Crumbl - Eastvale

My complaint is more towards corporate and management of this company. I haven't been to Crumbl in two years. I decided to try them out today. Biggest regret ever and I wasted my money. I didn't know you had to order your cookies on the tablet now. Before, I would deal with a cashier. I walked into this Eastvale location and the customer service was lacking. I was just standing there waiting for one of the workers to acknowledge me and come to the register. After a few minutes of awkwardly standing there at the register, I eventually seen the tablet where you place your order. I placed my order and I had no idea if my order went through or anything. The two workers who were there didn't talk or say anything. It was awkward. Another customer got irritated with the service when he came in for his pick up order while I was waiting for my order. This company needs to train their associates better. If the associates are busy at the moment, they need to communicate with the customer. The cookie and cake that I bought were bland. They weren't that good. Maybe there's too many preservatives and horrible ingredients in the cookies and cakes so they are lacking?? These cookies and cakes don't taste fresh or real. I don't get the hype of this company. Sorry for being a Karen but corporate needs to work on their company.

I placed an order for curbside pickup this evening for one cookie. And waited for 15-20 mins for no one to come out to bring it to me. Terrible service and also terrible curbside parking location. Never coming back to this crumbl.

Dead fly in eggs. wasn't there long enough to see if they just fished out the dead fly n continue to use the eggs or if they just toss the whole thing into the trash.-FYI I already sent an email to crumbl about 2 weeks ago about this and they never replied....

This is a great location. Even though the cookies are overpriced, and loaded with sugar, they are delicious. This location is not overly busy even though it is in a very prime area and the service is very quick.

Thankful for mini packs! Located in a very popular shopping center with so many dining options. First time visiting crumbl myself and was surprised by their ordering system. On the screen they display the flavors offered that week. You place your own order at the register kiosk and then wait to be called. We opted for the mini 3 pack as it's perfect to try different flavors. The cookies are very sweet but the minis are just the perfect size!

5 stars for customer service. This baker in the photo is always so welcoming and has the best personality! Every time we come in, I always hope that he is working because he is so patient and friendly. My daughter gets so happy when he calls her name for cookie pickup and he treats her like a normal adult customer, asking if her order is correct and if she needs anything else and she gets so happy! Thank you for the great experience. The chocolate chip cookies are amazingggg too

Can't go wrong with Crumbl cookies. Our favorite has the chocolate chip! I think all of the stories that I've been to are clean, especially this one

They have good customer service and when you go in they greet you and they help you when you ask and you can see the cookies on display

Great customer service! Delicious cookies! The vibes are always good walking in. My kids always love walking in & seeing the workers in the back.

Crumble Cookie ( this location in particular) offers an amazing selection of delicious and unique flavors that are simply irresistible while providing great customer service. Each cookie ( in my experience) has been perfectly baked with a delightful texture. The customer service is outstanding, making every visit a pleasure. Highly recommended for any cookie lover!