Crumbl - Riverside

READ THE REVIEWS! CUSTOMER SERVICE IS AN ISSUE!!!! ZERO STARS TONIGHT!!! I'm watching the Crumbl crew talk sh** about me as we speak. It's 7:30pm on Monday, 27 January. Here's the story. I walked in to grab a small treat for myself. As soon as I walked through the door I said hello to the curly haired kid. He just looked at me and didn't respond so I said hello a tad bit louder and looked straight at him to wait for his response. He did a little head snap as if to snap out of a trance, then chuckled and said "oh, yeah, hello." I asked if he was ok and he didn't respond. Then I pointed to the mini cookies and asked if I could purchase them all as a package. He looked at me with the same blank look on his, but did not respond. Because he looked out of it, I asked if he was high. He just stared at me and chuckled. I asked him again about the mini cookies and he stuttered his way through an half answer I did nit understand. He looked over at a tall blonde young lady who quickly jumped in to help him out. He then retreated to the back where he stayed until I left. I would have left it at that but when I got my order I left and stopped to hold the door open as a large group (or rush) came in. As I stood there, I listened as they bad mouthed me in front of other customers for questioning their customer service. Ms. or Mr. Manager, I provided you the time, the day, and description of the employees. Fire them! Whether high or just terrible at customer service, they shouldn't be working for a company that prides itself on exceptional service and quick order fulfillment.The only thing I can offer up in their defense is that I am a Gen Xer. I got my first real job as a box boy when I was 10 years old. My boss told me two things, don't cut my fingers off while breaking down boxes, and greet every customer as they walk through the door, give them your name, and tell them to ask you for help if they need anything. I guess Crumbl employees have a different definition of customer service than what I was taught. I'll get my cookies elsewhere from now on.

The girls here were awesome! Cookies and 3 leches was great! I was also able to try the customer pick, the strawberry crumb cake.... Super delicious! Thank you!

I have been going here since 2021 and have never ever ever had a bad cookie. They are the best. I use them at times as rewards for my students and they love them!!!

BEST COOKIES IN TOWN!!!!!!!i oder on the app i went run some errands and they sent me a notification saying that my order was ready, i walked in to the store full of people and i thought to my self great i am going to be waiting here for a while and to my surprise the call my name right away! i was so happy

Crumbl Cookies make for a great treat to bring for special events. I absolutely love their branding, which is similar to another local cookie like shop in the area. The packaging is so cute.This cookie shop is located at the Riverside Plaza (just off the 91 freeway and Central Ave.) - in front of the Regency theater - so parking can be a hit or miss. They have a couple of To Go parking spots right at the front but I've found that other people take them, even if they're not inside the shop. The do have available parking in the shared lot near the Nordstrom Rack or Trader Joe's / VONS side.Ordering is simple. I have their app and it's super easy to use. I do like the interface as well.Service is really quick here too. You're in and you're out with your cookies within 5 minutes of placing your order.

so good love the spot but kinda slow service but nice people. the cookies can sometimes look messed up

cookies are good just don't pre order bc it doesn't mean you will get every item you have payed for bc they will not reserve them for you

The cookies were delicious. Going to have to give them 5 big booms.Boom! Boom! Boom! Boom! Boom!The kiosk was super easy to use and the employee got me my box super quickly. Store looked clean and the bakery section was neat.

The employees are so freaking sweet...every single employee is such a delight to talk to

The past few times I have been here were quite disappointing to say the least. However, this most recent visit was awful. I opened the box immediately and the chocolate sauce and mousse on the skillet cookie was not as advertised. I ordered on the app and walked into the store within seconds, it was a little too fast. The cookies were very lazily made for no other customers being present. The overall workplace was not the cleanest. It was much worst once I got home and tried the cookies -- the skillet cookies were as hard as a rock, as if it had been sitting out for days and the mousse cream had an awful taste that tasted like it had been sitting out or gone bad. The first time I had the skillet cookies at another location was much better and this was not the same taste at all. It was not edible at all, and what a waste for such expensive cookies.