Wexford KinderCare

KinderCare Wexford is the most poorly managed daycare I've ever seen. My spouse and I had our son enrolled in a KinderCare in Sterling, VA where he was happy. When we relocated to Pittsburgh last year, we figured the care would be similar when we transferred him into this KinderCare. We were so wrong!The worst thing is the director. She sends emails at least once (sometimes two or three times) a week asking parents to keep their children home. If she doesn't get enough "volunteers," she will close your child's classroom for a day - or two days - or even three days a week. The reason for these frequent closures surely cannot be that every teacher quits or calls off, but I believe she is a terrible manager, and good teachers leave or do not wish to work for her when she recruits. I fear she's created a reputation in the area, and good teachers aren't willing to take her job offers because she has created a hostile work environment. The children are the ones that end up suffering with all these frequent days off, and working parents (who are paying roughly $18,000.00 per year per child for the service) have to make snap last minute desperate decisions about what to do with their kids on a day that a room is closed. One time she sent at text message to parents at 8:10am. We had our son in the car seat, and we were on our way to the daycare with him when she closed his room with no notice. She appears terribly unfriendly, and we observed her wearing inappropriate political "Make Wexford Great Again" swag clothing to the parents' night. The center director's communication is awful, too. She frequently sends emails to parents with wrong dates and attachments, which causes confusion. Then she sends corrections that are still wrong. Usually she'll send a third message in all caps when she finally gets the dates, times, and spellings right. She even sent us one email that our son's room was closed, then proceeded to send a second email about a fundraiser within that very same hour. Who feels like giving anybody money when you're not getting the services the daycare promised? She also got us to sign up for Soccer Shots lessons on Wednesdays that cost about $130.00. That seems to be the day she closes our son's room most frequently. We paid for eight soccer lessons, and our son has only had one of them. When I asked for a refund on that, she ignored me.This place is dirty. They leave dirty buckets of mop water in the hallways on the rare occasion they actually use them. The kitchen isn't secured, and they have heating elements accessible where kids can wander in. The floors are filthy, and the kids play with toys that are falling apart. We decided on a new daycare center some time ago and only recently worked our way up the waiting list to where our son can start somewhere new next week.The last item is the curriculum. There is none. When other toddler classrooms are learning letters, numbers, and colors, the kids at this center are just being "babysat." At the other KinderCare center in Virginia where our son was enrolled, the teacher in the 12 mo - 18 mo room went over colors, numbers, and letters every morning. Now we get app updates that there is "free play" most of the day, some songs, and basic skills like changing shoes. If we were interested in this kind of babysitting, we'd be going to a non-academy setting that is far less expensive. Our son will be three, and he doesn't even recognize letters or numbers when we try to show him at home.My advice to anybody reading this is to stay away. KinderCare must replace this center's director, and new management must take over before anybody should be sending their children. I called their corporate offices to complain about the frequent closures, and the agent told me, "that's what we do."The agent suggested I call the regional director and gave me her number. I called twice and never received a call back. She only returned my message two weeks later, but we knew we were enrolling our son elsewhere by that point.

I am an employee here, I absolutely love the friendly and positive environment here. All my fellow employees are so incredibly welcoming and helpful especially when I first started they all were so helpful, they still are! When asking the center director and assistant director for help they always were there in a heartbeat! The kids and parents here are all very helpful and patient. I love working here and recommend Kindercare to all.

My child and I absolutely LOVE this facility! My son is 9 months and has been at this center since April and is THRIVING!!! From the Director, To The Teachers they all love my son and care for him the way any parent would want their child cared for in their absence! I was so skeptical putting him in daycare so early, but it was time for me to go back to the office. It is by far one of the best decisions I've made! When we arrive at the daycare my son smiles from ear to ear. When I pick him up at the end of the day he's still smiling! You can just tell that he is happy to be there and enjoys their company. I had a change in my schedule and needed to take him somewhere else because they were open a little later, and he just wasn't the same bright bubbly child when I picked him up, it broke my heart! We lasted at that daycare for 1 week! I couldn't take it another minute! I called Tawnya and asked if his spot was still open and if she'd have us back, and she was just as excited as I was! Since his return he's back to that bright bubbly boy again! I can't thank them enough

We have been a Kindercare family for about 8 years now; our eldest is public school now and our other two still attend. We couldn't be any happier with the care and love our center provides. While the pandemic and staffing crisis has hit our entire region hard, the Wexford team perseveres. We are deeply impressed with their resiliency and flexibility. Would and will continue to recommend to anyone looking for a truly caring team.

I rarely write reviews but I just have to when it comes to something involving my child! Kindercare Wexford is absolutely amazing. The dedication the staff has to implementing the curriculum is well noticed. The communication from the director is much appreciated. We love how she keeps us informed of any updates throughout the center. Also, the warm welcome my child and I have when we enter Kindercare really gets my child pumped for his day! Thank you KinderCare

Incredibly caring staff who go above and beyond for our family and children. I've recommended this center to many people and will continue to do so.

I absolutely love this child care facility. I can tell the staff really care and then go above and beyond even when they are short staffed. I absolutely love the extra programs that they have set up for the kids such as soccer shots and creative melodies. It's nice to expose the children to new things. While the programs have been canceled occasionally due to lack of staff we have always been offered make up sessions to make up for the time lost. The center is well cared for and always clean. The center does close classrooms but only when absolutely necessary and they always communicate to the parents when these things will be happening and why. I can tell that management is trying their best to hire qualified teachers to take care of our children. The center director is great at keeping up with communications and we always know what is happening in the building. She does not take her position lightly and I can tell that she genuinely loves what she does and genuinely cares about her staff the families and all the children in her care. I cannot say enough food things about this center!

I have been so happy with Wexford KinderCare. My son is excited to go, and in fact gets upset if I pick him up "too early." The staff is mature, well trained and very focused on my child's health, safety and learning. I was impressed with how well they altered their summer program in response to the new needs due to COVID. My son loves the "virtual tours" and has learned so much this summer. I am sure they will continue to be supportive as my son completes his NA cyber school work in the upcoming year. It's not easy deferring transit to our home elementary school, but having Wexford KinderCare as a constant has been a huge help. Thank you Wexford KinderCare.