Copperlocks Grill

I had never heard of Copperlocks before but decided to give it a try. This is the place off Green River in Corona. I ordered two burgers and, while waiting in my car, I noticed through the window that the cook was handling the food without gloves. He slapped the patties onto the buns, wiped his hands on his apron, pressed the buns together, wiped his hands again, placed the assembled burgers into the bag, then wiped his hands on a wet towel sitting on top of chopped lettuce--before wiping his hands once more on his visibly dirty apron. All of this was done casually while he chatted and laughed with a female worker.When she brought the food to the drive-thru window, I refused it and politely requested a refund. I explained my concern about the lack of gloves, to which she responded that they never wear gloves--that's just their procedure. She then became defensive, refused to issue a refund, and told me to speak with the owner the next day if I wanted my money back.I never returned and never will. That place is unsanitary, and the service was terrible. I will be sharing this experience on my company's social media and informing all my friends and business partners. As a member of the Corona Chamber, Rotary Club, and Elk's Lodge, I will make sure they hear about this unacceptable food handling and poor customer service.

To the Owners and Staff,I recently visited your newly opened establishment and decided to give it a try. I ordered a burger and fries and pulled up to the window to pay. When I asked for condiments, I requested a side of ranch, only to be informed that it cost an additional $0.50, which I hadn't noticed posted at the drive-thru window. I politely declined the ranch due to the additional charge.I ended up waiting for about 10-15 minutes before a staff member returned to ask what I was waiting for. I repeated my order, and she walked away. A minute later, she returned with my food.I thought to ask if, considering the long wait, I could be given a complimentary ranch, but I was told no. While I understand that charges for extras are standard, I feel that such a small gesture could have made a difference and would have kept me coming back. It's often the little things that leave a lasting impression.I hope my experience can be taken into consideration to enhance the customer experience moving forward.Best regards,

Great place for breakfast and lunch...with lots to choose from and all are full of flavor. Pastrami cheese fries, breakfast burrito and bacon avocado melt have all been delicious!

If they spent a few cents more and used healthy greens instead of white iceberg could have actually been a decent salad. I was excited about this place now I'm reconfirming why I never go. Also the drive thru is insanely slow.

Initiate Happy Food Coma. The service was great and the food outstanding. Now I gotta try more On the menu!!

Happy to have found this place! Chili cheese fries and burger were on point. So hard to get great food nowadays. Location was clean and employees friendly, just an added plus.

I can't say this place is bad- cause the burgers are very good! The fries are ok- not bad, the thick fries are just not my style. They have that good ice too! Only thing is $16 for a combo is pretty steep. I get it, it's not a big chain and the quality is good! But Honestly I only come here when I'm alone cause spending $100 on burgers for my fam is a no go!

Been here a few times and each time has been very good. Friendly service, great prices, tasty food. So far I've had the breakfast sandwich, grilled chicken sandwich, tuna melt, fries, zucchini with some ranch (yum). Plan on trying way more in the future. I really like that it comes out fast too.

Amazing clean place ! Without a doubt one of the best place, we have tried. Owners go beyond and have the most customers friendly service around.The food delicious

3rd and last time going here. Yep that is a Copperlocks special. Salad on toast with mayo dressing with bacon bits. Less then 1/2 a piece of bacon.