearly not concerned with ensuring the brides she is working with are happy and have their needs met. Unfortunately I was so wrapped up in how pretty the venue was I didn't think to look at some of her reviews. A quick sweep across yelp and other various wedding sites will give you an idea. Even her responses to some reviews are snarky and unprofessional.First and foremost the venue allows outside catering, but be warned if you do not use their catering there are many things you are then not allowed to do or have. When I went to visit the venue initially I was shown around by her then assistant Kristen who gave my planner and I so much misinformation. From things we could do, receive, along with alternate rain plans. We found out weeks before that this was all false. Was it remedied? Of course notMy wedding day there was rain in the forecast but it didn't end up raining. However, the venue never laid our dance floor because when they came in the morning PRIOR to the arrival time of vendors (at 12) it drizzled. That is understandable but when it was noon there was no rain from then on. We should have had our dance floor laid at that time but it was not and again it was never remedied What is irritating is the fact that we were told we would not be refunded the $350 cost of what we were never given. Lawsuit waiting to happen.On top of this the venue manager was there the day of sucking the joy out of the entire day, making things difficult for my photographer, and having a sour face the entire time. Thank goodness for my wedding planner and the venue's assistant Sarah. Without them the day probably would have been ruined.At the end of the day the venue is more concerned with the amount of money that they are going to squeeze out of you and not with making sure they solve issues they have caused or with making their couples happy. If you want to make sure you get your money's worth AND work with someone who actually cares about making this day special avoid Jacqueline and the Kellogg house.I will definitely be adding my review to every wedding site I can find so hopefully no one else has to deal with her atrocious personality. And I look forward to a response from the venue because I know they will have something to say.

I spent at least 2 months trying to contact Kellogg house in regards to potentially having my wedding there. I called the listed phone number, I called the phone number for the coordinator, I tried e-mail, I even tried facebook, most of them multiple times. I never once received any sort of acknowledgement or response from them. I'm not even the only bride that I know of that just got no response from them. My friend is a Cal Poly grad who had really hoped that she could get married there since she and her husband met on campus. She had the exact same result which was just total silence. We both ended up going with different venues since we never even got a chance to tour the venue let alone talk about wedding packages.Completely disappointing customer service. I hope people who have managed to book there have a different phone number since apparently no one ever answers the only two listed ones.

Beautiful venue and wonderful Coordinators! Christina has been amazing!!! She is very responsive and goes above and beyond to make everything run smoothly. I am excited to continue booking our annual events here because of Christina! She makes scheduling and coordinating my events a breeze! A+++

The Kellogg House gave me the most beautiful wedding ever, combined with the worst coordinating team I could ever ask for.The beauty of the Kellogg house shinning at night under the twinkle lights can only be rivaled by their terrible customer service.It started out great. Then I could not for the life of me get ahold of anyone. If I could attach every email I sent--I would. When I say no one responded--NO ONE responded. It took me emailing the conference hotel center for me to finally get forwarded to Christina. The first thing she did was be condescending to me and make remarks about how 'obviously it wasn't hard to get ahold of someone if I am speaking to her" as if I hadn't spent months trying to reach someone.Almost every time we would speak, she would complain and rant about how her father didn't help with her wedding at all and how I have it so easy that my father is helping me. Basically everything they tell you changes right before the wedding. It started with we could enter at 10am and vendors at 1pm and a week before the wedding it changed to no one can enter before 1pm. My coordinator, fiancé And I toured the venue a couple weeks before the wedding and we toured the entire backyard in the dark because she "Didn't want to go all the way into the basement and turn on the lights" for us so "use your flashlights" She also argued with me about the start time of my wedding, when I have it in writing what I said. She would argue with me about EVERYTHING. Dinner. Cake. She even tried to short us on our 1 hour and 30 minute dinner time and I called her out for it. I had to redo the entire itinerary.She also gave me attitude about my rehearsal. My rehearsal had been planned for months. So then she acts like it hasn't already been set for months?? so I told her that the obvious that it was set for Thursday months ago so I wasn't changing it. And in response to that was, "Good because it's my birthday Friday" and then she later continued to complain about how I "last minute I changed my rehearsal"She changed things up so much that my coordinator said that everything that came out of her mouth she wanted Christina to start writing down and signing. The week of my wedding was the most stressful week of my life thanks to Christina Godoy. The weather and it showed light showers Saturday morning. Every other website said no rain. Christina called me saying that she was reading something saying it was going to POUR?? WHAT WAS SHE READING? They don't tell you that they will force you into canceling your wedding or coughing up more money. I told her I didn't want any of the options because literally everything said it would be sunny. She then proceeded to tell me that if I did not pay for a tent she would cancel our wedding because it would be a "destruction of property" to move forward with the wedding because we are ruining all their stuff by getting them wet... How does that make sense? All of the forecasts said Sunny and she was threatening me to cancel the wedding a week before the wedding (And spoiler it didn't rain.) So we decided to do ONE tent... but why was okay? What happened to destruction of property and not getting their items wet? Or did it only apply to half of their items?? I then proceeded to talk to the lighting guy after I was threatened by Christina and he told me a ton of stories about all the weddings he did at Kellogg where it spontaneously starting raining during the weddings. Now I ask you Kellogg house, when it spontaneously rained during those weddings, did you charge the couples for a destruction of property? Or did your property not matter then because it was too late to shell out the money from them?DAY OF MY WEDDING: The day of coordinator was Debbie and she was constantly arguing with me on when to start MY wedding. Despite the fact I was telling her that I wasn't ready yet. She even went so far as to, when I told her I had one more shot (a first look with my dad) SHE WENT AND GOT MY DAD AND BROUGHT HIM IN and almost ruined my first look because it wasn't on HER schedule. I had literally told her NOT to get him multiple times and she still went and got him.She almost messed up my entrance by not knowing how to open the doors and she only opened one and blamed me having to squeeze through on my poofy dress.When we were in the tent the lights I paid for ALL went out. (even when they were on a lot were out but that's not what I am talking about) My coordinator went up to her and asked her why they went out and she literally shrugged and said she didn't know. She was not going to do anything about it! The lights had been off inside the tent for 10 minutes! It took my coordinator going off on her for her to finally call the tent guy and get him to come out and fix them!-Kellogg house is beautiful but make sure you go with whatever they say because if you don't they will do whatever they want anyways or they might just cancel your wedding for the hell of it.

The house is GORGEOUS. I really wish that I would've moved forward with them but the main person in charge is what turned me away. Asking for ANY type of information was like pulling teeth. The staff never answer their phones. Christina provides the bare minimum when asked for any information. I had to ask multiple times for a quote just for her to send me the wrong location (Kellogg west) and not include anything I wanted. We ultimately decided to look elsewhere for venues after experiencing this multiple times with her. I want my wedding planning to be as smooth as possible and not have to feel like I have to chase after her for every single little thing. I really loved the house but she handled things so carelessly both times we went to meet with her. Unorganized and unprofessional.