Einstein Bros. Bagels

New, super busy right now, but yummy food.This place needs some signage indicating where to order, like a "line starts here" sign. you walk in and there's so many people and they're all waiting for their order. I couldn't figure out if there was a line and where it was- some Stanchions and a sign are absolutely needed asappppp When I placed my order I asked how long the wait would be and was told "I don't know, we're so backed up that your name isn't even on the screen yet so I can't tell you". I don't think I don't know should ever be the answer to a customer, I would've honestly been fine with "people are waiting like 30 minutes to an hour", somethinggggggg, anythingg would've been nice compared to "I don't know" Ultimately I took 30 minutes to eat my order- not terrible for a Saturday morning! We got the Santa Fe and the Tasty Turkey, the food was very good! I like the selection of bagels they have to offer and will definitely be back to try more sandwiches. This place has absolute potential once they get their system down. Order ahead, give them some grace as they work on their process, and enjoy :)

Just horrible. They were out of every bagel besides like 2 kinds, and we waited about 30 minutes for two bagels with only cream cheese on them. Staff was not checking in with people who were waiting. There were actually more people just standing around than people actually working. I would drive an hour out of my way to NOT come back to this location ever again. Don't - just don't.

Thought maybe it was safe to give em a try now after they'd got the kinks out.Nope.Just door dashed a $60 Order and not only did the $20 + Bacon & Egg bagels NOT come with bacon but sausage instead, they didn't give me the hashbrowns that I paid for.Seriously considering calling my bank and reversing the charge.Really just not acceptable.At this point not sure if they'll get another chance.Costco has great bagels a helluva lot cheaper, and will be open soon right across the street.

Tried out the newest bagel place in Highland and I'm going to need to come back to see if their skills improved. When I first walked in, there were people behind the counter working but not one of them greeted me. I helped myself to an orange juice and waited at the register, I was the only customer.After fake coughing, one employee acknowledged me. He had a thick accent but at least he made the effort and said hi. The female that looked at me when I first walked in never said a word to me. Anyhow, the guy took my order and went back to training the female. The place is pretty clean and it didn't take them too long to prepare my bagel. The bagel itself was pretty thin compared to the location in Orange County.They were generous with the cream cheese and the bagel did taste fresh, so I was happy with that.Hopefully the staff improves of their customer service skills, a nice greeting & a smile really goes a long way.

This was PERHAPS THE WORST BAGEL experience - I've ever experienced. Ordered a dozen bagels online via the app. Had to wait at the store over 48 mins. Insane bad service. Lots of others were also waiting for to-go orders. Then they were even out of some basic bagels and needed to substitute. It was morning so there is really no excuse. They didn't offer any concession, apologies or otherwise to any of US. The bagels were 'ok'....but I don't think I can be an hour late for work, much less any other event I'm off to before ordering for pickup here again. NO THANK YOU.....

Came here on a Tuesday at 9:10am, only 2 other customers in front of me. Saw about 3 employees working. Place is super clean and organized. This place is take out only, no tables or counters to eat at inside. Abagail took my order and return with my order a Toasted Sesame Bagel and plain cream cheese ($4.58 at the time of this review).Pros: Good Service, Clean, prices to be expected, served coffee, breakfast sandwiches and burritos.Cons: Bagel is just meh, not as I had remembered back when they first open this chain. I'm from the North East and bagels and pizza have a unique texture and chew. It was a bit dense, like a reheated super market bagel. Sad to say, Yum, Yum donuts makes a better bagel, but none are close by.I'm willing to give them another chance, since nothing else is around and it could be that they are new and getting their systems in place. So, it's better than nothing.

This place was extremely busy when we arrived. People told me they had been waiting an hour for their bagels but since I was already there I decided to stay. They were right, we waited for about 50 minutes. They apologized for the wait and were giving out feee water bottles for the long wait. If you plan on coming be prepared for a long wait. I personally think management needed to prepare better for their opening however I do not blame the staff as their customer service was great given the circumstances. I tried the pizza bagel and the bacon, avocado and tomato egg white. They were both very delicious that I'd come back and order them again. Hopefully next time is much quicker!

People need to relax. They are a new business and are taking their time making the food, which I appreciate. Please give them some grace! I've had great service and tasty food every visit! :)

I went in today for the first time and didn't know what to get. The lovely cashier recommended me multiples options but I decided on the Maplehouse Egg Sandwich. When I tell you this sandwich was so good, I'm thinking of getting it again tomorrow. If you're into sweet things get it, if not get something else.

Walked away pleasantly surprised. Had heard they were very slow, upon opening, so we waited till they had been. Open a month. We went on a Saturday around 10:30am, ordered 2 sandwiches and 2 Bagels. Not only was the girl who took my order helpful when I had questions about "how to order", but our order was ready within 10 minutes.