Duane's Prime Steaks & Seafood

It has been 14 years since I've been here. This time around, reservations are made through Open Table. Much easier to go this route than trying to call directly to make an appointment especially when the holidays is a busy time. Upon arrival, we were seated and greeted by our server. We were a party of 4 and 3 of us ordered the rib-eye and once the organic half chicken. Sides were asparagus, salad, and bake potato. Everything you order is a la carte and all cooked to exactly how we liked it. The ambience is very classy, romantic and well decorated; after all, it is the Christmas season. Beautiful decoration of Christmas trees and lots of lights surrounds the entire restaurant and in the entrance checkin area of the hotel where Duane's is located inside. For me and my family, coming here for us, would be for a special occasion that would be celebrating. If you do valet parking near The Mission, Duane's also validates your parking ticket at a discount rate.

Hello, I wanted to get back to you regarding my recent experience at Duane's for my company Christmas Party dinner. First off I had 19 guests and the service was really slow. I also noticed that the $95.00 per plate charge was on every menu for my guest to see which I thought was really tacky. My guest arrived late because of the parking situation and how busy it was. The waiter made no effort to find out who was incharge of paying the bill and was willing to give it to any of my guests. I was also disappointed that at the beginning of the dinner the waiter had to tell everyone of my guest that the price per plate was $95.00 per plate twice. I was very upset at this since they were my guest and they didnt need to have this put in their face. By the time we received our French onion soup they were cold and the time frame from the receiving the soup and the dinner was about 45 minutes. The service was very slow and I have never eaten dinner at a place where the service took this long. I made this reservation back in September and looked forward to being taken care of by Duanes Restaurant. I paid over 4,000 for the dinner and I felt like there was not effort on anyone's part to make sure the service was good. This dinner was the worst dinner we have experienced on any Christmas dinner we have ever had in the last 15 years. I also noticed there was a 20% tip built in to the bill which I felt was not deserved by the way we were treated. I had to tell the waiter to give me the bill because he didnt know who to give it to. As I was signing my check the person helping the waiter was complaining about being overworked and she was spread thin. All this infront of the guests! My whole experience was a total waste and I should have booked somewhere else. Not sure if there is anything you can do for me about this? But as for now i will never be back. Now I will have to apologize to my guest as soon as I return to work on Monday. I just wanted to make you aware of my experience so you can talk with your staff or managers and improve your service for people that are spending as much as I did.

I was so excited to see the lights and enjoy a nice meal. My oh my did management have different plans. First, they were late even opening, so we sat around waiting for someone to show up to the front desk. Finally after somebody did and we get seated, we are sitting around waiting just to ask to see a drink menu. Drinks finally showed up some 10-15 minutes later, we tried to hurry the process along and just order food. Food comes, it's not even cooked properly. Spending 100 bucks for it to come out undercooked, then having to send it back, without any kind of check from the waitress. The final straw is as we're trying to get the bill to pay and leave, we're told it's time to leave and we have exceeded our time allowed to stay. So I guess management only cares about you leaving on time, no regard or care or apology was offered for management for the late opening, late orders, late staff, undercooked food, or for trying to kick other patrons out based on time limits. Save yourself the money and horrific experience, especially for the holidays, and go literally anywhere else. Management made an already terrible experience even worse with their lack of care and responsibility.

Went for a birthday dinner and had an amazing experience. The steak was perfectly done and the drinks were strong! We had a wonderful server and they were very attentive. The restaurant was very clean and aesthetically pleasing!

It's been awhile since I've been to Duane's but it was still 5 star . All the staff were friendly and provided above excellent service from the hostess to the gentleman that cleared the table. Our server was extremely knowledgeable about the menu including the wine list. The menu changes seasonally so there's always something new to try. We had the Kobi cooked on a stone at our table. It was a fun experience and just melted in our mouths. The hummus was amazing as well as the crème brûlée. Paired it all with a bottle of Pinot Noir. Duane's will always be a go to at The Mission Inn.

Went to Duane's for an anniversary dinner. Was greeted by Crystal. Was told to show a reservation #, which was never sent to me. I showed Crystal the confirmation text verifying I made the reservation. She rudely told me she couldn't help me unless I had a reservation #. Then she proceeded to ignore me and started helping others ! I then left and ended up at Longhorn's steakhouse ! Longhorn's treated me like royalty and the food was amazing!!! I will never go back to Duane's due to bad customer service !

Decent is the word. Yes you're going to spend a lot of money here therefore you're hoping (not going to say expecting) for better quality of food, after all it is AAA Four Diamond Dining. First, they opened late (we made reservation) - good thing there is a bar right at the entrance so we have few drinks and few appetizers (we're hungry). Second, the hostess doesn't look happy, no hello or smile or even acknowledge upon us checking in. Third, the steak, fresh & perfectly cooked med - but somehow dry & the potatoes is dry too & room temp (the butter & sour cream are not even melted). The goods part are: 1. Our waitress is wonderful and delightful attentive to us, 2. The decors is old but somehow make it abit cozy and warm. And 3) others than steak & potatoes are quite tasty. Plus 4). When asked, I told our waitress of what I think but ensure her that's aok, she gave us a dessert complimented. After we left, we walked straight back to the bar and ordered more appetizers and more drinks.

Can't say enough about this place! A real gem with all the great feels of an elegant chophouse dinner!! All items are a la carte so it's a better pick and choose style of dining! The service was great, Mario was on point all night and was very patient as we had a new baby with us. The menu was explained along with drink and wine pairing recommendations...being in the food industry I can appreciate the nostalgic feel! Overall experience was great, yet again! See u soon Duane's!

Came here for a surprised birthday dinner with my husband and I was very happy with my time here. The drinks were strong and good, the food was tender, soft and had great flavor. My husband made reservations and it was easy check in, had no issues. Our waitress and her assistant were great and attentive. All in all I was very happy with my time here

I took my wife here for the last few anniversaries and valentines days since there is not a whole lot of fine dining in the region. The food never disappoints! The ambiance is upscale and fancy. Despite some people showing up in T-shirt's and jeans, most wear professional casual. The center cut filet is amazing and always cooked perfectly. My wife loves the steak Diane. We enjoy the crab cakes and selection of desserts. Our favorite drinks include the Last Word for me and the Painkiller for her.-1 star for pricing. I grew up in Newport Beach and enjoyed fine dining. We still go back often and never pay prices like this for steaks, seafood, lobster. $75 for just the filet and no sides? $26 crab cake!-1 star for service. Valentine's Day they automatically hit you with 20% tip and the guy we had did not deserve it. This last Friday we had a nice woman who kept us waiting forever. Drinks and apps were quick, but we probably had our entrees for an hour before she came back to check for dessert. Either she had too many tables assigned to her or she just couldn't manage. The other tables were not happy either. She took the dessert menu from us once we ordered and passed it to the table across from us. Again, very nice but not efficient with checking in.Spent $300+ tip for 2 of us. 6pm reservation and left by 9pm...easily 1 hour longer than it should have been.