Bayside Watch & Jewelry

Bobby absolutely most amazing customer service A win win for any jewelry or watch issues Anyone would be fortunate to meet someone as kind.

Paid $32 for supposedly a new battery with a one year warranty. A little after one month, it stopped, so I took it back. They refused to accept it, blamed the watch/company, and also managed to worsen it by completely dislodging a piece of the face. They are disloyal to their own policies and mistreated my delicate watch.

My husband and Father-in-Law have been going to Bayside Watch & Jewelry for years!! The owners are AMAZING! My husband just last week surprised me with a beautiful cross necklace and I absolutely LOVE IT! My eyes were filled with joyful tears! Thank you so much. Our family appreciates you! Highly recommended! If you're looking for watches or a special gift for your loved one... They will take good care of you!

Summary: Stay away!( January 2022)We were headed to the Tyler Galleria to purchase some sneakers. I remember my wife saying her watch bracelet needed some adjustment so we took the watch along. Owning a few watches between us, I could do this simple task. Unfortunately my smallest jeweler's screwdriver is still too large. There are 18 or 19 watch and/or jewelry shops in the mall so plenty of options to get quotes. The first stop quoted us $25. Our second stop was Bayside. There were two guys in the shop. A lighter skinned guy (LS) and a darker skinned guy (DS). I asked LS how much to adjust a stainless steel watch bracelet. I even pointed to similar watches behind me inside the display shelf. LS said $10 to $15.DS took the watch and went towards the back to adjust it. The job took 2 minutes, maybe 3 minutes tops...you get the point. DS hands the watch and says that it will be $50. Wow! Are you kidding me?!My wife and I had to briskly debate with these two regarding the pricing bait and switch. At some point in the middle of the debate, LS said $30 and I stood my ground. They said nobody could adjust a Cartier in this mall LOL. It's just a screw! Check my photo. LS said $20 which is still higher than the quoted $10 to $15. I handed him the $20 just to get away from this place. In hindsight, I should have just purchased the Burgeon 1.6mm jeweler's screwdriver from Amazon. Lesson learned. To the owner of Bayside: If you dispute my experience above, please upload your security video with audio to prove me wrong.

Mo took my mangled up chain with my cherished cross to task. I needed something thicker but the chain was mated to the cross I bought in Italy. He found a way to get me a stronger chain, set me up right! The price was good too! I'm pretty happy!

I would like to thank Bobby (I believe that was his name)! He was the only person that was able to fix my Rolex in the area when no one wanted to bother to adjust it at all. (Other places want special treatment) Made it super easy for me. He also has a great selection of high end watches, to very nice time pieces. I was in the area and had my watch adjusted. I appreciate the help! I appreciate the help. I love my watch & finally get to wear it more often! No longer loose on my wrist. Thank you so much! As I mentioned to him, will be back soon for some more high end watches, inshAllah!

Consistently great service and pricing! Each time I've come here I've always got what I wanted with no hassle or upselling. Repairs are always done fast and on budget.

Bayside helped with my Nixon 51-30 today.Very knowledgeable and helpful.Also quoted me great prices on a couple watches I am interested in. Thank you guys for the amazing customer experience. I will be returning for my watch needs and maintenance.

Best service around!!! My family and I have been going here for years to repair our jewelry it never will be a disappointment !!! As well as amazing customer service, thank you!

I will not even give this place one star. What a sham and what a joke. Never been treated liked this from a watch store. They took my simple battery repair knowing it would comprise and ruin my GShock GB 100. They took my money and gave me back a broken watch. Said I need to call Casio. Do not trust this place, what a joke. 500 dollar watch ruined and they made 40 buck... whay a complete crap show this place is...