Einstein Bros. Bagels

Love this place. I was in the other day, they were super busy (as expected) there was a very nice gentleman by the name of Isaac that was very friendly and helpful. I would recommend.

It deserves a zero but that is not an optionI had to say my order three timesI wasn't asked if I wanted 1 or 2 oz of lox and the bagel sandwich was barely toasted, barely scooped and had one ring of red onion. I had to say my club number three times and then it didn't go through, but I use it all the time. The only positive was ice water was put together for me w a kid; that was kind, as well as the other employee, not the one on the register, gave me some cream cheese so I could have it on the bagel I ordered it with. I have never seen "Allison" spelled "Alicen" in my life. Also cleaning up to close in an hour is fine as long as customers still get the food, warm preferably. The recipe was missing most components of what I ordered. This employee represents a company that clearly doesn't give a shit about their customers. It was a joke.

My first time here. I walked in no greeting just stares of the employees with no acknowledgement. I waited about 10 mins before someone asked "have you been helped?" with a rude attitude. Nobody had asked before hand and they knew, is it too much to acknowledge potential customers and communicate. I understand the employees are busy but a simple acknowledgement goes along way VS silence and rude attitudes and stares. Also, the manager counting the register knew I was right there and a single word other than having a irritated demeanor will not be returning.

To be a new location, I definitely expect better service. I've visited this location a few times and I must say, today will most likely be my last visit. I just ordered a maple house breakfast sandwich, and specifically stated "substitute the pork for sausage," only to get home and there's pork on my sandwich. I absolutely DO NOT eat pork. This is the second time that these people have put pork on my sandwich after I ordered turkey instead. To make matters worse, they have no telephone number for me to call and speak with a manager, so this is yet another waste of $10. Not to mention, the customer service is not that great. That being said, I'm over this place.

We just went here and when we went there were 2 people behind counter and neither 1 of them acknowledged us. We waited till they were finished with there conversation, then one of them came over and asked what we wanted,so I said I wanted the maple cinnamon bagel she said do you want it heated and cut, I said no. I went next door and my husband ordered what he wanted got home and what did I find they cut and heated my bagel. Then my husband said they told him sorry but he thought they meant sorry for the wait. So needless to say it will end up in the trash because I was going to have it in the a.m. but once it's heated it will be hard tomorrow. So disappointing, I was excited to see they were opening up because I had these back east alot. I think the help needs training in customer service.