Aldo Shoes

Great customer service received from Janet for a special online order. In and out in 5 minutes.Just what I like fast/easy purchases.

Love the staff here! I came in last minute shopping for an event, not only did they help me pick out a nice pair, but they went above and beyond making sure I was 100% happy with my purchase. Management here is top! Very friendly and kind. This branch loves their customers! Truly appreciate their service. A business with heart.

Came shopping for vegan shoes for work, the representative was very helpful and attentive to my interests. I didn't get his name but thank you for your help!

Amazing service, young man Luis helped me find the perfect shoes & how to make them fit nice & smug for my event, girl at the register was very nice too!

I called to get a a simple yes or no question answered and I held for 25 minutes for the girl to say "no" immediately and respond as if that was the first time I asked my question. All I could do was laugh at this lack of customer service

I went in looking for a black purse for everyday use. Naomi was working and she is a total ROCK STAR!!! She helped me pick out a great bag, and she was very kind and efficient. She's the only reason I'm writing this review. Thanks girl!!!

Receipt clearly says return within 60 days... so I get it. Although I do not expect shoes to last a lifetime, I do expect shoes I paid $80 for to last more than twice . Shoes I bought here broke ( came unglued) on the second time I wore them. Manager would not do a store exchange . I learned my lesson ... will never buy from here again. CHEAP Quality and not worth it!!!! One star rating is only for the other pair I bought ... I won't be going back

Very bad customer service, I went there twice this week, at different time, same thing every time. They make me feel like I was asking for free shoes I would never go there again.

I'm writing this review to express the level of disrespect the "so-called" store manager, Breanna had towards my parents. My father bought shoes less an a month ago, gave them a shot, wore them and noticed that one of the shoes hurt his feet. We buy ALDO's all the time and since this was the first time he experienced discomfort, he decided to take them back. She neglected to refund the purchase, according to company policy. No worries there, if that is the store policy but the level of attitude and failure to conduct business in a respectful and kind manner is UNACCEPTABLE. But it gets worse... My dad was able to exchange the shoes for another pair, but out of spite, Breanna gave him 2 different shoes at the time of exchange. One shoe was brown and the other was black. He didn't realize it until he got home. My parents then had to go back to get the correct shoes. They dealt with Janet and she was able to kindly help them out. Totally different attitude then the other one. I called the store today, Breanna refused to provide me with the district managers contact info. It was a struggle to get her to take my name and number down to pass along to district manager. She knew why I wanted to escalate the call. RESPECT NON-NEGOTIABLE. I'm waiting on a call back.. today is 12/1. I will not stop until I speak to upper mgnt on this situation. This is my date stamped preliminary statement.

We just went into Aldo at 2:00pm and the only shoe they had in my sons size was a display model and there was a major and obvious flaw in the pattern of the shoe which was unacceptable for $125 shoe but if it had been discounted it might have been tolerable. The employee said he was unable to discount shoes. Which may be the stores policy, however, they shouldn't try to sale you an inferior product at the same price. They may want to consider staffing the place on the weekend with someone with more authoritty or if it is the stores policy they may want to reconsider their policy on discounting flawed shoes. The male employee was very kind and hardworking. This is not a negative review on the employee . He just was adamant about not being able to discount shoe.