Hailo Flooring

I highly recommend Hailo for your flooring needs. They carry a large selection of product in their showroom, which was very impressive. When they came out to measure, Ryan, was very knowledgeable about the carpet and how it would work in our home. We liked his professionalism and he had our quote back to us within an hour. After meeting with two other Rancho carpet companies we knew, hands down, Hailo is who we were most comfortable with! Our carpet came in less than a week and installation was done immaculately! Hailo uses their own install people. We are so happy with our carpet and everyone at Hailo Flooring.

I enjoyed the whole process and Ryan handled all the details. He was upfront and made sure the job went good. They even finished in one day when it was supposed to take two days, but the prep work on the floor was not significant. I met the owner whose name I forget sorry and he was very professional and accommodating. I like the fact that they offered to do a moisture test if necessary and they prepare the slab which in my case had a few cracks because I pulled the old flooring out. The two guys who installed were very personable and very aware of time and they were pretty nonstop and like I said, finished in one day instead of two days. I really recommend this company and there's nothing worse than having flooring. People do a crappy job which these people did an absolute bang up job. !

Such a smooth process. Ryan, my contact, was very professional. The installer work from even before 8AM to even after 5 PM. The 2-3 weeks project got done beautifully in 1.5 weeks. Thank you very much.

Overall, We were very pleased with our service. Mr Ryan was The Director and coordinator of the work. We had a team of guys come to install luxury vinyl on our stairs and top level of our home which took approximately six days. Followed by carpet that was one day. We also had tile installed in our owner suite during the time the team did the luxury vinyl. We were pleased with the outcome and really grateful to have follow-up join the work and have any questions answered. The scope of work was large and it was a haptic price, but it was worth it.Con: this was expensive, but in addition, we were not pleased to know that the small lips of tile would have to be permanent. We were not informed, until after the tile had been laid, and we noticed that the tile was scantly uneven. We could feel it in some areas that the transition was not smooth . At that time Mr. Ryan informed us that this is normal. Doesn't mean that I liked it but the work was done and in general I was pleased with the outcome. Just wish he had said that before so I knew what to expect. Please keep in mind me being able to feel the transition of a few of the tile is what I'm discussing.

Hailo Flooring hit it out of the ballpark again!! We recently had our downstairs floors done with laminate, which we love! So when we decided to carpet our upstairs Hailo was a no brainer. We visited the showroom and Ryan, as always, was there to guide us and share his expertise. The installers were meticulous and very skilled! They did a beautiful job and we couldn't be happier!

I previously gave Hailo 3 stars on my 1.5 year follow up update. I was honestly furious that some areas of my home started having sag problems which was potential fall hazard for my little kids. Kevin, the owner, took it upon himself to reach out to me and tried everything he can to rectify the issue. Communication was excellent and he fully accepted responsibility to set things right, which, unfortunately, is not really all that common today. I definitely appreciated this. We are scheduled now to get the problem fixed and hope to be rid of the headache once and for all. I was wrong to assume that Hailo is just another contractor that would ghost customers once the job is done. Appreciate the business ethics.

I used Hailo Flooring for new carpet and baseboards in all my bedrooms. Ryan was receptive and is communication was excellent. The price was fair and they took great care to make sure the work was done right. I would not hesitate to use them again.

Hailo did my flooring back in 2017. Nothing but problems with the installation. Reached out to Kevin ( the owner) multiple times to get an answer as to when is he going to return to fix all of the rest of the problems not only related to the living room which they came back to fix but for the rest of the house and he blew me off. The flooring is cupping up everywhere. Had a few representatives from the manufacturers come out and they both said it was the install that was the problem and not the products used. You shouldn't be in business if your not taking care of your customers first and foremost. After all if it wasn't for the customers you wouldn't be in business. Remember that !

Super pleased with my new floor. Matching with my existing floor was perfect. Thank you to Ryan for your expert assistance. Kyle and crew did a great job on the installation, We will be using Hailo again when we do our upstairs! Terry & Sylvia ARancho Cucamonga, CA

The project took about 8 days to do the flooring on the dining/living room and hallway. We're happy with the results in terms of how Fernando and his crew did the job. Material we chose is from Floor/Decor called Woodville Natural Wood Plank porcelain tile. https://www.flooranddecor.com/porcelain-tile/woodville-natural-wood-plank-porcelain-tile-100581628.html?utm_content=M-Shopping&utm_term=&gad_source=1&gclid=EAIaIQobChMI3J_yj7CchAMVZUt_AB0pKAnWEAQYASABEgKROfD_BwE&gclsrc=aw.ds