Potbelly Sandwich Shop

Happy to have a my favorite sandwich place back. I was very apprehensive returning to the establishment after my previous horrible experiences. I spoke with the manager he was professional and seemed genuine. I still gave it some time before returning and the experience was good. The staff was courteous, professional and the food was made correctly. All I can hope for in the future is continued proper service.

Ordered dinner in tonight from Potbelly. I used their website to place my order. The basic ordering was easy but checkout was frustrating. I put in all my information and then was forced to create an account which then caused me to have to renter info. This created a delay in getting our food. Aside from that frustration, our food arrived and we ate. Our orders were correct and the sandwiches were good. The sandwich had a lot of meat on it and the flavor was satisfying. I recommend the food but not the ordering process.

My sandwich was kind of sad :') $17+ for the teeny sandwich, soup, and a bag of chips! (The prices were inflated for grub hub). Pretty sure I requested topping additions that weren't added. However, the quality and freshness of the bread and meat were great! I've heard good things about Potbelly so maybe it was just a big order and a bad day!

I've come here several times for lunch since I work right around the corner. The crew is always very courteous and fast getting your order taken care of. I've also done a couple of catered orders with them and they always come out 100% right.

I use to love ordering from this sandwich shop until I discovered a hair in my sandwich tonight. So gross and unsanitary. I won't be ordering again.

We ordered on the app last night a box of sandwiches for my son's birthday party to pick up today at Potbelly Bothell.This morning we got a call from the manager of Potbelly Redmond who informed us the Bothell manager had an emergency, but the Redmond shop would fulfill our order & deliver it to our door.Our sandwiches were here right on time, delicious as always, and all our guests asked us about Potbelly since they really liked the food.We were very impressed with the customer service of both shops! We loved Potbelly already, but after today, they're on a whole other level regarding customer care in our book. Thank you!Also - if you're looking for a recommendation: get the italian with hot peppers

I've been to this location twice and both times, the service was friendly and the sandwich was fantastic!As soon as I enter, I am greeted with a genuine kindness, and asked how I can be helped. I know this seems pretty much what should be expected but hey, compared to other fast food places I don't always get welcomed this way so it means a lot to me. I usually order The Wreck, and this location does it very well. They include all the ingredients with no mistakes, and the bread is perfectly toasted. The restaurant and bathrooms were clean, and there was even outdoor seating which was very pleasant to sit at while I enjoyed my sandwich. I'll be coming back when I'm in the Redmond area!

Potbelly re-opens after months of closure. I was lured back with a coupon after my previous bad experience here. Well nothing has changed. Online order placed at 11:45, the website says ready by 12:07. I show up at 12:10 and wait. and wait. and wait until 12:27 then finally asked where my order was. With attitude I was told they were very busy. I had to inform the lady that my sandwich was sitting on the back counter along with all of the other to-go orders they failed to bag up and set out on the pick up shelf. So the once warm toasted sandwich was stone cold, sitting on back counter being ignored for 20 minutes. No apology, no acceptance of their neglect. Stay away if you need to pick up and eat a sandwich on your 30 minute break. This place is a joke.

Potbelly is a pretty decent sandwich shop. Definitely one of the better chain sandwich shops and super high quality. We decided to stop in for lunch yesterday since we haven't been to Potbelly in a while. I had decent expectations knowing I remembered liking Potbelly before. We came in at noon and it wasn't busy at all, so they took our order immediately. It was super hot inside the shop, and also really smokey from the oven they toast their sandwich's on. Every sandwich here is toasted and hot after they put meats and cheeses on, which I do enjoy. Our food was all delicious, they had a little bit of a confusion with online orders and our sandwich, but it was quickly resolved. Overall I liked Potbelly and would recommend trying it at least once.

Used to love coming to this location. I made the mistake of saying everything but mayo/mustard. She placed the hot peppers and I panicked and said can you just remove them. She gave me the most annoyed look and removed them. Then her name badge kept grazing all the ingredients and I mentioned that her badge kept touching the sandwich. She again glared and said , so do you want me to make you a new one?" I told her I didn't need a new one, but thought she would fix her badge. She continued and on to my 2nd sandwich with her badge/apron touching my sandwich. She didn't care. The manager joined in and asked if I needed it remade. I didn't, but he never corrected her badge/apron issue, or apologized for her attitude. I will never go to this location again.