Cafe Rio Fresh Modern Mexican

Still Love the Food, But Disappointed With ServiceI've always enjoyed Cafe Rio, but today's experience left me a bit bummed. First off, I was disappointed to find out they no longer offer 50% off on Mondays for military members--that was such a great perk. On top of that, the service today wasn't great. I'm not sure if it was just this particular server, but I felt like she wasn't really listening to my order. She kept skipping over things I asked for in my two salads and barely gave any scoops of the condiments--each bowl got maybe three sprigs of cilantro. I also requested half chicken and half steak in one of the salads, but when I got home, I realized I was charged for extra protein, which just confirmed that my order wasn't taken correctly. I still like the food here, but this experience left a bad taste in my mouth. Hoping for a better visit next time!

Food was excellent, savory, pack full of flavors. Friendly and personable crew.Average level of noise and perfect atmosphere. I wish we had this in Honolulu!

Despite being listed on the website during ordering online, the prep staff failed to make wheat tortillas the night before so they weren't available. Can forgive running out, but just not being prepared is unacceptable. Hopefully next experience will be better.

The food looks like shit. The sauce is look old. They literally have a film on top as if they were made this morning and untouched all day. And then the employees have nerve to look you in the face and ask you if you want that crap on your food and then you have to weed through everything cause you're starving and find what you can put on your plate and then you charge $73 for this malarkey. The owner should be so ashamed and embarrassed. This place is disgusting. Teacher employees to actually wipe up their stations in between maybe every couple customers and not wait for 100 people to pass through to look like a wild animal through food around on your counters before you wipe them up as your serving people off them that would be nice. It's ridiculous when you can't even pick half of the products to put on your plate because of how disgusting and outdated they are.

The food is delicious and staff is nice. I'm confused about why they don't have at least 4 stars on here. I've never had a bad experience.

We eat here often- food is delicious, and the service has improved and been very helpful. Great place to eat!

It's always SO good! We've been going to Cafe Rio for over a decade and still absolutely love it! We are there a couple days ago, got there just about the time they opened! Everything was obviously very fresh. My sister and I both had the sweet pulled pork salad with the tortilla in the side. We don't like it too soggy, and it's amazing dipped in the tomatillo dressing. I swear I could drink the stuff!! The woman working was so friendly and took great care with our order.

One star for how disappointed I am with this location. We come here often. Yesterday we came for late lunch, almost 2 pm. The reason for one star has absolutely nothing to do with the one and only amazing employee, HALLIE managing the entire store ALONE. For the hour we were there I watched this lady remain professional, greet and thank every single person coming and going, accurately and quickly get everyone their orders, run the register, refill all the food she was serving as it ran low on the line, to go orders, handle an applicant who came in for an INTERVIEW, with nobody available to interview her, and she never ever showed an ounce of frustration, or became flustered one bit. She was friendly and courteous to every single customer. Some customers rude and complaining about the obvious shortage of staff, entirely not Hallies fault. We thanked Hallie for her hard work and I left a tip that hopefully goes only to her. I recognize Hallie from our past visits to this restaurant and next time we go in, hopefully she isn't as busy and I can suggest another place for her to work. She seems very capable and would be a great asset to any establishment! Someone needs to go recruit her! Employees as hard working as her are a dying breed!

Quick service! Delicious pork barbacoa meat tacos, rice is ok, beans good...sweet deals on Tuesdays! Get the app for discounts! Ambiance is casual Will be back

Great food, great service. Only complaints, they are almost always out of steak, and the music in the dining area and behind the counter can be so loud I can't hear the staff and they can't hear me. Especially when they are wearing masks over their face. The staff is always very courteous and professional.