El Pollo Loco

Amazing costumer service like always I love the food they are really nice they are fast with the food too.

im so tired of this place. Never add the avocado, never get my salsa's or dressing for salads. Like seriously how hard is it, likes yes lets send off chips and no salsa's. lets not add the avocado thats extra and forget teh drssing, literally every, single time. And yall want more money? for what? you cant even do the BARE miniuim. smh

Waited in drive thru for a long time, finally ordered. Got my 2 piece meal. The chicken thigh and leg were partially raw. Got mash potatoes instead of mac n cheese. Won't be back. Had to throw it away. Too far to go back. I hope they are checking the temperature when cooking chicken and not rushing to pull it out because there are a lot of people.

Service and food was on point today. We came around 11am to eat. But The ambiance needs little more cleaning some of the tables were dirty. But there was a table where two customer ladies with their phone LOUD as it can be for everyone to hear the nonsense they watch on their phones. I wished there was little more common sense of customers and keep their entertainment to them selfs. Is annoying to listen to other people's phone. Place is good overall.

Rude cashier at drive-thru for no reason at all. Asked to speak to the manager and she said she was the manager and just walked away. Her name is Camila. Someone get this "manager" some customer service training. Not going back to this Pollo Loco anytime soon.

Great service fast clean fresh and accommodating. Best place for a "real" meal. So skip other fast food

Omg we eat here periodically and are usually disappointed. Someone started managing the Madison store I think. The food was fresh and tasted so good!! The rice was actually cooked and not hard. The presentation was awesome and they got their ranch dressing back!!! Tyty. Will b back for sure

Me and my family of 7 came into this Pollo loco for dinner the front staff was very friendly, we were greeted as we came in and we used our Pollo loco app and got our $5.00 off with the cashiers help. Cashier made transaction go by fast and smooth with her help. We got our food promptly and food was hot and really good. We definitely recommend this location to eat in with your family.

The A/C was not working and it was really hot inside. The chicken was hot but they did not have any tortillas. We were given the wrong burrito. It was busy, orders took a long time to get out, service was ok but seemed like they were short staffed..

My food was good but there was no air and it was hot. There was no ice and they gave me the wrong burrito.