Get Air Moreno Valley

Toddler time was amazing. My daughter and her friends had the best time they kept the kids really busy the employees there were so kind good with the kids.

Just had our sons 10th birthday here and everyone had such an amazing time. First and foremost gotta shout out the guy they had running our rum upstairs for the VIP room, GIO. Such an awesome, polite , and welcoming host. We had a really big, bougie, and needy group and he handled everyone like a pro. Constantly kept checking in on us and was actually excited about his job. I'm a business owner and I respect the hell out of that. He had true pr8de in his job. Bragged about all the new add ons and add one coming soon. He set the tone for the day. The kids had a great time. The venue was awesome. They replaced a lot of their old trampoline space with bouncers. Great idea. We lopk forward to coming back when the back area opens up. Thabks for blessing our son on his birthday and treating us and our guest like true VIP

Its really too bad that yelp doesn't let you chose 0 stars as an option because it would be really helpful for this review. We were so excited to take out, kids here for the first time and when we got there we were extremely disappointed. When you first walk in, there's only 2 computers to register at which we got to stand in line for almost 30 mins for. After filling out our registration, we stand in line to pay for our kids to jump. It comes out to roughly $50 for 1 hour. I mentioned a coupon that was available online and the kid had no idea what I was talking about which was annoying but whatever....After paying, were hearded like cattle over to this abandoned looking area with like 3 sets of cubbies and looking further back down the end of the building what looks like what used to be an arcade but now a sad dumping ground for old games that dont work. So our kids put their $4 socks on and take off. As im following them, I realized I needed to run out to my car for something and come back to find them and I just walk right in. It blew my mind that there was ZERO security or wrist bands or anything indicating that I was someone's parent and already paid which then pissed me off that I actually paid instead of just walking in since that was clearly allowed. What realllllllly concerns me is the fact ANYONE can just walk right in and snatch someone's kid! Again, ZERO security watching for people coming in and or leaving. Shame on you Get Air. That SHOULD BE TOP PRIORITY! I really want to pull my Karen card and speak to someone higher up about that. I didn't feel safe taking my eyes off my kids for 1 second bc of that unfortunate fact. After about an hour, my kids are dying of thirst of course so I brace myself to find a snack bar and spend $10-$12 dollars on a simple drink for them but to my surprise, THERES NO SNACK BAR. NOTHNG. NADA. ZIP. There are however empty vending machines conveniently located in the abandoned cubby/empty arcade graveyard area. So that was kind of Get Air to provide. Thanks for that. Not to mention, ZERO NADA ZIP soap in the bathroom. And empty hand sanitizer dispensers attached to pillars around the place. Which then leads me to think, every single person walking around in this building, hasn't washed their hands after using the bathroom INCLUDING STAFF. GROSS.....and my kids are literally swimming in a pit of foam full of germs. COOL. This place is DISGUSTING and after the no soap incident, I walked up to the counter where I paid and asked to speak to a manager and was told there wasn't 1 available to me but they'll let someone know about the no soap. Thanks kid with no name tag so I can't even name drop here. I will NEVER come back, allow my kids to come back and will let everyone know that unless you'd like to fear you're going to end up on a Netflix special where your kids been kidnapped in broad daylight, end up with hepatitis from how dirty it is, have your kids possibly pass out from dehydration because there's ZERO beverages sold there, and spend an arm and a leg while doing all this, DO NOT COME HERE! Im attaching my receipt as proof we did come today, im hoping someone will see this and do the right thing and refund my money. I really wish I would have provided photos of this dump but unfortunately due to my fear someone was going to snatch my kid if I wasn't watching their every move, I wasn't able to.

I've been coming to this location for a while, and it's always looked pretty run down. Recently, they had a change in management.And the place is looking a hundred percent better. The new manager is fixing the place up and the customer service has never been better. Thank you. Great time at the toddler time!

(Went a few months ago: here's my experience) This place needs to be shut down and redone. There are so many safety hazards and barely any staff to monitor what's going on. Kids can get access to places they shouldn't (like under the trampolines) and that is not good. Also wires are exposed all over, restrooms are usually dirty or out of supplies and if you look up at the ceiling it's practically falling. Can't blame the employees, but management definitely needs to do something before someone gets hurt!Update in May: a Karen messaged me to inform me that improvements have in fact been made ! Glad to hear it!

I love it's a large open space for the children to play. It's COLD ASF in here, uncomfortably cold. I provide supervised visitations so i am here 2-3 hours bi weekly. For over 2 months the vending machine had not been restocked on top of not having hot food or snacks to purchase. Some of the mats are ripped and coming up from the floor in the jump area which is hazardous. The restroom is always disappointing, I dread going in there. The ceiling looks to be coming apart. As a business owner myself I can tell when something is a money grab or when management is not passionate about the their business anymore. Can y'all at least turn the heat on 70°, 53° is crazy!

Great concepts. This is a trampoline park. They offer great party packages the birthday party rooms are equipped for your party needs . The rooms upstairs are cool because you can see the entire park. Now i think the bathrooms could be more clean and renovated. More security at the front door. This place services children so i think creating a better security system would be ideal. One cool thing they set up massage chairs around the park for adults to sit on and pay for massage while watching kids this is an awesome idea. Also again i would have to say cleanliness is an issue here. Parent's security is also a big one for me. Also not much to offer regular people whom are not a party.

I took my 14 year old grandson, and my 15 month old grandson. The one star is because we had the place to ourselves. It was a Wednesday. On the website or says the toddler section had ladders and other things. It had nothing but the foam pit. The foam blocks are covered with cloth. Lots of blocks had ripped cloth and looks like the kids pick the foam blocks, so there's pieces of foam everywhere. There are balls that look like my dog got a hold of them. The whole place looks rundown.The foam pits smelled like butt. The over all cleanliness was not good. Floors look like they haven't been swept, mopped, or vacuumed in awhile, yet the one employee was sitting and on his phone. IT WAS MUSTY, DUSTY, AND CRUSTY. We will not be going back.

This place is disgusting. Trash everywhere, even right after opening. Carpets and floors hadn't been cleaned only two staff members so nothing is being cleaned at all. Shoes can be worn in any area. Bathrooms had no paper towels and no slip on shoes to use while in there. Watch out for the gum ground into the carpet as you are in socks.. the two staff members on were very nice.. but definitely not a whole lot they can clean while checking people in.

So we came back to this location for a birthday party. And let me tell you. The experience was 100% better. There was only 1 person working and he did a phenomenal job. Very kind, attentive, patient and WORKED the whole night. He didn't just stand around doing nothing. He was cleaning,, stocking the cold beverages, moving stuff around all the while being available of the party that was going on needed anything. The place was overall clean. And will be going back.