Big Top Rentals

Always so wonderful. Quick and easy service. And they really work with you to make sure you have what you need.

I didn't book service with them. BUT their customer service was wonderful. They were very sweet and understanding of me booking with another company. I will definitely be reaching out for my next event.

I love everything about Big Top Rentals. Sarah has helped me coordinate a few events at my home in the last 6 months and she is super professional and very accommodating. I will definitely continue to rent all of my tables and chairs from Big Top!

Amazing company to work with. Easy process from start to finish, professional service and everything we rented looked great. Sarah is the best and we will definitely continue to use them!

My mom used to work for Big Top Rentals for almost 20yrs.I'd recommend they do an awesome job with decorations to putting up the tents and tables if you need them for special occasions.

I was completely mesmerized at how beautiful the reception area was set up for my wedding on 9/2/17. It was the best tent set up ever and the chandeliers were so gorgeous! Kaziah was very nice and professional, and if I needed something changed or added last minute- she was on it with no complaints. I was able to verbally describe my vision and they were able to come out and make it happen. Thank you so much!

My fiancé and I are getting married on Sunday. My fiancé spoke to Big Top Rentals to get a quote for our tables, chairs and such. We received a few emails and we spoke multiple times. We received a confirmation to sign (which we never signed) We were originally told that they don't deliver to redlands, where our venue is, so my fiancé called and spoke to someone telling them we were not going to go through with them and that we found another rental company. 6 months later!! They charge our account for over $1700! Putting us negative in our account and forcing us to pay over $500 in over draft fees. For 6 whole months after we canceled we did not receive any emails or phone calls from Big Top Rentals. Communication was silent. And then 3 days before our wedding they charged us! We now have less money for our honeymoon because Big Top Rentals did not cancel our order as we requested and did not communicate with us after that.When we canceled with Big Top Rentals months ago, we went with Ricky Rentals. They have been emailing us periodically to remind us of payments, they have been giving us phone calls to check in, and the week of our wedding they sent an email to as a reminder of the event and our booking. Big Top Rentals has not done any of that once. Once the order was canceled they didn't call or email anything and that is bad business. This company is not organized nor professionalMy fiancé called them telling them that she would like a refund. The guy she spoke to hung up on her. And when she called back later, they told her they were going to refund her. I called the next day to speak to a manager and the guy answered the phone and had no warmth or good customer service. Once I spoke to Lilie, the manager, I explained to her what happened and she interrupted me and started blaming us and getting defensive. She ignored the fact that my fiancé called and asked for the order to be canceled and also lied to me about the fact that they told us they don't deliver to redlands.If you are looking for a rental company for your event or wedding and don't want to be stressed and be put in a whole because of incompetence then Big Top Rentals is not the place for you!

I had contacted them back in February for an event in December and received a written quote. I recently contacted them to verify everything again since the event is getting closer and they told me they would not be able to complete my order as quoted. Apparently I had spoke with a brand new hire and he had told me the wrong information then he had the nerve to try to imply that his mistake was my fault. Anyway beware and make sure you are talking to someone that has experience.

Very prompt responses. Always on top of my requirements and flexible to changes and additions. They worked with drop off and pick up times that worked for me. Will use them again.

Can't recommend this business enough! They communicate clearly and quickly, are honest in their prices, and flexible to accommodate us as customers. From the administration to the workers coming to set up our tent, it was a great experience. You can trust these people.